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Complete Description:

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues.  Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration

Behavior Characteristics:

Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.

Skills:

Active and valid US drivers license Required 1 Years

Configuring and installing WinXP based PCs, printers, and desktop assets Required 4 Years 3 - Expert

Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy) Required 2 Years 2 - Proficient

IT asset tracking, monitoring, reporting, decomissioning Required 4 Years 3 - Expert

IT Customer support for software, hardware realted issues Required 4 Years 3 - Expert

IT Help Desk Desktop support Required 4 Years 3 - Expert

Norton Ghost Required 1 Years 2 - Proficient

Printer and Peripheral management Required 1 Years 2 - Proficient

Troubleshooting PC issues Required 4 Years 3 - Expert

A+ certification Highly desired

LanDesk Highly desired 2 Years 2 - Proficient