Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: Desktop Support 2 (DS2) performs all roles of a DS1 and assesses functional needs to determine specifications for purchases, orders computer supplies, and works with vendors on supply issues.
Complete Description: Demonstrated experience troubleshooting and supporting a wide range of PC hardware and peripherals.
Demonstrated customer support skills, documentation of issues and managing workload.
High proficiency in Microsoft Office products, MAC and PC
Self-starter and can-do attitude
1. Provide Level I (front line) Desktop and peripheral support
a. Desktop application and basic network troubleshooting
b. Installations / Configuration
c. End User Support
d. Printer and Copier point of contact
2. Managing disposal of surplus equipment via govdeals.com
3. Phone and Network support including resetting A/D account passwords, setting up new accounts/email, as well as disabling/archiving accounts and documents
4. Assesses functional needs and works with vendors on supply issues
5. HTML, CSS experience for web changes/updates
6. Social media experience to support IT needs with constituent outreach
7. Assist in various operational aspects of support for the Secretary of State (Invoices, major print runs)
8. Managing tape back-up and logistics including removing tapes that are full and need to go to storage; as well as pick up and add new tapes to the tape library.
9. Producing and shipping CDs with UCC images off every other week
10. Manage accounts for Data Subscribers
11. Audit hardware and security
12. Desktop software updates and licensing: Windows, OS X and iOS.
13. Maintain desktop hardware inventory, including laptop and iPad check-in/check-out.
14. Support for office technology and gadgets: Android, AppleTV, Chromecast, FaceTime, Hangouts, iPad, iPhone, Security Video, Skype, Video Camera, Video conferencing camera.
Skill | Required / Desired | Amount | of Experience |
Desktop application and basic network troubleshooting | Required | 2 | Years |
Installations / Configuration | Required | 2 | Years |
End User Support | Required | 2 | Years |
Printer and Copier point of contact | Required | 2 | Years |
Managing disposal of surplus equipment via govdeals.com | Not Required | 2 | Years |
Phone and Network support including resetting A/D account passwords, setting up new accounts/email, as well as disabling/archiving accounts | Required | 2 | Years |
Assesses functional needs and works with vendors on supply issues | Required | 2 | Years |
Managing tape back-up and logistics including removing tapes that are full and need to go to storage; as well as pick up and add new tapes | Required | 2 | Years |
Desktop software updates and licensing: Windows, OS X and iOS. | Required | 2 | Years |
Maintain desktop hardware inventory, including laptop and iPad check-in/check-out | Highly desired | 2 | Years |
Support for office technology and gadgets: Android, AppleTV, Chromecast, FaceTime, Hangouts, iPad, iPhone, Security Video, Skype, Video Camera | Desired | 2 | Years |
