Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Qualified candidates will have hands on experience with:
• AVAYA Communication Manager
• AVAYA Modular Messaging
• AVAYA CMS Administration and troubleshooting
• AVAYA CMS Supervisor
• AVAYA IQ Reports
• AVAYA ONE-X
• NICE call recording
The candidate will be expected to:
• Support & maintain current telecom systems and services in enterprise network
• Provide advanced telecom support & admin.
• Perform software changes
• Assist with installs, upgrades, maintenance
• Support beyond moves, adds & changes
• Train and mentor telecom help desk members
Behavior Characteristics:
Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decision
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Exp providing Tier 1-3 support for enterprise Avaya network | Required | 4 | Years | 3 - Expert |
Exp managing complex voice projects across all teams | Required | 4 | Years | 3 - Expert |
Exp troubleshooting and problem identification | Required | 4 | Years | 3 - Expert |
Exp working w/ equipment vendors and telecom providers to resolve issue | Required | 4 | Years | 3 - Expert |
Exp monitoring and resolving service requests based on SLAs | Required | 4 | Years | 3 - Expert |
communications skills across many concurrent deployment teams/management | Required | 4 | Years | 3 - Expert |
Knows data & VoIP principles supporting converged voice/data network environ | Required | 4 | Years | 3 - Expert |
Working knowledge of supporting telephony contact center products. | Required | 4 | Years | 3 - Expert |
Avaya systems, CM, MM, CMS, IQ | Required | 4 | Years | 3 - Expert |
Avaya Unified Communications and all adjuncts | Required | 4 | Years | 3 - Expert |
Nice system, and connectivity into other telephony adjuncts. | Desired | 3 | Years | 2 - Proficient |
Troubles shoot and diagnose production impacting telephony support applications. | Required | 4 | Years | 3 - Expert |
Interpret system logs, events , isolate failure points. | Required | 8 | Years | 3 - Expert |
understanding of tools and techniques to diagnose telecom problems | Required | 8 | Years | 3 - Expert |
best practices of operating systems, server hardware configs and databases. | Nice to have | 5 | Years | 2 - Proficient |
Expert knowledge or certification of Avaya’s Architecture software and hardware | Desired | 3 | Years | 2 - Proficient |
Understanding of VoIP protocols, QoS standards and policies. | Desired | 3 | Years | 3 - Expert |
Working knowledge of Modular Messaging 5.x. | Required | 5 | Years | 2 - Proficient |
Working knowledge of Microsoft UM and Integration with Avaya Switches | Nice to have | 3 | Years | 2 - Proficient |
Knowledge of Cisco IP Platform and Cisco UC solutions | Highly desired | 3 | Years | 2 - Proficient |
Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS | Highly desired | 5 | Years | 3 - Expert |
Strong working exp. with AES, AAR/ARS | Required | 4 | Years | 3 - Expert |
Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center | Required | 4 | Years | 3 - Expert |
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints | Required | 4 | Years | 3 - Expert |
Knowledge or certification of Avaya's Architecture software and hardware | Desired | 3 | Years | 2 - Proficient |
Proven experience with Avaya CMS and IQ reporting | Required | 4 | Years | 3 - Expert |
Familiarity with SIP Solutions | Highly desired | 3 | Years | 2 - Proficient |
Strong customer consulting experience | Required | 4 | Years | 3 - Expert |
Knowledge and experience with converged infrastructure Behavior Characteristics | Required | 4 | Years | 3 - Expert |
