Objective: 
To find a job as a Customer Service Representative that utilizes all my attributes such as; being dependable, a hard worker that enjoys a fast-paced work environment and works well under pressure. Also works well independently, and as a team player, quick-learner, possesses outstanding interpersonal and organizational skills. Twenty-seven years of Customer Service experience.

Work Experience:

Confidential

PROVIDENCE, R.I.

2005 to 2007 Operations Analyst

• Responsible for providing quality Customer Service to the Leasing Customers of Banc of America Leasing, servicing both Internal and  external.
• Answered telephones on customer questions related to the Customers Leasing Accounts.
• Both emailed and faxed monthly and quarterly customer invoices that required special handling.
• Processed Audit Confirmations, Credit References and W-9 requests.
• Monitored the Customer Service Incoming Emails that were assigned to the Department Mailbox and followed through on handling the requests.
• Ordered Supplies for the Operations Area.
• Processed and distributed all incoming mail to the Operations Department.

2002 to 2005 Leasing Administrative Assistant II

• Responsible for Manager’s calendar, setting up meetings and conference calls for Manager and Customer Service Department.
• Processed Mail Merges for Department.
• Processed customer invoices-mailed, faxed, and emailed.
• Processed all incoming mail for the entire department and distributed it appropriately.
• Processed and approved Time-cards for the department. Also kept individual timecards for the customer service department.
• Assisted on projects as needed.
• Processed letters for Manager.
• Processed Motor Vehicle Registrations, Safety Recall Notices and Parking Violations that came in for leased Vehicles to ensure they went to the proper accounts for payment.
• Answered switchboard for the Customer Service Group.
• Booked Conference Rooms as needed. Was in charge of booking all conference rooms on our floor.
• Initiated procedure manual on various functions handled in the Customer Service Unit.
• Handled overflow of manager’s telephone.
• Issued name badges for visitors and employees located on our floor.
• Attended meetings to take notes for Manager.
• Planned functions for department as needed.

2000 to 2002 Records Control Administrator

• Responsible for the maintaining of all Leasing files.
• Monitoring where each file is assigned.
• Imaging files as they come into the department. Delivering files and retrieving them when requestor is finished with them.
• Inventorying files periodically by manually making sure that the computer matches the retrieval cards.
• Filing new lease files.

Confidential
PROVIDENCE, RI

1998 to 2000 Senior Teleservices Specialist

• Responsible for providing guidance on informational and procedural questions.
• Maintaining knowledge of products, services, policies, procedures, and system functions.
• Interface with all areas of the Corporation regarding specific customer problems and situations.
• Research, analyze and determine appropriate action to resolves inquiries.
• Perform special research and projects as assigned.
• Consistently meet or exceed all customer service standards.
• A central point of contact for vendors and all personnel to call with inquiries regarding order processed and purchasing questions.
• Research and resolve invoice payments.
• Senior Corporate Funds Transfer Representative
• Responsible for processing wire transfers. Job entails acquiring necessary approvals from account officers throughout Bank of America.
• Initiated confirmation callbacks to both internal and external customers.
• Supervisor, International Funds Transfer
• Responsible for monitoring representative’s calls to ensure customers were receiving the highest quality of customer service.
• Responsible for reporting findings to direct report manager.
• Gave corrective procedures to staff on how to improve quality of service on customer calls.
• Prepared monthly reports for manager.
• Provided training to staff.

1993 Section Head Outgoing Transfers

• Responsible for overseeing the day to day operations of both wire input and review release area.

1991-1993 Senior Corporate Funds Transfer Representative

• Responsible for paying and receiving for International Funds Transfer.

Confidential
PROVIDENCE, RI

1990-1991 Trust Operations Bank OPS Supervisor

• Responsible for daily processing and control of Trust relationship with a highly sensitive account.
• Helped management implement procedures in the transition of the account to Trust.
• Processed all of the accounts transactions.
• Initiated wire transfers and prepared reports for customer.
• Attended weekly meetings to provide updates on the status of the account with management and customer.
• Bank Operations Supervisor FNSC Money Management
• Responsible for overseeing day to day input of tickets to process various money market instruments.

1986-1987 Operations Coordinator Money Management

• Responsible for coordinating the incoming work in the Money Management Input area. Also processed a portion of the work.

1983-1986 Senior Clerk Money Management

• Assisted Supervisor with overseeing the workflow for the day. Also processed work.

1980-1983 Computer Clerk

• Processed various money management instruments.

Education: 
Graduated

• Experienced in the following areas: Hogan,Uccel,Microsoft Word, Excel, LMS, Dealflo, PowerPoint, Brio, Quick Learner, Detail-Oriented, Computer Skills, Problem Solving Skills, Excellent Communication Skills, Organizational Skills, Typing Skills, Customer Service Skills, and Administrative Skills, Data Entry, Decision Making, Purchasing, Result Driven, Clerical Skills, Self-motivated, Multifunction, Interpersonal skills.