Executive Profile

Technology innovator and strategist with broad experience and achievement in the delivery of IT services, consulting, operations, software, program management, and automation. 20+ years of outstanding results in sales, customer satisfaction, and corporate success in highly demanding, complex, customer oriented environments. Solving critical business challenges with robust products, processes, solutions, and systems in:

• Global IT Delivery, Strategy & Governance
• Infrastructure, Architecture & Ops
• eCommerce Implementation and Development
• Oracle apps, JDE ERP, and CRM
• SaaS sales, services, implementation & support
• Budgeting, Cost Control, SOX,
• Business Continuity and Information Security
• Program, Practice & Change Mgmt
• Performance, Scalability, Reliability, Security
• Six Sigma & Lean Development

Professional Achievements

Profitline:

• Promoted from VP to SVP/Executive team after 1 year.
• Generated a projected $10 Million in 3-year corporate savings while reducing IT budget by 32% and improving customer product satisfaction from below 3.0 to above 4.4 out of 5.0.
• Created an EDI & integration services offering that generated $250K profit in the first year.

Technology Competencies

Languages: ASP.NET, C++, Java, PHP, HTML, XML, XSLT, CSS, (T)SQL, VB
Frameworks: .NET, J2EE, SOA, AJAX, COM,
Platforms: Windows (all versions), IBM iseries, IBM AIX 5.x, Linux, VMWare
Databases: Microsoft SQL Server, Oracle, Sybase SQL Anywhere, MySQL
Design Tools & Applications: Rational Solutions, WebSphere
Networking: TCP/IP, WAN/MAN, MPLS, DHCP, DNS, WINS, VPN, Netware, VOIP, WAP
Other competencies: High Availability, DR, Business Continuity, Virtualization, ITIL, Cloud Computing, Load Balancing, MFT, DW, analytics, BI, Business Objects, Web Services, business processes, BPEL, SaaS, SSL, RSA, CTI, Win/Loadrunner, EAI, EDI, middleware, wireless, communication, technology best practices, CMM, SDLC (Waterfall, Agile, and others).

Extensive S&D, ABAP, Interface/Data, EDI
Microsoft Education WCF,.net, ASP
IBM Websphere ecommerce, portals

Employment History:

Confidential: Application Manager 8/2010-Present

Manage and coordinate the activities of multiple software development teams. This includes overseeing technical design, coding, testing, debugging, documentation, project management, and resource management for custom business software development for the State of Arkansas.
Manage a distributed team of developers to deliver quality releases on-time. Implement agile methodologies to optimize the efficiency of engineering resources and achieve continuous process improvement.
Develop realistic project plans, identify risks and mitigations, assign resources, and communicate clear priorities.
Manage Medical development teams for Dental Exams and Encounters,Mental Health Exams and Encounters, Health Appointment Scheduling, Lab Orders , Chronic Disease Clinics, Patient Records, X-Rays , Pharmacy Orders and Electronic Medical Record Administration,
Provides technical leadership to project managers and programmers working on development project teams
Ensures that the development projects meet business requirements and goals, fulfill-end-user requirements
Assists in identifying and resolving systems issues
Reviews and analyzes existing applications\' effectiveness and efficiency, and develops strategies for improving or leveraging these systems
Ensures that new software integration into agency systems meets functional requirements, system compliance, and interface specifications
Creates and develops ongoing strategic plan for team, including training; process improvements and team building
Ability to hire, train, mentor, coach, and develop team members

Confidential: Vice President of Information Technology 7/1998-6/2010

Managed a $7 million budget, negotiated all IT Vendor Contracts.
Directed IT Systems and Operations providing and establishing network engineering, Security, Quality assurance, and JDE financials which enhanced productivity.
Developed Mobile applications and operational processes for use in USA and several Caribbean countries and Asia.
Implemented Websphere e-commerce to enhance Internet technologies for internal customer service and products for the consumer markets.
Developed iPhone applications for the company’s external customer social network, as well as internal customer marketing tools.
Initiated migration of 1300 internal customers from different office platforms to Microsoft Exchange server, which dramatically improved system availability.
Created Project Management methodology and guidelines to improve ability to meet timelines, budgets, and objectives.
Rolled out new website architecture to guarantee redundancy and load balancing, and increased uptime from 90% to 99.99%.
Responsible for the development of legacy systems to a back end office automation system for 650 field personnel.

Confidential: Senior Director of Information Technology 9/1994-7/1998

Maintained 20 remote locations: transportation, warehousing, and shipping using applications support and integration.
Analyzed and implemented appropriate requirements based on business directives and strategies, including modules and procedures for commodity trading.
Implemented procedures for issue resolution and enhanced tracking for customer service capabilities.
Responsible for vendor management.

Confidential: Manager of Information Technology 4/1988-9/1994

Managed and developed applications using Friedman & Associates ERP system.
Maintained 14 remote locations and supported multiple manufacturing applications and facilities using Unix systems.
Developed EDI interface between multiple partners (Auto Zone, McClain Distribution, Citgo, and Texaco).

Confidential: IT Manager 7/1980-3/1988

Integrated EDI transactions from a PC platform to iseries platform
Managed programmers, data entry, and computer operations supporting the cotton commodity trading industry.

Professional Service:

Confidential
Vice President, SIM local chapter (Memphis TN), 1 term
Director, SIM local chapter (Memphis, TN), 1 term

Confidential
President, 4 terms

Honors and Media Coverage:

• Confidential: Profile, 2010 Premier 100 IT Leader
• Confidential: Spotlight, May 2010 Premier IT Leader
• Confidential: Profile, Top Memphis IT leaders
• Confidential: Spotlight, IT leader Memphis Chapter of SIM