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Complete Description:

Reviews, analyzes, and evaluates business systems and user needs. Help build out the infrastructure needed to support the SharePoint Program Office. Assist business and technology support personnel with work related to Sharepoint.

Years of Experience: 

12-15 years of experience in the BA field with at least 5 years of Sharepoint experience

(Temporary/Intitial)

Develop/build out SharePoint request process (including change control)

Develop SharePoint Roadmap (based on current plan)

Build out training/help/support material base

    Best practices

    FAQ

Develop change control process for maintenance of SharePoint technical configuration documentation

Develop SharePoint monitoring program

    Requirements (what we want to monitor)

    Tool recommendation (beyond existing and OOTB)

    Reports needed (including frequency)

Build out document maintenance plans:

    Application development standards

    Training documentation

(Ongoing/support)

Maintenance of SharePoint Roadmap (strategic timeline for small to large scale projects on SharePoint)

Analysis, categorization & prioritization of SharePoint requests

    Quick fix support (training, 2nd tier user support, OOB)

    Small scale development (enhancements)

    Large scale development (development projects)

Provision of SharePoint change management (coordination of work with IT staff)

               “Quick fix” support

               Maintenance of SharePoint technical configuration documentation

               Maintenance of Power User technical training (certification)

               Maintenance of Application development standards (users, power users, ITD)

               SharePoint monitoring – platform performance, usage & development trends

               Strategic portfolio management of services

Skills: