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Short Description: The Senior Product Specialist (SPRS) is the leading expert for a technical development or execution environment product or set of products.
Complete Description: Years of Relevant Experience: 3 to 5 years
Preferred Education: 4 year college degree or equivalent technical study.
Role Description:
A subject matter expert in ServiceNow’s PPM, Time tracking and SLDC modules; with experience in configuration, customization, implementing, upgrading and integrating with ServiceNow. The candidate should have at least 10 years ITSM experience and at least 3 years with ServiceNow. We are looking for a diverse candidate with experience in all major ServiceNow modules - Incident, Change, Service Catalog, Request and CMS; with technical proficiency in JavaScript and workflow development. Must also have strong communication skills able to define and develop requirements.
The contractor should be prepared to spend between 80-100% of time at the client site for the duration of this engagement.
This position may involve times where the contractor is below 50% utilization and may involve hours less than 20/week occasionally.
Ideal candidates will be either aligned with a vendor that has a ServiceNow certification or specialization or candidate has direct alignment with ServiceNow for issues/problem resolution.
Skill | Required / Desired | Amount | of Experience |
A subject matter expert in ServiceNow with experience in configuration, customization, implementing, upgrading and integrating with ServiceNow. | Required |
Have at least 10 years ITSM experience and at least 3 years with ServiceNow. | Required | 3 | Years |
Experience in all major ServiceNow modules - Incident, Change, Service Catalog, Request and CMS | Required | 2 | Years |
Technical proficiency in JavaScript and workflow development | Required | 2 | Years |
Must have strong communication skills able to define and develop requirements. | Required |
Prior experience as direct partner with ServiceNow | Required |
