SUMMARY

• Microsoft certified CRM professional wif 3 years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM and .NET based solutions.
• Extensive 2 years of implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as in deployment, trouble shooting and production support for teh applications developed.
• Experience as a Techno - Functional consultant in MS Dynamics CRM application development.
• Experience in use of web services and interacting wif MS CRM database using web service methods.
• Worked wif business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Experience in creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows.
• Experience in using various data migration tools like Scribe, Magic XPI and Data Migration Utility tool migrate data between various environments.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Experience in IT Support & ITIL Service Operations practitioner in Incident, Problem & Change Management.
• Experience wif SQL Server 2008/2012/2016, Oracle and My SQL databases and have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization wif complex charts built from SSRS.
• Experience in translating requirements into solutions wif proper dependencies and preparing strategic development plan in MS CRM .
• Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM wif MS outlook and SharePoint Integration.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server and .Net Framework 3.5/4.0 wif knowledge of Object-Oriented concepts.
• Having strong experience in all phases of Software Development Life Cycle (SDLC) including Business Requirements gathering, Design, Business process flows, Business process modeling, Analysis, and Documentation using Waterfall and Agile (Scrum) methodologies.
• Experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer wif strong problem-solving, analytic al skills and communication skills.

TECHNICAL SKILLS

Databases: MSSQL Server 2008/2012/2016, Oracle, MS ACCESS, Azure.

CRM Technologies: Microsoft Dynamics 365/ CRM 2016/2015/2013.

Reporting Tools: Excel, MS BI (SSRS), PowerBI.

Project Management Tools: MS Project, MS Visual Studio, TFS, Git, Troom (Capgemini Tool).

Project Methodologies: Waterfall, Agile Scrum.

O/S: Windows 10/2012/2008 R2 Servers, XP.

O ther Technologies: .NET, HTML, CSS, Java Script, JQuery, XML.

Other Tools: VB Script, Team Foundation, VB.Net, Active Directory

PROFESSIONAL EXPERIENCE

Company: Confidential, Jacksonville, FL

Role: Applications Consultant (Microsoft Dynamics CRM).

Responsibilities:

• Worked on preparing SOW document for one of teh bigest telecom clients in Confidential .
• Involved in functional analysis, design documentation, requirement gathering and development.
• Analyzed teh client’s business process and collected requirements from teh client.
• Created Several new sales and personal dashboards and customized several existing dashboards based on teh requirements.
• Worked on creating new SSRS and few Power BI reports and customized several existing SSRS reports.
• Worked on editing teh RDL files to modify report framework according to specified changes by business users.
• Involved in feasibility study on Migration/Upgradation project to migrate existing system wif CRM version 2011 to Dynamics 365 online version.
• Involved in preparing teh recommendations document for teh Migration/Upgradation project, providing several recommend migration tools and migration process steps to teh client.
• Worked on migration of data from SAP system to Microsoft Dynamics CRM using Scribe Migration tool.
• Used Magic XPI Migration tool to Migrate data from Oracle Primavera P6 to Microsoft Dynamics CRM.
• Involved in Dynamics 365 deployment and data import containing several departments user data related to teh security roles from SQL server to CRM system using SSIS data import.
• Configured Security roles for several users from teh data imported from teh SQL server by writing several data import condition based on import requirements.
• Performed several customizations and configured several entities, global option sets, forms, and created some on-demand workflows to run based on teh specific user security roles.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing teams to increase visibility and efficiency. Translated user requirements into usable interfaces to align them wif business goals.
• Used Advanced Find feature of Microsoft Dynamics 365 and created multiple views of System entities.
• Used Plugin Registration tool for plugin deployment, Data Migration Utility tool for data migration between environments.
• Used to Jira to Excel defect mapping tool (Capgemini internal tool) to import/export to defects from Jira to Excel.
• Worked on creating repository or toolkit to store information related to previously developed code, snippets from previous projects in Capgemini organization wifin USA.
• Worked on remote usability testing of teh IKEA website (Beta version) as a part of voluntary assignment.
• Performed Manual testing to test teh functionality of teh system and to find defects related to data import, CRM forms, workflows and also for teh newly developed RDL files.

Environment: Microsoft Dynamics 365/CRM 2016, C#, .Net, Visual Studio 2012, MS SQL Server 2016/2012, SSRS, SSIS, Outlook 2013, SharePoint, Magic XPI integration tool, Scribe integration tool.

Company: Confidential, Dallas, TX

Role: Microsoft Dynamics CRM Consultant.

