Qualifications

Business Analyst/ Software QA proven leader with extensive Project Management, Telecommunications, and IT experience both domestically and internationally. Excellent ability in requirements gathering and development of test plans, detailed test scripts, execute tests, track defects and user acceptance planning. Proven track record of meeting and exceeding project timelines and milestones. Proven ability to communicate both orally and written and act as project liaison. SQL. Compuware QA Director, Provenir, AS400, COFFEE, CBSS, Microsoft Word, Excel, MS Project, Visio, PowerPoint, MS Access.

Professional Experience

02/07 –04/2009
Confidential Arlington, TX Software QA Analyst

• Lead development of overall test plans for automated and manual testing
• Created test cases/scripts based upon business requirements document and test plan.
• Managed Defect Tracking documentation for reporting defects
• Executed system, functional, and regression, tests
• Defined test cycles and schedules
• Worked effectively in a team environment to accomplish organizational goals
• Worked with analysts & developers to ensure test plans cover business requirements
• Participated in quality reviews on all software prior to delivery
• Tested application software and track test results
• Facilitated User Acceptance Testing

07/05 –11/06
Confidential DFW, TX PMO/Software QA Analyst

• Developed and implement standard ITS Project Management methodologies
• Lead development of overall test strategies/test plans for automated and manual testing
• Created test cases based upon the test plan
• Managed Defect Tracking documentation for reporting defects
• Developed and execute system, functional, regression, and user acceptance tests
• Defined test cycles and schedules
• Worked effectively in a team environment to accomplish organizational goals.
• Maintained detailed project documentation
• Participated in quality reviews on all software prior to delivery
• Tested application software, tracks test
• Utilized processes and software that ensure the quality and reliability
• Utilized methods, procedures, and metrics needed to ensure quality standards and practices are met
• Reviewed new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines

08/04 –05/05
Confidential, Dallas, TX Regional Project Manager/QA

• Managed the implementation of multi-million dollar desktop e-learning application in the Southwest region call centers
• Assisted in the development, documentation and distribution of “as is” and “to be” process maps
• Provided the business with best practice processes to prioritize and deliver communications and training to call center personnel
• Liaison between internal clients to assure customer satisfaction
• Partnered with field and support organizations to achieve sales and operational goals enterprise-wide.
• Facilitated training content creation, scheduling, and planning for Call Center Managers, Coaches, and Reps
• Developed and generated weekly and monthly status reports to facilitate Project plan issue management
• Business Requirement gathering and documentation
• Client Liaison for internal and external business customers
• Developed, published, and implemented test plans
• Developed User Acceptance (Application) Test Plan

06/04 – 08/04
Confidential Irving, TX (Contract) Consumer Loan Quality Control Auditor

• Review of FHA, VA and Conventional loans, knowledge of governing policies and guidelines
• Proficient using automated origination and servicing systems
• Review of all underwriting stipulations
• Clearing stipulations
• Comparing data on the CPI/Fidelity software application against the original documents that exist on imaging system

09/03 – 05/04
Confidential Dallas, TX Career Specialist (Contract)

• Provide case management with a focus on helping customers obtain employment
• Provide client intake, interviewing, and eligibility verification, referrals to supportive services, job coaching, and job search and orientation/classroom instruction. Ensuring case documentation meets regulatory guidelines
• Maintain detailed documentation

10/00 -12/01
Confidential Coppell, TX Manager - HR Technology

• Manage the eleven (11) members Project Support Team in the development, enhancement, and maintenance of legacy HR systems i.e. staffing and employee development
• Define project scope. Maintain project plan documentation
• Define and document user requirements
• System testing; Second-level production support and turnover; and training of new/enhanced systems to production in a multiple server environment
• Participate in change management activities
• Develop and conduct user training
• Successfully implemented major HR initiatives on time and on budget

09/99 - 10/00
Confidential Baltimore, MD Manager

• Managed office of technology, including departmental structure, job descriptions, and staff development for the agency
• Manage staff of 4 Full Time Employees
• Develop and execute the strategic plan to connect 7 regional and 150 local office.
• Direct the implementation of technologies to support agency needs including T-1 lines, ISDN, LAN/WAN, Network Servers, and Security, Long Distance and Local Telecommunications providers
• Negotiate with and manage vendor relationships in the provisioning of infrastructure elements
• Direct Business Analysis
• Gather user requirements and maintain project documentation
• Develop functional specifications that support project scope, user needs and benefits
• Using web-based technology executed the connection of Regional offices and implemented the organizations first local and wide area network
• Project Plan development and management
• Meet/exceed expectations for system functionality

06/98 - 09/99
Confidential Irving, TX Manager Channel Development/Customer Retention

• Served as the Manager for the account acquisition, development/configuration,
• implementation, and ongoing use, management, and enhancement of programs in support consumer Internet service provider strategic business unit.
• Reviewed technical development team deliverables for accuracy and completeness.
• Responded to and made decisions on business requests that had cross-functional impact
• and/or moderate risk. Presented alternative solutions to business issues by leveraging the
• broader organization.
• Exercised sound management practices and supports a productive environment
• Performs human resources management functions such as setting objectives, evaluating
• performance, administering compensation and rewards, developing skills and resolving
• conflicts
• Assigned key personnel to project teams while balancing business needs
• Effectively communicated project status to the senior management on a regular basis
• Partners with the business to ensure their expectations are met and managed

12/96 - 06/98
Confidential Irving, TX Manager -Business Development/Policy

• Managed group responsible for the identification, evaluation, development of new business opportunities/partnerships
• Evaluated industry trends, technological innovations, regulatory developments
• Execution of overall strategic business direction developed and instituted policies regarding spam and illegal Internet practices
• Managed Staff of 4 Full Time Employees

06/93 - 07/96
Confidential Caracas, Venezuela Group Manager Marketing Product Management

• Responsible for the Product Management function
• Managed the department consisting of 30 employees
• Defined and document user requirements for product/service
• Identified and document existing and new business processes
• Lead inter-functional team in successful implementation of systems to support rollout
• Managed the development of telecommunications network based products and services for the Venezuelan Consumer and Small Business Markets

Computer Skills
SQL. Compuware QA Director, Provenir, AS400, COFFEE, CBSS, FROG Microsoft Word, Excel, MS Project, Visio, PowerPoint, MS Access.

Education
Bachelors of Arts -Business/Communications Confidential West Lafayette,