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Short Description: The Organizational Change Management (OCM) Specialist will provide support to the State of Delaware’s business organizations (state agencies and school districts) through the transformational processes related to major project implementations.
Complete Description: The Organizational Change Management (OCM) Specialist will provide support to the State of Delaware’s business organizations (state agencies and school districts) through the transformational processes related to major project implementations. The difference in the role levels 1, 2 and 3 are based on size and scale of project and needed years’ experience.
OCM2
Years of Relevant Experience: 4 to 6 years
Preferred Education: 4 year degree (i.e. business administration, communications, information systems, public administration, organizational development) or equivalent experience
Role Description:
•Develop, document, and communicate policies, processes, procedures, and other information for the preparation of major project implementation within state organizations.
•Work with project team members to ensure that business organizations understand and implement changes that are a result of reengineering and system development.
•Must be able to exhibit effective communication skills, be highly organized, detail oriented, and work independently.
•Assist the user community in identifying and understanding the changes resulting from business reengineering efforts, new system development, and other modifications to business processes accompanying technological advances and provide guidance and support in responding to those changes.
•Provide a communications link between technical and functional personnel to ensure a clear understanding of requirements, functionality, change issues etc.
•Plan, organize, develop, and implement effective communications for the smooth sharing of information between technology teams and business organizations.
•Work with the project team to identify and define project operating standards and translate those standards into system documentation.
•Work with project team and end user community to identify and define end user procedures and translate those procedures into easily understood, user friendly, readily available end user documentation.
•Assist user organizations and technical teams in the process of conducting acceptance testing for maximum clarity and confidence in understanding on the part of both.
Skill | Required / Desired | Amount | of Experience |
Organizational Change Management (OCM) experience working successfully with a wide range and large number of people and/or organizations. | Required |
Experience in developing and executing an OCM strategy for large projects including an organizational assessment | Required | 4 | Years |
Experience in developing and executing an OCM strategy for large projects including stakeholder analysis | Required | 4 | Years |
Experience in developing and executing an OCM strategy for large projects including communication | Required | 4 | Years |
Experience working in a public sector/government environment | Required | 1 | Years |
Experience working with Microsoft Office suites -particulary Word, Excel, PowerPoint. | Required | 6 | Years |
Prior experience working with Agile/Scrum Project Management methodology in an OCM capacity | Highly desired | 1 | Years |
Experience handling the complexities of technology-driven change management, including communication preparation and delivery | Highly desired | 2 | Years |
Experience handling the complexities of technology-driven change management, including user interaction | Highly desired | 2 | Years |
Experience working on a health and/or social services project | Nice to have | 1 | Years |
Experrience interacting with a highly technical staff | Nice to have | 2 | Years |
Experience working with web sites for communication purposes. | Nice to have | 2 | Years |
OCM Certification (including Prosci) | Nice to have |
Prior experience working with Salesforce | Nice to have |
