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Complete Description:
"Evaluates, designs, implements, maintains, and troubleshoots problems with complex unified communications architectures in multi-vendor, multi-platform converged network; administers overall Unified Communications environments; to include video. Has extensive troubleshooting (tier 3+) Works to support client to include evaluating vendor proposals, writing technical documentation and providing and delivering end-user training when needed
•Multi-Vendor, multi-platform unified communications engineer with design and implementation experience. Extensive troubleshooting and internal client management skills.
•Strong technical background"
Behavior Characteristics:
Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated.
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Passed CCIE Collaboration Lab (cert# must be provided) | Required |
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Passed CCIE Collaboration Written | Required |
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Certified Cisco Network Professional (CCNP) Voice | Required |
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Certified Cisco Network Professional (CCNP) | Required |
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Cisco Certified Network Associate (CCNA) Voice | Desired |
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Cisco Certified Network Associate (CCNA) | Required |
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Experience Configuring and troubleshoot Cisco IP Communicator and Jabber | Required | 10 | Years | 3 - Expert |
Experienced in DNS Server, DHCP, domains and TCP/IP based apps | Required | 10 | Years | 2 - Proficient |
Experienced in LAN and WAN QOS design and configurations | Required | 12 | Years | 3 - Expert |
Experience supporting multi-vendor, multi-platform converged networks | Required | 10 | Years | 3 - Expert |
Experience with bulk upload tools such as (BAT) for large scale deployments | Required | 10 | Years | 3 - Expert |
Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments. | Required | 10 | Years | 3 - Expert |
Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules | Required | 10 | Years | 3 - Expert |
Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig | Required | 10 | Years | 3 - Expert |
Experience with Supporting and configuring Cisco Contact Center Express V 7, 8, 9, 10.x | Required | 8 | Years | 3 - Expert |
Experience with Supporting and configuring Cisco TelePresence Video Communication Server and MSE 8000 Series infrastructure | Required | 2 | Years | 3 - Expert |
Experience with Supporting and configuring Cisco Unified Communication Manager V 7, 8, 9, 10.x (CUCM) | Required | 10 | Years | 3 - Expert |
Experience with Supporting and configuring Cisco Unified Presence V 7, 8, 9, 10.x | Required | 4 | Years | 3 - Expert |
Experience with Supporting and configuring high level Dial plan based on Multitenant organizations | Required | 10 | Years | 3 - Expert |
Experience with Supporting and configuring IP Paging System. Singleware InformaCast | Required | 5 | Years | 2 - Proficient |
Experience with supporting and configuring Unified Communication Manager Express and SRST | Required | 10 | Years | 3 - Expert |
Experience with Supporting and configuring unity Connection V 7, 8, 9, 10.x | Required | 10 | Years | 3 - Expert |
Experience with Supporting and configuring Virtual UC 8x System on VMWare, Unified Computing System | Required | 2 | Years | 2 - Proficient |
Prior project management and customer facing experience | Required | 12 | Years | 3 - Expert |
Experience with Supporting and configuring and implementing Cisco Prime Collaboration | Required | 2 | Years | 3 - Expert |
Experience with Upgrade existing Cisco UC platforms to latest software releases using Cisco best practices | Required | 10 | Years | 3 - Expert |
BS/BA Engineering, computer engineering, Computer Science or relevant work experience | Required |
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Cisco Unified Contact Center Express | Desired |
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Experience with Supporting and configuring Cisco Show and Share and Cisco Telepresence Content Server and Cisco TelePresence Management Suite | Desired | 2 | Years | 3 - Expert |
Experience with Supporting advanced centralized dial plan in CUCM, SME, VCS/E, | Desired | 4 | Years |
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Overall IT Experience | Required | 15 | Years | 3 - Expert |
