SUMMARY:

• Over 5+ of professional experience in analysis, design, Development and implementation of client / server and web - based application using C# and ASP.NET with Microsoft Dynamics CRM (2013/2015/2016/ D365).
• Utilized methodologies such as Agile, Waterfall and Scrum along with SDLC implementations
• Experience in developing C#, plug-ins, and workflow and perform sitemap, RibbonXml customization.
• Experience in CRM web services/WCF interface and LinQ based queries to perform CRUD operations.
• Experience on data migration using Scribe.
• Used USD (Unified Service Desk) to give front end access to customer care service agents.
• PowerBi to Extract data and create Hourly dashboard.
• Splunk to monitor external call health and monitor performance.
• Extensive experience in developing dynamic web-based Client-Server applications, Multi-tier and Distributed architectures using Microsoft.Net related Technologies such as .net Framework 4.0, C#, VB.net, ASP.net, ADO.net, AJAX, JavaScript, Windows Presentation Foundation, Windows Communication Foundation & HTML.
• Experience with Designing Databases and Programming Database objects for SQL Server such as SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from varied data source
• Experience in Consuming CRM API for development of custom API Libraries for front end development.
• Developed custom Plug-in and workflows using CRM SDK and C#.NET
• CRM configuration, automation workflows, installing new software’s at server level.
• Experience in developing User Interface using ASP.Net and combination from end technologies using HTML/HTML5, CSS/CSS3 and Java Script.
• Worked on Application development using .NET framework 3.5/ 4.0/ 4.5
• Developed reports using SSRS (SQL server reporting services) Tool. Used SQL query based and XML based datasets.
• Strong analytical, problem-solving, and inter-personal skills with excellent written and verbal communication skills
• Coordinated with Client in solving the issues related to functional and Development.

TECHNICAL SKILLS:

CRM Software: Microsoft Dynamics 365, 2013, 2015,2016

.NET Technologies: C#.NET, ASP.Net 2.0/3.0,3.5,4.0, Webservices, WPF, WCF

Languages: C, C#, T SQL, UML

Web Technologies: ASP, XML, HTML, XML, CSS, JavaScript

Databases: MS SQL Server 2005/2008

Operating System: Windows XP/7, Windows98/NT/ 2000/2003/2008 SP1, Unix

Web/App Servers: MS-IIS (6.0/7.0)

Reporting Tools: SSRS, Crystal Report and PowerBI.

Other Tools: Visual Studio. Net 2003/2005/2008, 2010, Scribe Insight, Ribbon workbench, XRM toolbox, CRM OData Query designer, Splunk.

PROFESSIONAL EXPERIENCE:

Confidential, Richfield, MN

Dynamic 365 Consultant

• As Confidential is known for its huge presence in retail industry, they are also know for worlds biggest Dynamics CRM Online implementation. Confidential started implementing CRM having a thought of bringing their individual systems on to one platform.
• Developed workflows, Real time process, Business rules for the validations and business process templates.
• Customization using Ribbon workbench tool and adding the JavaScript to required buttons behind it.
• PowerBi for extracting Data and Created Dashboard to monitor Hourly volume during black days (important business days)
• Used Splunk to moniter inBound and OutBound calls performance.
• Involved in Client meetings to understand the requirement, and design system based on that.
• Had exposure in how USD( Unified service desk) is integrated to Dymanics with real time data In&Out.
• Used Java Script to write the validations, calcuations, and modifying the conrtols as per the business requirement.
• Developed synchronous/Asynchronous Plug-ins using .Net Framework 4.5 C#
• Customizations like custom entities, fields, related entities,Dashboards.
• Power Shell scrip to automate user creation with respected rolls.

Confidential, Pasadena, Ca

Dynamic CR,M Consultant

• Involved in User meetings to understand the requirement, and also design the CRM system based on the requirements, screens, and Following the standards.
• Used Web Services to communicate between the Web page interacting with CRM 2013.
• Migration from CRM 2016 to Dymanic365.
• Used Java Script to write the validations, calcuations, and modifying the conrtols as per the business requirement.
• Developed synchronous Plug-ins using .Net Framework 4.5 C# to retrieve the data of the linked entites and produce Note attachment on the create and update.
• Used Jquery, O-data query to do front- end development on the custom entities and custom fields for dynamic viewing
• Used Scribe to import the bulk data in to CRM from different data sources like SQL databases, Sybase system.
• Developed workflows, Real time process, Business rules in CRM 2016 for the validations and business process templates.
• Ribbon customization using Ribbon workbench tool and adding the JavaScript to required buttons behind it.
• Developed SSRS reports using visual data tool 2010 that retrieves the whole record level attribute data of custom entity and its associated entities of the system.
• Involved in design of the CRM system and normalising from the present application.

