Skill

Required / Desired

Amount

of Experience

Expertise Rating

Microsoft

Required

5

Years

2 - Proficient

Virtualization experience

Required

2

Years

2 - Proficient

Server experience

Required

8

Years

2 - Proficient

Provide direct endpoint (PC, Tablet and Laptop) support

Required

5

Years

2 - Proficient

Expertise in supporting Microsoft based HW/SW ( Windows 7 and Windows 8 desktops, tablets and notebooks)

Required

5

Years

3 - Expert

Experience and working knowledge of Microsoft Office 2008/2010E

Required

1

Years

2 - Proficient

Configure and troubleshoot wireless and wired connectivity

Required

2

Years

2 - Proficient

Direct hands on experience in deploying and supporting PC's utilizing the Windows 7, and Windows 8 operating systems.

Required

2

Years

2 - Proficient

Experience and use of remote control tool sets (e.g. LANDesk) or equivalent.

Desired

2

Years

2 - Proficient

Knowledge of Active Directory and exchange concepts and administration.

Required

2

Years

2 - Proficient

Experience and knowledge of ghosting software & support of specialized apps.

Highly desired

3

Years

2 - Proficient

Experience with Call Tracking Systems.

Required

2

Years

2 - Proficient

Troubleshoot, diagnose, resolve hardware and software issues and document technical service requests.

Required

5

Years

3 - Expert

Experience supporting Windows 7 and Windows 8 desktops, tablets and notebooks in a networked environment.

Required

2

Years

2 - Proficient

Solid knowledge of TCP/IP networking & related network services (i.e., DNS, VPN, DHCP, etc.)

Required

3

Years

3 - Expert