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Job Description: Main Focus is Specialization in Reporting/Metrics/KPI development and Service Request.
Required Knowledge:
- Implements and supports full life-cycle integrations.
- Software Asset Management
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Knowledge Management
- Configuration Management
- Demand Management
- Service Level Management
- Service Reporting
- Identity and Access Management
- Release Management
Job Duties:
- Develop with an understanding of implication of performance, security and best practices for coding and code structure
- Consult with Enterprise Infrastructure & Application colleagues and end users to propose effective, process and solutions to increase and enhance productivity
- Use scripting tools & ServiceNow functionality to create scripts and automate tasks
- Perform technical validation and testing to ensure requirements are satisfied with sample data
- Recommend improvements or changes to technical and functional designs where appropriate
- Facilitate creation and testing of future state business processes and script development
- Load, manipulate and maintain data between Service-now and other systems; perform scheduled cloning operations
- Perform regular data audits and resolve identified issues
- Maintain and support ServiceNow operational functions
- Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups via the SNC Administrator
- Escalate to vendor and involve them in defect and incident resolution as required
Qualifications/Required Skills:
- 3 to 8 years of management experience as a developer with leading 1 deployment.
- An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience.
- Strong understanding of financial analytics and budget management is a plus.
- Strong verbal and written skills.
- Strong analytical and problem solving skills.
- The ability to work well with people from many different disciplines with varying degrees of technical experience.
- The ability to adapt to a dynamic, rapidly changing business and technical environment.
- System/Process Automation (Orchestration) experience.
- Experience with Service Now Integrations with third party applications.
- Understanding of the following ITIL processes and how they are implemented in Service Now.
- Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5.
- ServiceNow Certified Application Developer is a plus.
- ServiceNow Implementer is a plus.
- ServiceNow Certified System Administrator is a plus.
- ITIL certification is a plus.
