Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: The Technical Help Desk Support is responsible for providing a wide variety of technical phone support for end user desktop, peripheral, and network support. A professional courteous attitude is critical in this client-facing role.
Complete Description: 1. Respond to phone calls and emails regarding user requests for computer assistance. Unlock accounts, reset passwords, direct users to appropriate staff for proprietary software issues, resolve browser issues, troubleshoot software and hardware computer issues, troubleshoot Microsoft Office issues. When unable to assist, create tickets in Service Desk (HESK) application to escalate.
2. Create, update and maintain badge accounts for building access.
3. Create trouble tickets to log issues resolved by Help Desk staff. Create trouble tickets and assign to field technicians and other staff members for resolution, when needed.
4. Able to use Dameware remote connection software.
5. Ability to update basic account information in Active Directory.
6. Must have excellent computer knowledge and trouble shooting skills regarding Windows XP, 7 and 8, as well as Microsoft Office 2007 and 2010.
7. Must be detail oriented and able to multi-task. Must have good grammar and writing skills.
Skill | Required / Desired | Amount | of Experience |
Resolving Hardware and Software Issues | Required | 2 | Years |
Windows XP, 7, 8, | Required | 2 | Years |
Microsoft Office 2007 and 2010 | Required | 2 | Years |
Update and add accounts to AD | Required | 2 | Years |
Experience with Remote Assistance (Dameware) or like product | Required | 1 | Years |
Resolving Network issues | Required | 2 | Years |
Certifications (A+ or MCDST) | Required |
