SUMMARY

• CRM and .NET Specialist having around 8+ years of experience in delivering business solutions using sales, marketing and service modules of Microsoft Dynamics CRM.
• Skilled at data analysis, visualization and database Integration using SQL, SSIS, SSRS. Understanding functional needs by interacting with the business analysts, developed object oriented and N - Tier architecture web applications using Microsoft Dynamics CRM and C#, SQL Server, XML, HTML5, CSS, JQuery and JavaScript.
• Proficiency in creating, exporting and importing Managed Solution and Unmanaged Solution to transfer customizations from one environment to another.
• Microsoft specialist with strong experience in custom application development and preparing proper strategic development plan by translating business requirements to Microsoft Dynamics CRM solutions.
• Experienced in customization, configuration, and integration of MS CRM Versions 2013, 2015, 2016 and 365 online.
• Competent in MS Dynamics CRM, Ribbon workbench, CRM Rest builder, C#, XML, Fetch XML, HTML5, CSS, JQuery and JavaScript, APIs, SQL Server, SSIS and SSRS.
• Proven ability to analyze problems, root causes and develop innovative solutions to business challenges and streamlining operations.
• Worked on Azure, for continuous deployment through CI/CDpipelines.
• Configuring Entities, Views, Web resources etc. Designing and Customizing CRM forms, Business Process Flows, Ribbon, Chart, Site map, Plug-ins, Workflows, Dialogs, Custom Workflow assemblies, also others configuration and customizations setup along with integration of MS Outlook, SharePoint.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard, Interactive Dashboard customization with complex charts.
• Experience in using Microsoft Dynamics CRM SDK, CRM for Outlook (Online/Offline), Data Migration Tools, etc.
• Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.
• Hand on experience in model drive apps.
• Created many utilities/timer jobs for moving the BPF and to create records in CRM and email with .pdf attachments.
• Worked on the decoupling applications for better data transfer in the Azure service bus.
• Experience on CRM Portals and Microsoft Flows.
• Moderate experience in designing and developing Canvas App for Mobile and Tablet, also triggering it from CRM module.
• Worked on data integration using Power Apps from CRM to an external system using Connections and based on different filter conditions.
• Created PCF controls for the multi selection lookup fields.
• Used liquid scripting to create web templates for the Portal web pages
• Created Entity forms, Entity lists, Web forms, web link sets for the Portal.
• Used Javascript, html, CSS for the custom validation and look and feel for the Portal pages.
• Good Experience in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
• Hands-on experience across all stages of Software Development Life Cycle (SDLC) including business requirement analysis, build, unit testing, system integration and user acceptance testing in various methodologies like waterfall, Agile.

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg, PA

Microsoft Dynamics CRM

Responsibilities:

• Creating custom dashboard and configured sitemap using XRM toolkit with respect to the security privilege.
• Creating the custom ribbon on the form, entity, sub-grid level by using Ribbon workbench 2016 for Dynamic CRM 365.
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Experienced in Java script for the client-side validation on the entity form and field level.
• Creating complex SSRS reports using the fetch xml for user understanding, email attachment and for the review records.
• Writing the server-side script C# Plugin and custom workflow using visual studio.
• Complex SQL Queries, stored procedures to migrate data from the SQL Server.
• Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.
• Drive end to end deployment of various Components onthe AzurePlatform.
• Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.
• Used flows to perform CRUD operations asynchronously as needed and to send emails.
• Created PCF controls for the multi selection lookup fields.
• Exported Excel attachments using the Flows
• Replaced the existing background workflows with the Flows.
• Designed canvas apps and used and integrated with the CRM UI
• Used Galleries and other UI controls of Canvas.
• Used different connectors like CDS, CDS (environment), Outlook, SFTP, Azure in Flows
• Experience on Azureservice bus for the message development center involving different context of messaging using scheduled workflows.
• Creating security roles, teams and assigning users with the privileges.

Environment: Microsoft Dynamics CRM 365, CRM SDK, Visual Studio 2019, C#, Asp.net, SSRS, JavaScript, Fetch XML, SQL Server, Office 365, Azure, XRM Toolbox, CRM REST Builder, Ribbon Workbench.

