AREAS OF EXPERTISE

• Software Development & Computer Science
• User Experience & Customer Support
• Enterprise Systems & Business Applications
• Cloud Computing & Orchestration
• Management and Leadership
• Coding Languages & Shell Scripting
• DevOps & Technical Engineering
• Configuration Management

PROFESSIONAL EXPERIENCE

Cloud Architect/Sr. SRE (Site Reliability Engineer)

Confidential

Responsibilities:

• Lead team of 25+ resources across US, Malaysia and India to manage server Global Server delivery platform teams responsible for Private Cloud (On Prem) and Traditional Server builds (Virtual/Physical).
• Integrate with Public Cloud Teams (AWS) in delivering Global Server Build Standards across all Global Server Delivery platforms.
• Created a single pipeline for all server build requests with ServiceNow as the frontend.
• Working with Business analysts and provide technical details for creating SRD and building workflows for supporting catalog items.
• Manage, maintain VMware vRO and vRA v7.6 infrastructure for all Private Cloud server builds.
• Driven towards consuming and designing REST APIs, and good knowledge of standard methodologies in API design.
• Designed and stimulated focus towards autoboots for day 2 operational tasks to reduce human dependencies using programming scripting languages.
• Oversee day - to-day technical support tasks, activities including troubleshooting all server builds.
• Manage and coordinate DELL CaaS team (16 Outsourced resources) overseeing global Physical server builds.
• Direct and lead all build activities towards automation and orchestration in every possible way.
• Manage different stations as part of Server Build Factory process to oversee an end to end fully compliant server delivered every time within the stipulated SLA.
• Manage Production Engineer tasks of testing/configuring and certifying Essential Stack, server gold templates and ISO images.
• Maintain all Hardware inventory and requests for new servers from procurement to OS builds.
• Monitor and measure team performances and train in respective areas as needed to excel resource performance and help grow professionally into a stronger and more efficient team.
• Hired, trained and constructed teams to efficiently run the load and successfully deployed over 10,000+ servers under 3 years.
• Demonstrated versatility in managing multiple streams of server delivery methodologies and day2 operations tasks with limited resources while ensuring not to overwhelming anyone.
• Self-directed and motivated in detecting and resolving complex technical problems.
• Managed troubleshooting and request queues ensuring timely resolution within hours with sev1 or p1.
• Monitor and assess status of critical system services reporting performance and server health.
• Coordinate with Audit/Compliance teams to install and maintain security updates, hot patches and necessary vulnerability patches.
• Manage changes through internal systems with service now ticketing system and rotate with 3 people to facilitate 2 4x7 call support.
• Lead 2 weekly training sessions and provide mentoring and coaching to junior staff.

Sr. Cloud Engineer

Confidential

Responsibilities:

• Configuration and Implementation of Cloud Server builds using VMware vRO and vRA v7.3
• Helped design and develop Server build Orchestration using IBM ICO.
• Assisting and managing Confidential Global server build standards and documentations for IBM Cloud Orchestration (ICO).
• Worked extensively in replacing IBM Cloud Orchestration with VMWare’s vRealize tools (vRA/vRO) for automated server delivery.
• Leading programming design and development efforts across several products working closely with vendors, application owners and system engineering.
• Ensuring that the system and functional architecture priorities are consistently applied across the solution, presenting their strategic benefits and managing their use across the solution effectively and efficiently.
• Designed and developed a fully automated workflow using several scripts (JavaScript/PowerShell/Bash) and utilities for delivering different Windows builds 2012/2016/2019 with (Base/IIS/SQL/EmptyDB Container) and RHEL 6/7/8 with (Base/WAS/Oracle/Tomcat).
• Designed and configured Public cloud solution using AWS by utilizing the existing VMWare technologies already in place for Private cloud delivery.
• Maintain/develop AWS AMI’s for Public cloud builds.
• Configured and managed a central repository with all PowerShell, batch scripts and standard Confidential application binaries used as part of Private Cloud server delivery pipeline based on different regions (AM; KL. EMEA) for improved performance.
• Configured and managed Ansible setup as a backup option for Private Cloud server delivery.
• Developed Ansible playbooks to be incorporated as part of fully automated server delivery.
• Configured and managed git artifactory as central repository for Private/Public cloud server builds.
• Working hand-in-hand with CHEF development team in designing and implementing CHEF pipeline for fully automated server delivery pipeline.
• Developed CHEF cookbooks from existing PowerShell scripts to replace thick images/templates.
• Testing, updating and implementing CHEF cookbooks to replace legacy thick template approach with lean template approach.
• Worked intensively in extending Private Cloud footprint to our other Global regions such as KL and EMEA.
• Worked with Confidential Japan (FE) counterparts in bringing them up to speed and implementing Private Cloud setup as part of our Global approach.
• Creating and maintaining documentation of Windows related automated server delivery.
• Training and supporting Orchestration delivery operations team in troubleshooting Orchestration and server build related issues.
• Troubleshooting and documenting orchestration related issues.
• Administer, troubleshoot development and test environments

