Software Engineer Resume

Work Experience: 3+ years

Confidential (Jan-2012 to present)

Presently working as Software Engineer.
Deployment and Implementation of new Genesys Environment on Unix and Linux platform.
Troubleshooting of Genesys Environment Issues.
Upgrade of Genesys Applications on Windows, Unix and Linux.
Involved in Genesys QA.

Confidential (Feb -2010 to Jan 2012)

Worked as Associate Consultant.
Deployment of Genesys Framework (7.6, 8.x)
Deployment of Genesys Voice Platform (7.6, 8.x)
Integration of Framework with GVP.
Provisioning of IVR Applications in GVP.
IVR Designing in Genesys Studio with database integration.
IVR Designing in Composer with database integration.
Deployment and Configuration of Genesys WFM.
Deployment of Genesys Outbound.
Deployment of Genesys URS.

Key Achievements

Awarded with Spot Award for exemplary performance and contribution in resolving stability issues during bring up of new build Genesys Environment.
Certificate of merit and scholarship for outstanding performance for being amongst the top of successful candidates.

Academic Record

B.E

Intermediate (12th)

Matriculation (10th)

Skill Set

Genesys Framework 7.6, 8.0
Genesys Voice Platform 7.6, 8.1
Integration of GVP with Framework 7.6, 8.1
IVR Application Development in Genesys Studio
IVR Application Development in Genesys Composer.
Provisioning of Application on GVP Platform.
Deployment and Configuration of Genesys Workforce Management.
Deployment of Genesys Oubound.
Genesys URS.

Summary of Work Experience

Projects Undertaken:

Project : Confidential
Organization: Confidential.
Role : Genesys QA.
Environment : QA for newly build Genesys environment compromising various modules.
Description : Project involves a team of around 6 people, working onsite and offshore model. Project involves testing of various Genesys Products and Tickets assigning of reported issues in genesys implementation.

Responsibilities

QA of newly build Genesys Environment for APAC region.

Project : Confidential.
Organization: Confidential.
Role : Development and Implementation of Genesys Products (Genesys Environment, Framework, GVP)
Environment : Oracle Database is used as DBMS and Linux, Unix, Windows are used as the server operating system.
Description : Project involves a team of around 15 people, working onsite and offshore model. Project involves development and implementation of various Genesys Products, POC’s and integration with third parties. Upgrade of installed genesys applications. Ticket handling of reported issues in genesys implementation.

Responsibilities

Design, deployment and implementation of Genesys Suite.
Log Analysis/fixing of reported issues.

Project : Confidential
Organization: Confidential.
Environment : Oracle is used as database and Windows Server 2003 is used as server operating system.
Description : Project invoved SIP based implemented High availablity site with GVP in behind switch scenraio. Developed and deployed IVR application having database dips to fetch information and play next IVR prompt accordingly. Provisioning of IVR application on GVP Platform. Testing of IVR application and Production movement of call flows.

Responsibilities

Development of IVR Application with database integration.
Provisioning of IVR Application on GVP platform and its testing according to DID provided to the IVR profile.

Project : Confidential
Organization: Confidential.
Environment : MS-SQL is used as database and Windows Server is used as server operating system.
Role : IVR Application Devlopment as per client requirement.
Description : Project involved Designing, Development and Change Request of IVR application having database dips to fetch information and play next IVR prompt as per client requirement. Provisioning of IVR application on GVP Platform. Testing of IVR application and its Production movement. Setup is SIP based in HA mode and GVP 7.6 behind the switch.

Responsibilities

Design IVR Application.
Development of IVR Application with database integration.
Provisioning of IVR Application on GVP platform and its testing according to DID provided to the IVR profile.

Project : Confidential
Organization: Confidential.
Environment : Oracle Database is used as DBMS and Windows server and Solaris are used as the server operating system.
Description : Setup compromised of 2 centralized sites with high availability Genesys Environment configuration further having 6 sites. Project involved a team of 15 members for Technical Support of High Available Genesys Enviroment and Ticket handling of the reported issues.

Responsibilities

Technical Support, Maintenance of Genesys Environment.
Troubleshooting and Ticket Handling of High Available Genesys Environment.

Trainings and Certifications

Attended the following Internal Trainings:

Genesys Framework 7.6, 8.0
Genesys Voice Platform 7.6, 8.1
Genesys Studio
Genesys Composer
Genesys Workforce Management.

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