Professional Summary

In the interest of exploring opportunities with your company, the goal is to continue working as an Information Systems Professional. Season IT professional with 30 years of expertise. Within the last eleven years I have work as contractor. Strong background in supporting MAC(hardware/software installation and troubleshooting).

CERTIFICATIONS
Compu21 – Flushing ,NY 11354 , Oracle DBA ;CCNA ;MCSE
Computer Career Institute at Johns Hopkins University , A + ; Network +

EDUCATION

• Major: Computer Information Systems : Bachelor of Science Information Technology

PROFESSIONAL EXPERIENCE

Network / Systems Specialist

• Provided quality technical support for both internal and external customers, 
  troubleshooting complex system faults ,and supervised or correct failures.
• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.

Desktop/Workstation Support Environment

• Imaging utilities using Ghost, troubleshooting Dell Machines ,Win XP and Hp Printers.
• Experienced installing software, patches, updates on Desktops, Laptops, Servers.
• Experienced troubleshooting basic network, software, printing problems.

Confidential, Alexandria, VA Jan 2000 – Dec 2004
Contract Position 
Network / Systems Specialist

• Provided quality technical support for both internal and external customers, 
  troubleshooting complex system faults ,and supervised or correct failures.
• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.

Desktop/Workstation Support Environment

• Imaging utilities using Ghost, troubleshooting Dell Machines ,Win XP and Hp Printers.
• Experienced installing software, patches, updates on Desktops, Laptops, Servers.
• Experienced troubleshooting basic network, software, printing problems.

Confidential, Baltimore MD Jan 1999 - Dec 1999
Contract Position
Network / Systems Specialist

• Participated in the installation and operation of hardware, software and control elements of the network; and assisted with the systems programming, operations and maintenance staff connected to computing facilities on hardware and software interface matters.
• Reviewed and documented existing network hardware, software, protocol elements and procedures for possible improvement and recommended new or revised elements or procedures.
• Researched specific questions relative to network connectivity and reliability information from management, programming, operations, maintenance and systems programming personnel.
• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly.(TSM ,TIVOLI ,REMEDY ,OUTLOOK).
• Experienced with SAN/Data Domain ,SSL VPN,Cisco VPN,Juniper SSL and Radius.
• Fundamental understanding of network/application protocol operation Async, BiSync, SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.
• Provided quality technical support for both internal and external customers, 
  troubleshooting complex system faults ,and supervised or correct failures.

Confidential, Baltimore MD Jan 1997– Dec 1998 
Contract Position
Network Operations - Classified as a Network Operation Center Specialist

Task included: Monitored and resolved tier 2 Local Area Network problems. Performed test and evaluations on network systems. Installed operating systems on servers. Proficient in TCP/IP & LAN/WAN infrastructure. I also have the ability to design and support of both LAN and WAN environments, run backups, configure servers, install client and server software. I have software installation, configuration and troubleshooting skills. Provided maintenance on workstations and servers (Windows NT, 2000 ). Work with and can maintain Storage Tec Silos. Enthusiastic creative problem solver. Great customer service skills & good interpersonal skills. Project management & software development experience with the ability to participate in and facilitate IS process improvement. The ability to create and maintain standards for Quality Assurance. Process development includes the following: ability to write clear, concise processes and standards, reviewed documents and processes, with the ability to focus on objectives as well as scrutinize the details. Experienced configuring HPOV, UNIX, OVO, and Remedy Helpdesk experience. UNIX shell scripting, general system and network troubleshooting, telecommunications support.

systems – Red Hat Linux 5.2 , Unix(Solaris/Linux),Novell 4.X,5.x client server ,. 5 years of Remedy software(helpdesk) Windows 95/98/XP/2000/NT/98/95.

Confidential, Baltimore MD Jan 1994 - Dec 1996
Contract Position
Computer Installation/ Network Cabling - Technical Analyst
Tasks included: Provided user training in use of PC software.(DOS/WINDOWS 3.11/WINDOWS 95 environment)
Assisted with the loading of application software primary single user operating systems. Responsible for maintenance ,diagnostics and PC troubleshooting as well as recommending enhancements.
Evaluated ,implemented ,maintained micro-computer hardware/software. Performed site surveys to determine(man hours ,materials ,supplies ,cable floor plans) in a LAN/WAN based environment. Utilized EIA/TIA cabling standards to install CAT. 5 twisted-pair cable

Confidential, Baltimore MD Jan 1993 - Dec 1993
Contract Position
Computer Operations/ Helpdesk - Operations Analyst

Tasked included: Maintained software and hardware in a FILENET/UNIX LAN based networking environment. Performed daily server backups. Provided network and application support to all company personnel. Provided problem analysis and on going user support. Responded to and resolved helpdesk calls from users of the GATEWAY 2000(PCS) in a windows based environment. Coordinated all service calls between computer system vendors and user community.

Confidential, Arlington, VA Jan 1989 - Dec 1992
Data Security Administration/ Computer Programming - Technical Specialist

Tasks included: Coordinated and controlled system security access for over 6500 users across five data centers using IBM software package RACF. Experienced in PC maintenance and administration. Designed ,developed ,tested ,implemented and maintained structured programs using JCL,SYNCORT OS and EASYTRIEVE PLUS(flat files). Provided system documentation as well as system analysis.

Confidential, Alexandria, VA Jan 1983 - Dec 1988
Production Control - JCL Technician

Tasks included: Scheduled the execution of JCL production jobs under UCC7/CA-7, and identified errors,
resolved processing errors and restarted jobs. Maintained a multi-purposed ,multi-tasking IBM computer system. Controlled input and output. Responsible for system backup ,print and tape jobs. Monitored jobs running and resolved connectivity issues with remote users.

Confidential, Rockville ,MD Jan 1979 – Dec 1982
Justice Data Management Service - Computer Operator

Managed the operation of computer hardware system. Monitored and operated equipment on large-scale computer systems. Reconfigured equipment, identified and resolved equipment malfunctions and failures and monitored system performance. In addition, monitor job distribution and resource allocation to link with internal systems. Prepared and maintained problem logs and served as resource to answer questions or troubleshoot problems for staff.