SUMMARY
Programmer with over 20 years of experience, skilled trainer, mentor, and business analyst with extensive experience on Microsoft and Open Source platforms seeks a company to assist in reaching the next level.

PROFESSIONAL EXPERIENCE:
03/2001 - Today - Confidential,NH, MA, VT

8/2012 – 11/2012 – Confidential,Senior Applications Engineer – Burlington VT

• Rebuilt communications layer for a series of web services in C# to work with Java web services
• Launched an NT service in C# to monitor intake of documents
• Added functionality and re-factored portions of a web application in VB.NET

4/2012 – 8/2012 - Confidential,Quality Assurance Automation Contractor – Colchester VT

• Wrote test plans, test strategies, and work breakdowns for several major summer releases
• Delivered training for new and existing employees
• Maintained and executed automation tests using Visual Studio 2008, 2010
• Introduced Selenium and dried up client automated tests in C#
• Trained and worked with Business Analysts to act as additional testing staff
• Worked with Project Managers to deliver Quality Assurance reporting
• Ensured that we clarified and maintained quality goals.

7/2011 – 3/2012 – Confidential,Quality Assurance Automation Engineer - Burlington VT

• Took the company from 2-3 releases a year to several per week
• Delivered training for new and existing employees
• Worked with Operations to solve complex technical issues
• Monitored servers to ensure that errors were resolved
• First Quality Assurance person hired for the company
• Implemented Smoke, Release, Performance and Load Testing
• Performed requirements gathering for initial test automation creation

10/2010 -8/2011- Confidential,Senior Web Developer - South Burlington VT

• Refactored legacy DLL in C# for downloading signed eBooks with watermark
• Customized and rolled out Pentaho Business Intelligence Suite
• Converted existing platform to Ruby on Rails
• Performed Business Analyst role
• Maintained and added features to mainframe application
• Refactored an ASP shopping cart from thousands of lines to under 200 lines of code
• Launched several new sites leveraging jquery and jquery ui

1/2009- 05/2010 – Confidential,Senior Web Developer - South Burlington VT

• Leading Web Developer who also performed Business Analyst and Quality Assurance functions
• Contract position for USCIS to maintain and update LMS and courseware
• Improved system performance from hundreds to thousands of concurrent users
• LMS and 508 compliant development using ASP, VBScript, JavaScript, CSS, HTML, and SQL 2005
• Assisted the Learning support team on reducing support generators, troubleshooting performance and maintenance
• Converted documents into courses by hand and utilized a variety of course creation software

9/2007 - 9/2008 - Confidential,QA lead, promoted to QA and Tax manager- Colchester, VT

• Managed team of three QA testers, QA lead, Business Analyst, Tax Manager, and Tax Specialist.
• Projects included build process, installer testing, launching a major release, ongoing custom work, and tax compliance.
• Led a team that acted as a third level of support, wrote up custom programming specifications and test plans.
• Developed a comprehensive suite of test plans that were crucial to the successful launch of a major release.

5/2006 – 9/2007 – Confidential,Production Developer - Burlington, VT

• Ability to work on many creative and technical projects at the same time.
• Project Management with hundreds of site launches utilizing HTML, CSS, JavaScript, Velocity Script, Flash Action Script, Java
• Performed customization work orders for Account management
• Worked with template images to create new designs for site launches.
• Assisted support with maintenance issues after site launches
• Quality Assurance and bug reporting
• Assisted Site Development team on a wide variety of projects
• Prototyped, developed and tested SEO implementation that was later rolled out to all sites.

10/2004 - 04/2006 - Confidential,Operator – Essex Junction, VT

• Did QA on wafer fabrication at various stages

10/2003 - 08/2004 – Confidential,Inventory Processing Team - North Attleboro, MA
08/1998 - 03/2001 -- Confidential,Applications Developer – Manchester, NH

• Wide variety of projects coding in the front and middle tier of eCRM system
• Leveraged support experience to bring customer perspective to the development team.
• Coded in VBScript, JavaScript, Visual Basic, JSP, ASP, HTML, XML
• Debugged objects in Java and C in order to integrate front and middle teir to database tier.
• Databases used were SQL and Oracle.
• Lead internationalization project for front and middle teir objects for several hundred languages.
• Attended Cisco web line training to become the subject matter expert on our integration.
• Acted as development liaison for professional services to solidify best practices and assist in site launches.
• Client list included significant portion of the Fortune 500 such as Microsoft, IBM, Cisco, Sprint, and more.
• Worked towards increasing load on high volume sites with the QA team, achieved the goal of tens of thousands of hits per hour on the customer facing site.
• Assisted project management drawing up project requirements.
• Wrote technical specifications from project requirements
• Lead development teams to achieve the project goals.

8/1995 - 7/1998 – Confidential,Second Level Engineer promoted twice – Canton, MA

• Second level engineer - Technical Lead Compaq support Presario Line
• Technical Lead - Microsoft Visual InterDev
• Team Manager - Microsoft Visual Studio
• Lead team coding support intranet to reduce average handle time and increase customer satisfaction scores.
• Supported front line support during audits crucial to business contract.
• Supported several hundred pieces of hardware and software.
• Developed and oversaw the implementation of training for over 500 support representatives.
• Trained the mentor team and acted as their leader with both the customer and project management.
• Set up ongoing training to identify and resolve common call generators.
• Delivered weekly reports to the customer regarding top call generators, research being performed and resolutions found.
• Coded in VBScript, JavaScript, Visual Basic, JSP, ASP, and HTML.