Sr. VMware/Wintel Administrator

Confidential

Responsibilities:

• Configuration and Implementation of VMware vSphere 5.0 with Enterprise Plus Features of Distributed switch, Host Profiles, EMC VSI in addition to managing and upgrading existing environment from vSphere4.1 to vSphere 5.0 including VCenter, ESXi Hosts, Update manager, vSphere client, and Virtual machines tools and hardware.
• Involved profoundly in Installing and configuring ESXi hosts, creating new clusters and adding ESXi hosts to clusters, installed VCenter 5, Update manager5, and Administered VM’s and ESXi hosts across 2 Datacenters Running over 3000 VMs and 300+ ESXi hosts.
• Experience with vSphere Host Profiles/Distributed Switches setup.
• Worked intensively on Datacenter migration/consolidation by using VMware vConverter for P2V/V2V conversions and Doubletake for complex recourse intense migrations.
• Developed webpage for Server Build Automation, allowing users to request server builds and monitor the status passing through each build station. Used the .Net, Java, MS SQL, to archive server inventory
• Extensively involved in building new Windows 2003 and 2008 virtual servers using several deployment techniques namely templates (deploying from templates and using Customization Specifications Manager), cloning VM’s, creating shells (manually and using PowerShell scripting) and installing fresh manual OS builds in addition to majority of builds via BMC BladeLogic.
• Building windows 2003 and 2008 servers on virtual machines using the BMC BladeLogic Automation tool.
• Installation and configuration of physical servers with Windows 2003 and 2008 OS, on dell M710HD and M910HD blades.
• Created and managed Host profiles, Datastore Pools for Multiple Host and Datastore Clusters across Multiple Data centers.
• Performed vMotion and Storage Migration of over 1000 VMs to consolidate multiple Datacenters into one coordinating with the storage and network teams to migrate storage (EMC SAN) from one Datacenter to another.
• Experience on Host Profiles, Distributed Switch, DRS, VMotion, Storage vMotion, Resource pools, permissions, Patches, Snapshots, Tools Upgrade, disk expansions.
• Managing vCenter permissions.
• Installation of VMware Tools and upgrade of ESX hosts.
• Creating and managing the VMware cluster with HA and DRS.
• Monitoring and managing performances of ESX/ESXi servers and virtual machines.
• Working experience in installing Dell PowerEdge M910, M710 Blade Servers on Dell PowerEdge M1000e chassis and configuring the chassis using CMC.
• Experience in installing ESXi on blade servers remotely by using iDRAC and iLO.
• Involved in migration and P2V conversions of many applications like SQL Server, Exchange servers running on Windows and few applications running on RHEL Linux, SUSE and VMkernel Linux appliances.
• Configuring a Two-Node File Server Failover Cluster.
• Administering Windows servers 2003/2008 Active Directory, DNS, DHCP and building new windows physical/virtual servers as per the requirement of the project.
• Created documentation by testing, deploying virtual environments using Virtualization Technology - VMware ESX Server 5.0/5.1
• Maintaining the documentation and Run Books of the environment.
• Installing XenApp4.5,5.0 and configuring application specific templates for XenApp.
• Installed, configured and maintained multiple versions of XenApp templates. (Windows 2003/Xenapp4.5 and Windows 2008/XenApp5.0)
• Involved in configuring and creating shells and vDisks for XenApp servers using Provisioning Services 5.0/5.6

Sr. Wintel Engineer (VMware/Citrix)

Confidential

Responsibilities:

