OBJECTIVE:

To be an IT leader in an organization, where my 14 years of managerial and technical expertise will contribute to increased productivity, innovation, security and profitability.

SUMMARY:

15+ years of diverse IT experience in managing, planning, architecting, execution, and delivery of both enterprise level and small scale projects using cutting edge and legacy technologies.

• Interacted and built long lasting relationship with customers at all levels including executive management, middle-management, supervision and front-line.
• Ability to exceed and establish oneself as credible source under challenging environment through the delivery of tangible strategic and tactical benefits.
• Experience in building highly effective technical teams from ground level, mentoring team members, leads, and managing global workforce (Onsite, offsite and offshore).
• Change leader who encourages creative thinking, individual empowerment and strives to deliver innovative solutions for the betterment of the organization.
• Developed Applications, CERs, project plans, statement of work, presentations, and evaluated product vendors and managed vendor relationships.
• Strong experience of successfully traversing through complex IT and business functions for delivering values to end user.

EDUCATION:

• M.B.A., Strategic Management.
• Post Graduate Diploma in Computer Science, India
• B.S., Electronics Engineering, India
  

PROFESSIONAL EXPERIENCE:

Confidential is a fortune 27th healthcare conglomerate with interest in drug distribution, packaging and specialty services. I am managing a team of 32 developers (onsite and offshore) to serve the need of Specialty Pharmacy and oncology drug distribution business units of the organization.

• Managing the delivery of 6 to 10 concurrent large projects and multiple medium and small projects with or without direct involvement.
• Satisfied business need by delivering and stabilizing customized pharmacy management system and other supporting products and maintained 100% system up-time.
• Fostered culture of technical leads for scaling the capabilities of the solution development group, which is being applauded and promoted company wide.
• Developed innovative process to efficiently deliver technical solutions for business problems.
• Quickly absorbed organization wide architecture and worked as lead of core technical team and delivered quality solutions within specified budget and before or on time.
• Worked on multiple high profile projects around Pharmacy Management System, Document Management System, Claims, Online Drug Ordering (eCommerce) and Reporting system.
• Evaluated multiple vendors and coordinated with them for the third party components for integration with US Bioservices Pharmacy management system, OSRx.
• Designed and developed highly competitive technical SME capability group from ground level to serve the long term IT needs of pharmacy business.
• Managed production outages and application throughout different life cycles like development, system test, UAT, PRT and production.

Worked on state-of-the-art FIOS billing solution's architecture, design, development, and implementation. COFEE is an enterprise level system used by Confidential 16 million customers and hosts 12 terabytes of data in clustered SQL servers.

• Managed multiple releases of Verizon's retail phone billing system and led team of up to 15 onsite and offshore developers.
• Did extensive system user interviews within various Verizon call-centers to understand, document and analyze issues around existing system functionalities.
• Stabilized in-house retail billing application developed originally by Microsoft consulting and became technical SME for the product and later on emerged as leader when initiative came for enhancing application for FIOS group.
• Responsibility includes coming up with Project Estimation for CIDs, attending JAD sessions with client and creating documents like High-level diagrams (HLD), detail design for the changes in the application. Also created project plans, scorecards and maintained them thru the product release process.
• Re-engineered Billing Adjustment workflow process with business stakeholders to attain more than 50% efficiency.

Worked on Collateral Audit system in Citigroup's transport department. Upgraded the system from MS-Access to .Net web application and enhanced features to advanced level.

• Worked as Sr. Programmer Analyst and my responsibilities were documenting the project architecture, providing technical design, programming, and mentoring internal Citigroup employees new to the cutting edge technology.
• Successfully designed and implemented the first Microsoft.Net product in Citi Capital's history.
• Created High-level diagrams (HLD), detail design document for the changes in the application and than transformed that information into the code.
• Interacted with customer and provided feedback to improve and align business and IT needs.
• Implemented the application security as per the ethical hack standards of Citigroup. Supported application in App scan, system test and production deployment stages.

• First job in United States. Leveraged own technical knowledge and trust of business leaders to turn my title from programmer to team lead and was awarded with few percentage of equity in the company.
• Developed internal technical team through mentoring, influencing and creative hiring process and delivered high profile dot com websites and other projects on time within budget for large business partners like ThinAirApps, PfizerBrige, Infoactive.Com and other vendors.

Confidential 1997 - 1999
Sr. Software Developer

Confidential is a multinational Software Development Company. I worked mainly for its UK based customers in banking and utility industry. Primary responsibilities include designing and developing IT Applications for IBM mainframe and Microsoft technologies.

Confidential 1996 - 1997
Programmer/Analyst

Confidential is a Canadian MNC, known for its innovative patented products like Slim Fax (World's smallest Fax) and 36'' wide scanners. I worked on multiple hardware and software projects for internal customer.

TECHNICAL SKILLS:

GUI: Visual Studio.Net, Visual Studio6.0/5.0 and Embedded Visual Studio
Languages: C#, VB.NET, VB6.0/5.0, C++, VC++6.0, EVB, Cobol, Java, XML, HTML
Internet: ASP.NET, ASP, COM/DCOM, ATL, MTS, IIS 4.0, VB Script, and Java Script
RDBMS: SQL Server 2000/7.0/6.5, Oracle 8i/7.x, DB2, MS-Access
Products: MS Visio, MS Project, Crystal Report,Docushare and Visual Source Safe
Operating Systems: Windows 2000/NT / 95, UNIX, MVS, Windows CE, Palm OS, RIM OS