Summary

• Extensive experience in assessment, planning, architecting, validation and implementation of processes, procedures and tools necessary to perform Enterprise Systems, Infrastructure and Automation Management, using industry\'s leading frameworks and multiple commercial off the shelf software, in a heterogeneous distributed environment consisting of network elements, systems and applications.
• Working on ESM frameworks for over eleven years, on real-time, fault tolerant, mission-critical event management and monitoring environment for over nine years and enterprise-level Data Center Infrastructure for over five years.
• An ITIL Certified Professional with over fourteen years of experience in Service Delivery and Service Support.
• Complete project lifecycle experience from project kick-off to EOL, both in technology sector as well as end-user environment.
• Ability to map complex business requirements to infrastructure framework with custom logic which ensures ‘no impact’ on components attached to framework with any future changes in LOB
• Have worked together with partners to identify customers’ needs and lead efforts to provide integrated solutions – resulting in higher customer satisfaction.
• Member New York Metro Tivoli Users Group (NYMTUG), Vivit (OpenView) NY/NJ/CT Metro and Northeast Unicenter User Group.
• Specialties:
• Systems integration
• Global deployments
• Vendor management
• Process driven framework
• Process & Run Book automation
• Cross-silo project management
• Business requirements analysis
• Enterprise architecture development
• Problem and escalation management
• Defining operational procedures and KPIs
• Cross-platform/cross-product integration
• Stateful event lifecycle management
• Event correlation and event normalization
• Virtual infrastructure management

Working as an Enterprise Systems Management Consultant in Service Delivery and Service Support roles. Have managed components of large complex projects and small to medium projects. Have worked with partners and vendors to provide accelerated results and success to end clients. Have also represented CA SWAT team.

• Major projects and assignments

Confidential, (New York, NY) May 2005 – present
Role: Systems Integration Architect

• Evolved ‘Ad-hoc Monitoring Model’ using mix of standalone open source tools to ‘Centralized-High Available Monitoring & Management Infrastructure’ using industry\'s standard framework, with failover/takeover time of couple of seconds from time of detection - helped to achieve uninterrupted end-to-end monitoring and management of computing infrastructure.
• Integrated Monitoring and Management functionality with Data Center Operations workflow - ensured each and every infrastructure component being monitored & tracked, every time provisioned in the Data Center.
• Designed and implemented framework for IT Asset Management and application mapping of physical & virtual infrastructure – helped business units achieve ISO audit and compliance requirements.
• Trend analysis for Data Center growth and capacity planning to ease server consolidation and migration to virtual platform – helped Data Center to keep up with pressing need for power (KW), rack utilization (RU) and optimum operating environment (BTU).
• Designed Virtual Infrastructure Portal (Executive dashboard) – helped executives to get at-a-glance view of ROI in terms of power, rack utilization and operating environment.
• Integrated 1-Click web based interface with CA Unicenter Software Delivery Library – provided system administrators with simple, intuitive option for on-demand software deployment.
• Instrumented with multiple compute resources & applications – integrated them to monitoring policies – providing pro-active solution – minimizing cross-domain/cross-silo outages.
• Developed adaptive, modular, flexible and robust event lifecycle management framework (Unified Messaging Bus) through a highly scalable distributed architecture with n-tier support for – Geo (geographical layout), Zone (country/location/multiple data centers), Silo (multiple business units/ LOB), Platform (hardware & OS), Application (business application), Agent (event source) & built in message translation (raw events to business information) feature, to assist IT Operations Center manage escalations effectively, by providing Normalization, Filtering, Prioritization, Suppression & deduplication, Enrichment, Abstraction, Correlation, Escalation, Notification and Automation.
• The ESM framework is architected around CA\'s Unicenter NSM, consists of following modules and element managers:
• Event management:
• Unicenter Event Manager
• Unicenter Advanced Event Correlation
• Custom Python modules
• Dashboard:
• Unicenter Management Portal
• Unicenter Remote Admin Client
• Unicenter Asset Intelligence
• Virtual Infrastructure Portal
• Availability/System/Network/Fault management:
• Unicenter System Agents
• Unicenter Option for OpenVMS
• Unicenter Option for AS/400
• Unicenter Remote Monitoring
• Unicenter Web Management Option
• Unicenter Advanced Network Option
• Performance management:
• Unicenter Systems Performance Option
• PHP modules for Data Center (Server) utilization report
• Asset management:
• Unicenter Asset Management
• VI Perl Toolkit for VMware
• Software deployment:
• Unicenter Software Delivery
• Silent/unattended install package for Unix & Linux via NFS
• Virtual infrastructure management:
• Unicenter Advanced Systems Management
• VMware Virtual Infrastructure Client
• Workload management:
• AutoSys
• Unicenter Job Management Option
• Third party integration:
• eDMZ PAR
• Remedy ARS
• Liebert UPS
• EMC ECC Gateway
• NetApp Data Fabric Manager