Microsoft Dynamics 365 Resume
AL
SUMMARY
- 6+ years of professional experience in IT as a consultant and developing business solutions using Microsoft Technologies like Dynamics 365/CRM, .NET, C#, SQL Server, and Office 365.
- Experience in Full cycle implementations Microsoft Dynamics CRM 2013, 2015, 2016 and 365.
- Worked on Development, Configurations and supporting users using Dynamics CRM/365.
- Worked on different CRM deployment offerings like Online and On - Premises.
- Worked on customizations and configurations in Dynamics CRM/ D365.
- XRM Toolbox was utilized for development and configuration, such as registering plugins and custom workflows, constructing Fetch XML.
- Utilized Ribbon Workbench tool for creating, editing crm ribbon, command bar, adding buttons etc.
- Worked on creating areas, subareas and updating/editing sitemap components using Sitemap Editor.
- Designed CRM unmanaged solutions, POC solutions based on the business requirements.
- Worked on Exporting/Importing Managed and Unmanaged solutions in CRM/D365.
- Designed, Developed and Customized Dynamics 365 CRM forms like mockup, form structures, fields, web resources, performing js scripts on OnLoad and OnSave events.
- Created and customized views, dashboards, web resources, roles, reports in CRM.
- Experienced in developing web applications using C#, .NET, HTML, CSS, and JavaScript.
- Worked on User management, profiles, security roles, permissions etc., in administrator.
- Provided training for end user, solving the user requests, and providing best practices in using CRM.
- Experience on Microsoft Power Platform applications like Power BI, Power Apps and Power Automate.
- Experienced in designing & deploying Plug-in and Workflows in CRM to meet business process flow.
- Development experience using Web services in creating REST/ ODATA endpoints.
- Had knowledge on creating dashboards and reports using Power BI.
- Utilized Visual Studio for creating web resources, client-side scripting and SSRS reports.
- Have good experience of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) and customized dashboard with complex charts built from SSRS.
- Strong experience in developing Web applications under .NET Framework using C#, ASP.NET,
- Had good knowledge on D365 Power Apps Portals, Unified Interface and CDS Implementation.
- Utilized GITHUB for revision control and managing source code.
- Team Foundation Server (TFS)/ Azure DevOps Server and Services was used for reporting, Boards, and team collaborations.
- Microsoft Teams application is used for collaboration, team meetings, Zoom Video Conference application was used for Video Meetings, Group Discussion.
- Kanban Flow and Kanban Zone framework as used for visualizing, tracking, and collaborating with team members.
- ServiceNow ticketing tool was used for tracking tickets, processing customer requests on crm application and resolving the requests of users.
- HIPPA certifications, HIPPA rules are strictly followed for protecting health information and data.
- Ability to conceptualize, document, and communicate project ideas and plans.
- Highly Self-motivated and individual with ability to grasp new technologies and learn quickly.
TECHNICAL SKILLS
CRM Application: Microsoft Dynamics CRM 2013, 2015,2016, 365
Development Tools: Microsoft Power BI, Visual Studio, Report Builder, SSRS
Microsoft Technologies: Microsoft Outlook, SharePoint, C#, .NET, PowerShell, and Office Suite
Programming Languages: VB.Net, C#, and SQL
Web Applications: HTML, CSS, JScript, JQuery, JSON, XML and AJAX, Win Forms, Web Forms, WCF, WPF, MVC and XPATH
Web Servers: Microsoft IIS, REST and SOAP
Databases: SQL, SQL Server, and MS Access
Methodology: Kanban, Scrum and Agile
Version Control: Azure DevOps/ Team Foundation Server (TFS), SVN
PROFESSIONAL EXPERIENCE
Confidential - AL
Microsoft Dynamics 365
Responsibilities:
- Worked very closely with Project Managers, Manager, Database administrators and developer.
- Worked independently on Dynamics CRM in gathering business requirements, designing, developing on different environment to Live.
- Participated in project planning, design, and improvement changes with vendors and team.
- Worked on full cycle designing, developing, testing, and implementation with business requirements.
- HIPPA certifications, HIPPA rules are strictly followed for protecting health information and data.
- Documenting meeting notes using teams, CRM versions using OneNote, responsible for preparing release notes for every go-live.
- Created custom entities, components, and different types of dashboards as per client requirements.
- Worked on designing developing and customizing custom entities, CRM forms, Views, and different components like process, reports, and security roles.