Confidential, Edison, NJ

Dynamic CRM Consultant

• I was given a chance to take a lead over 10 developers and coordinating with off-shore production support team.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality
• Involved in application administration, business meetings, generation of reports.
• Developed plug-ins, created workflow activities, consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website
• Created custom entities and attributes to meet business requirements
• Used MS Dynamics CRM 2013 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according to entities in real estate domain
• Consumed and exposed Dynamics CRM APIs for custom API development
• Customized CRM forms using JavaScript
• Developed Plugin and Custom Workflows
• Used Scribe adapter to import data from CRM 4.0 to CRM 2013 to load data into entities
• Implemented security policies within the organization using MS CRM roles and groups
• Created and maintained technical documentation relating to the system design of CRM and other applications under the responsibility of the MS Dynamics CRM Applications Team
• Identified new working methods and led initiatives to improve the level of service provided by the team to both the business and other IT support teams
• Carried out daily checks on high risk areas of the application during implementation and deployment phase
• Involved in sprint and capacity planning
• Providing technical support and completing ongoing software changes to Microsoft Dynamics CRM based

Environment: Microsoft Dynamics CRM 2013, MS Dynamics CRM SDK, Asp.net 4.0, C#.Net, Visual Studio 2010, SDK, IIS 7.0, JavaScript, HTML, XML, MS Outlook, Microsoft Visio 2010, SQL Server 2008, SQL Server 2008 SSRS, Ajax, Ribbon workbench, XRM toolbox, CRM OData Query designer.

Confidential, Mc Lean, VA

CRM consultant

• Work with CRM Business Analysts, CRM Support Analyst, and Department Staff to evolve MSCRM features and functionality.
• Configure Custom Entities, Custom attributes and Forms to support changing business needs.
• Create Roles, Users, Teams and Groups with various access features to implement security of data.
• Develop Custom .net forms using Asp.net and Integrations when requirements may not be met through configuration.
• Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
• Customize Microsoft Dynamics CRM 2011 interfaces using JavaScript and also for client side data validation and changing UI.
• Develop custom reports in SSRS and attach it with Dynamics CRM.
• Document and track all MSCRM changes consistent with IT policy and procedure.
• Recommend and establish new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.
• Work effectively with management to clarify needs and plan delivery of major product changes, future versions, and new products.

Environment: Microsoft Dynamics CRM 2011 on premise and online. On-Premises (MS Outlook and Web Interface), CRM SDK 2011, C#, Asp.net, IIS 6.0, JavaScript, Visual Source Safe, SQL Server 2005, SSRS, Ribbon workbench, XRM toolbox, CRM OData Query designer.

Confidential

CRM Process Associate

• Analyzed the client CRM business application to achieve and maintain high performance.
• Installed Report Authoring Extension Tool for authoring custom Fetch based reports for CRM using Business intelligence Development studio.
• Built out of box solution for fetch XML based custom reports.
• Installed CRM on premise and created development environment for client’s further Business modifications.
• Installed and integrated MSCRM Outlook client.
• Tested workflows and did troubleshooting for automatic and on demand workflows.
• Created charts and user interactive dashboards with drilldown filters for marketing department.
• Configured CRM connectors/adapter to third party marketing tool, EXACT Target.
• Integrated data from testing environment into development environment using scribe.
• Modified the RibbonXML and Sitemap.
• Configured duplicate detection rules and merged the duplicate 360 contact records to keep data clean.
• Increased the limit of exported excel from 10k records to fetch the dynamic data available in the advanced view by changing the sql query in excel.
• Provided technical support to CRM Users via Email and telephone.

Environment: Microsoft CRM 2011, Microsoft Outlook, Scribe, Visual Studio 2010, .Net Framework 3.5, C#, Asp.net, JavaScript, XML, HTML, WCF, MS SQL Server 2008, TFS, Exact Target, Silverlight.