Job Seekers, Please send resumes to swapna@hireitpeople.com

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform
• Respond to incoming requests for service or incidents from software customers and drive informed and timely solution
• Receive, prioritize, and properly document issues
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues. This may include analyzing log files, data and source code, as well as attempting to reproduce the problem
• Problem resolution will require basic knowledge of Java, ability to write code and necessitate the use of diagnostics tools 
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution
• Interface with other groups within the company, especially lab operations, QA, and developers to drive product improvement efforts
• Build, maintain/improve existing technical support tools and procedures
• Provide product training to end users
• Identify and codify frequent issues into documented and/or scripted processes
• Provide guidance and support to new customers during integration phase
• Schedule to include one weekend day (Saturday or Sunday)

• Bachelor’s Degree with emphasis in Information Technology related field or equivalent 
• Experience with Java language
• Hands on experience with Linux and command line shell scripting
• Hands on experience with SQL and relational databases
• Experience with Groovy scripting language is a plus
• Excellent communication and organizational skills, especially for problem solving under pressure
• Ability to thrive in a fast-paced environment and manage multiple tasks independently