SUMMARY
A confident and dedicated IT support professional. Qualified as a Microsoft Certified Systems Administrator with over 10 years experience in Information Technology sector (with 8 years in financial industry). Experienced in Hardware, Software and Network Support for medium and large corporate companies. Excellent work ethic recognized by all employers.

EXPERIENCE

May 2007 – Jul. 2009 Confidential,Manhattan, NY
Regional Systems Administrator Business Support Analyst

Overview As a member of Global IT team, provided IT infrastructure management for all aspects of internal support in NY-based office (50 users). Responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. Reduced mobile communication costs by 24K annually. Successfully managed new office infrastructure installation project. Completely
reorganized server room to meet network standards and temperature requirements. Successfully completed servers upgrade project. Implemented the use of Motion Tablet portable computers for users in Sales Department. Participated in Global IT meetings in
UK and Europe and handled (as a host) monthly IT Team conference calls.
Extensive technical hands-on and troubleshooting skills.

Job functions - Administer Windows 2003 Servers: Active Directory /Trust /Group policy /DHCP /DNS.
- Monitor Servers and tuning/upgrade Hardware, Software and Operating Systems.
- Maintain scheduled backup jobs, review nightly jobs for completion status, restore data as requested.
- Arrange for off-site storage.
- Troubleshooting Hardware, Operating System and Application problems.
- Blackberry handheld provisioning and full life-cycle support with BES administration.
- Troubleshooting Desktops, Laptops, Tablets, Printers, Fax, Scanners.
- Lotus Notes clients installation, configuration and support.
- Support secure Virtual Private Network (VPN).
- Wireless Network (access point) installation, troubleshooting and support. Air cards.
- Make decision for purchases of new equipment and services.
- Work with various vendors for pricing and services negotiations.
- Inter-office security system administration.
- Create and maintain technical documentation and inventory of all Hardware resources.
- Performs other duties, various tasks and projects as assigned.
- Work closely with the global IT team to provide end- user support and issue resolution
worldwide (trouble ticket creation, tracking and resolution).
- Promote a positive work environment by maintaining respectful interactions with management and co-workers.

Aug. 2000 – Oct. 2006 Confidential,Brooklyn, NY
Desktop Support Specialist (2000-2002), Backup Administrator (2002-2004), Systems Administrator (2005-2006).

Overview Manage and support production environments in the Primary Data Center as
part of 24/7 operations. Operate and monitor Operations Department jobs, backups and reports generation. Active Directory administration. Level 2 troubleshooting of systems in the event of service interruption. 150 users (Windows2000/XP Pro), 100+ servers’ environment (mixed: Windows2000/2003, s ome NT4). Started as Desktop Support Specialist, within two years promoted to Backup Administrator, last position worked as Systems Administrator.

Job functions - Maintenance of Microsoft Windows based systems and support in its
continued development.
- Monitor, report and maintain all systems (100+ servers) at business-defined levels.
- Manage daily backup operations, backup servers, maintenance and upgrade.
- Administer Active Directory and DHCP, Windows updates for server level assignments and app’s.
- Software and hardware evaluation, deployment and upgrade.
- Remote networks administration via DameWare.
- Troubleshooting Windows OS and Hardware issues.
- OS migration project.
- Servers racking /cabling
- Lotus Notes mail clients installation and troubleshooting.
- Process and distribute daily reports related to stock market.
- Ghost imagi ng desktops (direct and by creating bootable Ghost images on CD-R).
- As a member of the Operations Department division, participate in creating operation efficiencies in the area of process, documentation, general system administration.
- Batch programming for repetitive administrative tasks.

April 2000 - Aug. 2000 Confidential, Iselin, NJ
IT Consultant
Overview Primary
responsibilities included installation and testing software for AT&T/IBM transition project.

Job functions - Troubleshoot TCP/IP configurations issues for end users on corporate network.
- Setting up users workstations, installing 3rd party and in-house applications.
- Setting up users home desktops and laptops for VPN / dial-up connection to company’s
network via RAS.
- Setting up clients computers to access remote servers via SafeNet SoftRemote.
- Network Printers installation, setup and troubleshooting.
- Lotus Notes mail clients setup.

Feb. 2000 – Mar. 2000 Confidential,
Greenwich, CT
IT Consultant
Overview Participated in Trading Floor relocation project.

Job functions - CAT-5 Cabling.
- Installation, troubleshooting and maintenance desktops and printers at new location.
- Multi-screen video adapters installation.

Oct. 1999 – Jan. 2000 Confidential,Albany, NY
Field Technician
Overview Was involved in a Government Project on replacementupgrade computers and equipment in New York State facilities.

Job functions - Installed Windows 98 and NT 4.0 OS and software.
- Network printers’ setup.
- Hardware/Software configuration.
- Batch program ming for repetitive administrative tasks.
- Local technical assistance for end-users.
- Documentation and Inventory.

Feb. 1998 – Apr. 1999 Confidential,
Bronx, NY
PC Support Specialist
- Installed and maintained Windows98-based local network (peer-to-peer, ring topology, coax).
- Local printers and fax installations, setup and troubleshooting.
- Hardware repair and Software troubleshooting.
- Ordered hardware parts and other supplies from different vendors.

TECHNICAL SKILLS

Operating Systems: Windows NT
4.0/2000/2003/XP/Vista, MS-DOS 6.22

Networking: LAN/WAN, TCP/IP, DNS,
DHCP, RAS, VPN, FTP, Ethernet 802.11

Hardware: Dell PowerEdge /HP
ProLiant /IBM-X Servers, HP Vectra/Kayak Workstations,
Dell
Precision/Dimension / Optiplex Desktops, Dell
L atitude/Toshiba laptops, SCSI, DLT Tape Drives,
HP / Canon Network Printers, Cybex KVM Switches,
Intel/3Com NICs, Routers/switches.

Software: Lotus Notes 6-7-
8x, DameWare, MS Office, MS Visual Studio, Arcserve,
Trend Micro antivirus,
HP Web JetAdmin, Symantec Ghost, SafeNet SoftRemote.

EDUCATION:

Diploma in Network Engineering /Data Communication

CERTIFICATIONS
Microsoft Certified Systems
Administrator (Microsoft Server System 2003)
Microsoft Certified Professional
A+ Certified IT Technician
Network+
Certified Novell Administrator