Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: This role is focused on level-1 support for innovation center and conference room facilities.
Complete Description: The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
- answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts
- configure/setup rooms to meet customer requirements
- assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing
- escalate system issues to appropriate support area for quick resolution
- maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM – 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
At least 1 year of relevant experience working in a technical IT environment.
Skill | Required / Desired | Amount | of Experience |
Effective communications skills to understand customer requirements when schedule facilities | Required | 1 | Years |
Must have the knowledge and ability to solve basic IT problems | Required | 1 | Years |
Understand and comply with State of Iowa security requirements | Required | 1 | Years |
Ability to enter tickets into a service desk call center application | Required | 1 | Years |
Knowledge of Google suite of products | Required | 1 | Years |
Experience with VDI end device support | Required | 1 | Years |
answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts | Desired |
configure/setup rooms to meet customer requirements | Desired |
assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing | Desired |
escalate system issues to appropriate support area for quick resolution | Desired |
maintain a positive outlook, be professional, and provide excellent customer service | Desired |