- Worked on mockups design, developing and suggestions on using crm applications.
- Creating new forms, modifying existing form and custom entities.
- Developing web resources and client-side scripting using HTML, CSS, and JavaScript.
- Creating documentation on performing unit testing in different phrases and technical specifications.
- Working on debugging the web resources or software defects while in testing phrase.
- Importing crm managed solution into testing environment and involved in testing phases.
- Worked on testing components in UAT/Test phase for migrating solutions into Prod environment.
- Responsible for the documentation of the user testing, bug fixes and issues fixes.
- Deploying cleaned components like custom entities, custom reports using managed solutions.
- Based on business requirements, worked on designing, developing of custom reports, and testing before implementing to production environment.
- Created and modified reports using SQL Server Reporting Services (SSRS) and Report Builder 2016.
- Worked on creating, building, and updating existing reports using SQL Server Reporting Services.
- Experienced in working on scheduling reports based on the business and project requirements.
- Created logical queries for building ssrs reports using SQL Server Management Studio (SSMS).
- Improved existing Sql queries and updated with advance querying on ssrs reports.
- Diligently worked with many users on supporting issues, helping user to understand new releases documentations, new forms and reports, software updates etc.
- Was responsible for creating crm custom solutions based on business needs.
- Involved in end user support, ticket troubleshooting and worked on various tickets and issues.
- ServiceNow ticketing tool was used for tracking tickets, processing customer requests on crm application and resolving the requests of users.
- Involved in documenting for the training end users, and support for the team.
- Responsible for configuring and administering user accounts, profiles, and security roles.
- Experience in using Microsoft Suite like Outlook, Teams, Project, Planner, OneNote, Word, Excel, and PowerPoint.
- Microsoft Teams was used for Collaboration, KanbanFlow was using for tracking and visualizing with team members.
Environment: Microsoft Dynamics CRM/D365, XRM Toolbox, Visual Studio, Microsoft Outlook, Microsoft Teams, KanbanFlow, KanbanZone, Microsoft Planner, Office 365, C#, HTML, CSS, JavaScript, Web Services, SQL Server, SSRS, SSMS, Report builder, ServiceNow, TFS/Azure DevOps Service and Server.
Confidential
Microsoft Dynamics CRM 2016
Responsibilities:
- Worked on Microsoft Dynamics CRM 2016 On-premises deployment product.
- Implemented an MS Dynamics CRM process using Sales and Service entity modules.
- Involved in creating Modules, entity, and different field types on forms.
- Creating custom entities, Views, forms, Ribbon, Sitemap, and Web Resources.
- Design and customize CRM forms, Ribbons, Site map, Workflows, Dialogue.
- Worked on creating html scripting for generating web resources on forms customization.
- Engaged and interacted with analysts for gathering the necessity and producing Functional design documents and Technical documents.
- Worked on Project Service Automation and Field Service Automation modules in Dynamics365
- Created Custom workflows and Plug-ins for automating the business process.
- Developed custom web pages to retrieve and update data in MS CRM.
- Configuration of MS Dynamics CRM with Microsoft Outlook 2016.
- Customization of Microsoft Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
- Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
- Responsible for customizing and supporting services of Microsoft Dynamic CRM Application.
- Developed complex reports using SSRS and deployed into MS CRM.
- Responsible for managing the Users and Business units and providing them with proper security roles within CRM.
- Prepared the End User manual and provided training for all the end users in using the CRM application.
- Involved in creation of Dashboards, Views, Reports and Charts.
- Worked as System Admin and Global Admin in creating new business units, adding/deleting users and configuring their security roles and privileges, teams, security hierarchy settings and creating new field level security profiles.
- Customized MS Dynamics CRM 2016 application based on the business requirement.
- Imported contacts from existing application into MS Dynamics CRM Online.
- Involved for solving the Production issues and providing support during Production.
- Worked with the QA team to ensure desired progress during testing phase.
- Worked closely with the stakeholders in integrating the external applications to Dynamic CRM.
- Responsible for assigning the tickets in TFS to all the Team members.
Environment: Microsoft Dynamics CRM 2016, MS Outlook 2016, XRM Toolbox, Ribbon workbench, .NET, Visual Studio 2017, C#, IIS, SharePoint 2016, HTML, CSS, JScript, JQuery, SQL Server, SSRS, and TFS