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Short Description: The Senior Technical Writer manages the development of information technology related documentation in support of the operations and regulatory compliances for the department of Health Care Information Systems at the University of Iowa Hospitals and Clin
Complete Description: The Trainer/Technical Writer (TTW) develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. The experienced TTW provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Ensures messages and terminology is consistent across all written materials. Identifies, creates, revises, and maintains documentation and templates needed by the Application Teams. The TTW must be able to work in a team environment and have strong communication skills; both written and spoken.
TTW2
4 to 7 years of experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, may lead and direct the work of others, may report directly to a project lead or manager, a wide degree of creativity and latitude is expected.
Skill | Required / Desired | Amount | of Experience |
Assure that documentation design meets standards of design for the appropriate use case. Ex:Manual conforms to standards for Disaster Recover Manual | Required | 4 | Years |
Knowledge of technical concepts and terminology and put them into written documentation to covey meaning. | Required |
Knowledge of ITIL concepts and processes. | Required |
Experience in developing Disaster Recovery Documentation. | Required | 2 | Years |
Demostrate analytical skills and ability to think critically with effective project management skills | Required |
ITIL Foundation Certificate | Highly desired |
