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• Develops Enterprise wide telecommunications strategy as part of NYTOM, architecture and standards encompassing advanced services (Unified Communications, Application Enablement and H/A, load balancing, QoS VoIP/IP Telephony) and protocols (SIP/H323/ TCP/IP, DHCP, NTP) a wide range of transport topologies (MPLS/ WAN / MAN / LAN, WLAN),
•Design, plan and execution of voice services (IP Telephony SIP & H323, ACD, Contact Center, Virtualization, Voice-mail, legacy PBX migrations, IP Telephony platform upgrades, etc…) that are consistent with the goal and objectives set by the AIGGS global utility model and lines of business throughout the company
•Develops dial plans, long distance trunk aggregation and toll-bypass strategies
•Develops and implements video and fixed-mobile convergence solutions (ex. Blackberry, Avaya One-x-mobile, Skype for Iphone, Voice over WiFi, etc…)
•Collaborate to develop solution for a converged voice networks with multi-vendors and multi-platforms
•Implements technology road map with adherence to global technology strategy including best practices
•Develops comprehensive business continuity and disaster recovery plans
•Contribute to execution plans and executes technical infrastructure projects to upgrade or refresh supported systems
•Develops documentation including processes and procedures for consistent maintenance and support
•Develops and contributes to policies, standards and procedures, and documentation of best practices/process improvements
•Interfaces with various levels or groups within the organization to gain consensus and buy-in from all parties
•Interacts with customers and/or functional peer group managers
•Perform other duties as assigned or required