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•Participates in the design, development,
implementation and maintenance of the system components of cost effective and
mission critical business applications across internal development platforms.
•Design, develop, test and implement application solutions and system
enhancements using Pegaystems PRPC development toolset.
•Prepare development specifications from general specifications.
•Research and recommend file designs and record structures.
•Design efficient, debugged and documented application code.
•Prepare portions of design documents for large-scale projects.
•Assist in the development and execution of system test plans.
•Assists and supports the investigation of Production issues utilizing knowledge
of tools, concepts and procedures to resolve and deliver software fixes in
direct support of customer business and system applications across all internal
development platforms.
•Interact with customers and other Systems department personnel to research and
assist in the resolution of system application problems and ensure that the
day-to-day operation of business applications that effectively support the
NYL/Tampa Operations business customers are available, up and running.
•Assist with the analysis and/or re-design of business/application system
problems that are reported to the Production Support Group in the form of Help
Desk tickets or system error messages from Operations.
•Research and recommend more efficient ways of automated error handling within
applications where post-implementation problems exist.
•Multiple platform (PC, AS400, Mainframe, Unix or DB2 Servers) support.
•Research and assist in the resolution of system problems reported by the
Technical Support, System Administration, or Operations to the Solutions
Delivery group.
•Provide daily on-call support for Production, Model Office and Test
environments.
•Performs other assignments to comply with business strategies and initiatives.