Responsibilities:

• Initiated in requirements gathering, analysis and project planning.
• Implemented Microsoft Dynamics CRM application based on teh business requirement.
• Developed several client-side extensions using JavaScript, CSS and HTML.
• Generated data from Excel source to CRM using SSIS.
• Implemented and customize reports in teh system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Integration of Sales cloud wif external information systems using SOAP API web services.
• Assist in Upgrade/Migration from Microsoft Dynamics CRM 2013 to 2015 using both externally available tools and self-built tools.
• Determine system impacts and possible risks due to changes made to achieve new requirements.
• Involved in Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customize Microsoft Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve teh business requirements.
• Created SSIS packages for different data loading operations for many applications.
• Managed CRM web service and developed a custom service using WCF to provide extended functionalities to teh common methods of CRM.
• Managed extensively JQuery & JavaScript for client-side validations and access data wifin teh HTML controls.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.

Environment: Microsoft Dynamics CRM, C#, .Net, CSS, HTML, Visual Studio 2012, MS SQL Server 2012, JavaScript, XML, JQuery, SSRS, Outlook 2013.

Company: Confidential, Mt Pleasant, MI

Role: Microsoft Dynamics CRM - Developer (GSA).

Responsibilities:

• Worked wif business users, and collected requirements from them.
• Worked on various customizations in CRM and on SSRS reports based on business users needs.
• Involved in development of out-of-box workflows and custom workflows for CRM 2011 based on user needs.
• Involved in design and development of integrated solutions of Microsoft Dynamics CRM wif teh web portal using WCF services and ASP.Net.
• Worked on supporting teh Microsoft Dynamics CRM 2011/2013 production environment and resolving teh issues for CRM production environment.
• Involved in migration of teh current Microsoft Dynamics CRM 2011 version to teh CRM 2013 version.
• Extensively used Advanced Find functionality and built FetchXML’s in Dynamics CRM.
• Developed dynamics reports using Microsoft Dynamics CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on teh CRM that were used in teh application depending on roles.
• Worked on dashboards in Microsoft Dynamics CRM 2011. Surveyed variety of users to develop customized dashboards according to their security roles.
• Extensively performed beta testing on teh new CMS and all updated releases before transitioning into teh Production environment.
• Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality.
• Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
• Provide necessary assistance for packaging / deployment of application into QA and

  Production environment.

Environment: Microsoft Dynamics CRM 2011/2013, Visual Studio 2008/2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2008/2012.

Company: Confidential

Role: Software Developer - Microsoft Dynamics CRM .

Responsibilities:

• Involved in teh Designing, Coding, Testing and Implementation of teh application.
• Interacted wif various business user groups for gathering teh requirements for implementation and documented teh business and software Requirements.
• Designed and developed teh GUI, Business Logic Layer and Data Access Layer.
• Designed Web Forms using ASP and VB.NET.
• Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store teh data in SQL Server 2008.
• Performed validation using validation controls in ASP.NET. Used Asp.net MVC, Unity Framework, Attribute Programming, Dependency Injection,
• HTML, CSS, and JavaScript for designing teh front end.
• Used Microsoft Dynamics CRM 2011 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Developed complex reports using SSRS and deployed into Microsoft Dynamics CRM.
• Designed, and deployed teh Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Pages to suit to teh needs of teh application.
• Created Stored Procedures and triggers for automated operations.
• Created Tables, Views, Indexes and Relations using SQL Enterprise Manager.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization

Environment: Microsoft Dynamics CRM, ASP.NET, Visual Basic, T-SQL, HTML, CSS, JavaScript, PL/SQL, SQL Server 2008, IIS, and Visual Studio 2008.

Company: Confidential

Role: Jr. Software Engineer (Internship).

Responsibilities:

• Involved in designing and coding for web forms of teh application wif ASP.NET.
• Developed classes in Business Layer and in Data Access Layer in C#.
• Worked wif teh end-user for gathering teh requirements. Document teh requirements and finalize teh requirements wif teh client.
• Developed ASP pages approved Design Document.
• Used JavaScript to handle Client-Side validations.
• Suggested various design changes in SQL Server tables and Stored Procedures.
• Involved in teh complete Software Development Life Cycle (SDLC) for development process and AGILE, SCRUM including Analysis, Design, Implementation, Testing and Maintenance.
• Written technical documentation wif UML notations such as use cases, class diagrams, and sequence diagrams
• Used XML and XSL Transformations to display content on teh website.
• Provided extensive documentation for all teh modules/products worked on.
• Performed teh unit testing for teh application.

Environment: .NET Framework, ASP.ET, C#, XML, Visual studio 2008, SQL server 2008.