SUMMARY:

• Seeking a challenging and rewarding position as an Application Support Engineering.
• Ability to learn new proprietary technologies very fast and to implement the knowledge in most effective ways.

TECHNOLOGY SKILLS / ENVIRONMENTS:

HP Quality Center, SDLS, STLC, HP Quality Test Director, HP Quick Test Professional, .Net, Agile, soapUI, SQL, .Net, XML, Windows, Linux, UNIX, Sun Solaris 10, C3, Oracle 10g, Informix, MYSQL, Informix Database, Jira, RF & Ethernet Network, Web Sphere, IIS, WebLogic, vSphere, Confidential 5.0, SEG, MAG, Microsoft Exchange servers, MDM, Active Directory, Confidential systems for gaming, racing & Lottery, DBDS ( Digital Broadband delivery Systems), CDS (Content Delivery Systems), F5 Load Balancer, Wireshark, Object - Oriented Methodologies, OSI Models, Agile Development Environment, SaaS and hybrid cloud environment, DCM, Salesforce, TCP/IP, VLAN, Switching & Routing, MDM, MAG. ACC, Confidential Console. Windows Server 2008 R2, 2012 R2, 2008, and 2003

WORKING EXPERIENCES:

Confidential

Application Support Engineer

Responsibilities:

• Supported END to END DAO and ABI application.
• Performed Full and off - cycle Software and Database deployments both for DAO and ABI applications
• Performed troubleshooting for any system and database related issues and provided solutions for all issues related DAO and ABI related applications.
• Directly communicated with internal and external customers and vendors to provide the solutions.
• Used Cherwell ticketing system and JIRA bug tracking system to track all the issues and solutions,
• Worked on Windows 2012 servers and Windows 2012 SQL servers extensively. Used SQL queries to troubleshoot database issues. Written powershell scripts to automate jobs.
• Document all issues and solutions and posted those on sharepoint for reference.
• As an internal application support engineer. I worked in Devops environment.
• I used Jenkins. SourceTree, SourceCode to push major, off-cycle and hotfix builds.

Confidential, Atlanta, GA

Product Solution Engineer

Responsibilities:

• Maintained Expert Confidential MDM certification and all other certifications.
• Provided 2nd level support for Confidential Mobile Device Management end-to-end solutions and any related applications.
• Updated and create incident management tickets in the Zendesk call tracking application
• Identified defects within multiple different applications such as SCL, INBOX, AW Browser and many others and submitted the defects using Jira tool, worked with vendors and project management team on a code change and new fix in upcoming Release.
• Configured and performed troubleshooting Workplace ONE and Confidential Identity Manager along with LDAP and Active Directory Integration.
• Provided supports for Mobile device management, Mobile content management, Mobile email management, Mobile application management, Telecom integration with MDM, Install and configured Secure Email Gateway (SEG), Powershell, Mobile Access Gateway (MAG), Confidential Cloud Connection (ACC), Confidential MDM console and device server.
• Installed applications in test environment for testing purposes
• Wrote and executed SQL queries for reporting and research purposes.
• Expert in using Salesforce. Used basic soapUI knowledge to perform functional API testing. Worked on the JAVA, HTML, .NET, XML, C++ based applications.
• Worked in Windows Server and database environments where applications were hosted over the cloud.

Confidential, Lawrenceville, GA

Product Support Analyst - Sr Network Engineer - Tester

Responsibilities:

• Provided End-to-End supports and solutions to customers for Digital Broadband Content Delivery Systems. Used ticketing C3 ticketing system and Jira bug system.
• Performed full life-cycle product testing and closely with multiple development teams in agile environment on Explorer Controller 7.0 and on Switch Digital Video 2.x.x version that includes end-to-end testing, application module testing, backend testing using SQL, regressions testing and system testing along with other testing responsibilities.
• Performed Tier 2 Application support in a very visible and highly demanding for large scale customers such as Time Warner, Cox Communications, Charters, Rogers Cable and many other big comparisons.
• Performed troubleshooting and testing and provided solutions for Switch Digital Video, OCAP, VOD, IPG, Channel Map, DTAC, Content Delivery, Complex RF & Ethernet Network and ISDP related issues.
• Ensured that complex defects and problems were resolved through production releases and upgrades
• Wrote and updated process support documentation. Developed new processes for internal and external users. Used Wireshark to verify network data. Performed troubleshooting using both Ethernet and RF network knowledges.
• Performed installing and upgrading new system releases, patches and database defrag.
• Worked extensive on UNIX and LINUX environments. Performed trouble3shooting for Apache, WebSphere and WebLogic.

Confidential, Lawrenceville, Ga

System Support Engineer

Responsibilities:

• Performed end-to-end system testing on Confidential systems using multiple testing techniques.
• Provided supports and solutions to customers for any product related issues.
• Prepared and executed Test Cases for Digital Broadband Delivery Systems according to Technical Specification, Functional Design and Use Case documents, identifying applications functionality, test requirements and coverage.
• Performed troubleshooting, configuring and testing complex DBDS issues for large customers.
• Performed back end testing including writing SQL queries for testing data integrity and validating business rules
• Constantly provided proficiency in Test Analysis, Bug Detection, Defect isolation and Report generation. Developed Test Plans, Test scenario and Test Cases for the testing procedure.
• Worked in important phases of Testing Life Cycle like Smoke Testing, Integration Testing, Regression Testing, Business Functionality Testing, System Testing, User Acceptance Testing (UAT) and Load Testing.

Confidential, Alpharetta, Ga

Software Engineer

Responsibilities:

• Performed system related testing with end users. Created lab environment to perform fulll Ageis application testing.
• Performed Video gaming system Installs, configures, upgrades and test new and old futures as a cohesive of complex Confidential system thoroughly. Confidential video system is a combination of application, web, domain, Linux and database servers with multiple applications and software configuration with which communicate with varieties of different protocol types of gaming machines.
• Used clear quest extensively for bug tracking. Acted as a team lead in the system migration process for one of our largest clients (West Virginia Lottery Commission).
• Worked in Agile-scrum environment where always interacting with developer, Business Analyst and product owners. Used Agile testing methodology for achieving deadlines in UAT testing.
• Involved in QA Life Cycle, which includes designing, developing and execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Extensive experience in functional testing, unit testing, System integration testing, Regression testing, Black box testing, GUI testing, Back-end testing, browser compatibility testing, load/performance testing in different stages of Software Development Life Cycle (SDLC)
• Communicated with customers to provide solutions and to assist weith configurations of Confidential system.