Confidential, Parsippany, NJ

Microsoft Dynamics CRM

Responsibilities:

• Created utilities for the records creating and moving the BPF automatically as per the validation.
• Creating custom dashboard and configured sitemap using XRM toolkit with respect to the security privilege.
• Creating the custom ribbon on the form, entity, sub-grid level by using Ribbon workbench 2016 for Dynamic CRM 365.
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Experienced in Java script for the client-side validation on the entity form and field level.
• Creating complex SSRS reports using the fetch xml for user understanding, email attachment and for the review records.
• Writing the server-side script C# Plugin and custom workflow using visual studio.
• Complex SQL Queries, stored procedures to migrate data from the SQL Server.
• Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.
• Drive end to end deployment of various Components onthe AzurePlatform.
• Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.
• Used liquid scripting to create web templates for the Portal web pages
• Created Entity forms, Entity lists, Web forms, web link sets for the Portal.
• Used Javascript, html, CSS for the custom validation and look and feel for the Portal pages.
• Experience in using the out of the box Portal features.
• Experience on Azureservice bus for the message development center involving different context of messaging using scheduled workflows.
• Creating security roles, teams and assigning users with the privileges.

Environment: Microsoft Dynamics CRM 365, CRM SDK, Visual Studio 2015, C#, Asp.net, SSRS, JavaScript, Fetch XML, SQL Server, Office 365, Azure, XRM Toolbox, CRM REST Builder, Ribbon Workbench 2016.

Confidential, Phoenix, AZ

Microsoft Dynamics CRM

Responsibilities:

• Implemented security policies within the organization using MS CRM roles and groups
• Creating and customized Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Creating documentation to define workflow requirements and implementing custom workflows into a automate sales/customer service process.
• Developed several workflows towards sales and customer service and configure/integrate them with MS Dynamics CRM.
• Developed .NET plug-ins for several customizations/activities to maintain data integrity and registered them with the CRM server.
• Developed custom reports in SSRS using T-SQL and Fetch XML, including several drills down and drill through data analysis features in the reports.
• Designed several custom dashboards and other visualizations integrating reports/charts with dashboards.
• .
• Developed custom .Net forms, web pages and integrations using ASP.NET when requirements may not be met through customization
• Created JavaScript functions to do client-side validations and other UI enhancements.
• Installed and configured MS Dynamics CRM 365 and 2016 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Discussed the requirements with end user and proposed solutions to achieve business goals.
• Generated Reports for statistical analysis of data at user level using SSRS.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Created custom dashboard, create custom Ribbon button and configured sitemap using XRM toolkit.
• Extensively used User interface controls that use Java script to validate client-side validation.

Environment: Microsoft Dynamics CRM 365, 2016 and 2015, CRM SDK, C#, Asp.net, Visual Studio 2015, MS Outlook 2016, JavaScript, XML, SQL Server 2014, SSRS and SSIS.

Confidential, Baltimore, MD

Microsoft Dynamics CRM

Responsibilities:

• Created Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module
• Worked on rules to group the similar claims and activity records into groups using a service scheduler.
• Creating SSRS reports for service module and financial data using joins and pivot tables.
• Analyzed requirements and accurately estimate effort during project planning using SCRUM methodology.
• Recommended and established new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.
• Identified initiatives and technologies to improve the level of service provided by the team to customers and other support teams.
• Created documentation to define workflow requirements and implementing custom workflows into to automate sales/customer service process.
• Developed .NET plug-ins for several customizations/activities and registered them with the CRM server.
• Implemented security policies within the organization using MS CRM roles and groups.
• Customized Sitemap for entity navigation and custom menus.
• Resolved and assisted in application issues as needed.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
• Upgraded the reports in Microsoft Dynamics CRM 2013 to execute efficiently and correctly.
• Designed and executed the load from Microsoft Dynamics CRM 2013 to Microsoft Dynamics 2015.
• Developed console applications for bulk update or insert values for record in CRM application.

Environment: Microsoft CRM 2013, WCF service, CRM SDK, Microsoft .NET 4.5 and 4.5.1, Visual studio 2013, C#, SQL Server 2012 and 2014, JavaScript, JQuery, RESTful web services.

Confidential

.Net Developer

Responsibilities:

• Maintaining the existing web applications.
• Implementing new functionalities as per the business requirements.
• Used DevExpress Grid views, popup controls and ASP.NET Wizards extensively.
• Created Entity models, Controllers and Repositories.
• Extensive use of SQL Server procedures, functions, views, T-SQL queries and also indexes.
• Created SSRS reports for management teams.
• Javascript for client-side validations.
• Involved in peer reviews.
• Full unit testing.
• Analyzing business requirements and transforming them into technical design.
• Used n-tier architecture for presentation layer, the Business and Data Access Layers and were coded using C#.
• Developed service class in WCF service to retrieve the quote data from different translators.
• Created SQL queries for the verification of the database updates and verification of data processed as required for developing services.
• Working closely with business analysts, business consultants and technical consultants.