• Installation, Migration and Maintenance of Citrix XenApp 4.5, 5.0 and 6.0 on enterprise level (3500+ users)
• Migration of physical to virtual XenApp servers and Users/Applications from XenApp 4.5 to 5.0/6.0 farms.
• Configured, administered and Installed XenApp Servers using Provisioning Services 5.0/5.6.
• Configured, administered and Installed Virtual Desktops using XenDesktop 4.0/5.0
• Application packaging for streaming applications using Citrix Streaming Profiler 5.2/6.0
• Involved intensively in creating/configuring/updating and maintaining vDisks for XenApp and XenDesktop using Provisioning services.
• Installing Patches, Hotfixes and managing XenDesktop and XenApp servers with application and OS level patches using MS SCCM.
• Extensive experience supporting Citrix Web Interface5.x and Secure Gateway/Access Gateway, and XenDesktop suite of products including Provisioning Server.
• Perform routine system analysis, develop reporting metrics, monitoring and tracking application usage and farm metrics using Edge Sight 5.3.
• Involved in implementation and managing of Two-factor (RADIUS/LDAP) Authentication using Citrix Access Gateway/ RSA on NetScaler MPX5500.
• Publishing, maintaining, assigning user access to Citrix applications using Management Console.
• Created Web Interface Sites and Program Neighborhood Agent Sites for Users access thorough Web Browser and PNAgent.
• Implementation of Single-signon and end user experience management using third party tools such as ActiveIdentity and Appsense Environment Manager.
• Developed, documented and implemented enterprise level policies and procedures at Citrix farm and Server level.
• Troubleshooting, identifying, resolving and documenting routine and complex application, farm and user level issues.
• Created and maintained documentation of system hardware and Citrix Farm Architecture.
• Provided support and trained Command center and Operations staff using customized AMC with restrictive access.
• Involved extensively in Creating virtual machines/templates for Installing/cloning XenApp servers and XenDesktop on VMware virtual center for windows server 2003, windows 2008, Windows XP Professional and Windows 7.
• Installed & configured 500+ Virtual servers and Virtual desktops for core projects using VMware ESX 4.0/3.5 hosts.
• Involved in VMware updates manager to install & troubleshoot patches and updates on ESX hosts and virtual machines.
• Provided 24x7 expert level On-Call support.

SYSTEM S EN GI NEE R

Confidential

Responsibilities:

• Designed & implemented VMware Infrastructure for the test, development, production & disaster recovery site in the multi data center environment.
• Broad experience with designing, implementing and troubleshooting VMware ESX 4.1/4.0/3.5/3.0 Hosts, VMware vSphere virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, P2V converters, VM Backup products and other products for virtualization
• Extensive experience with HP blades C7000/C3000 server hardware.
• Involved with designing and implementing VMware backup products and disaster recovery solutions
• Involved in installing/configuring and troubleshooting VMware Lab Manager and administrating multiple labs in Lab Manager and dealing with Lab Manager issues
• Installed & configured VMware virtual center for production & DR site.
• Perform server consolidation using VMware Converter to convert physical machines to virtual machines in a production environment.
• Involved in VMware updates manager to install & troubleshoot patches and updates on ESX hosts and virtual machines.
• Managed data backup, mirroring and recovery such as Commvault and Microsoft System Center
• Also managed Fiber SAN/iSCSI SAN/NAS (EMC-CX30, NetApp, Dell MD3000i Dell MD 1000 storage technologies and worked with SANs in VMware environments and troubleshooting and upgrading firmware in VMware and other environments such as Windows
• Configured VMware high availability (HA) clusters, distributed resource scheduling (DRS), NTP, syslog, Navisphere & Active Directory integrated authentication on the VMware ESX servers & virtual center.
• Applying security patches for the VMware ESX 4.0/3.5 hosts & Windows 2003 servers.
• Create virtual machine templates on VMware vCenter for windows server 2003, windows 2000 for cloning purposes
• Development and support of Citrix XenApp 4.0 - 5.0 on enterprise level - 3500+ users
• Migration of physical to virtual XenApp servers 500+ servers, 3,500+ users, 900+ Applications
• Installed and migrated Citrix Presentation server 4.0 and 4.5 to 5.0
• Installed and supported Citrix Access Gateway Enterprise Edition on NetScaler.
• Development and implementation of Citrix XenDesktop 3.0 - 4.0 on enterprise level
• Configured Policies in Citrix on Farm Level and Server Level.
• Publishing Applications and assigning the user permissions to access the Applications in Citrix Management Console.
• Created Web Interface Sites and Program Neighborhood Agent Sites for Users access thorough Web Browser and PNAgent.
• Created Packages using Installation Manager and deploy those packages to different Citrix Servers.
• Managing the Printers in Citrix PS 4.0/4.5 environment.
• Support in DIACAP environment - Citrix XenApp, 3rd party applications, STIG standards, FIPS
• Used HP Smart Start 7.xx and 8.0 to build the Windows server, HP Insight Manger to run Diagnostics to rule out hardware issues.
• Patching the Production Servers with security Patches under Security and Compliance Guidelines using MS SCCM 2007.
• Monitored health, performance and alerts using MS SCOM 2007 and HP OpenView.
• Defining Group permissions and creating local and global groups with Account Policies using Enterprise Administrator.
• Working knowledge in Installing, configuring and maintaining SQL Server 2005/2008, MS IIS Server 4 /5/6, and Proxy