SUMMARY

• Around 6+ years of experience as a Microsoft Dynamics CRM Consultant/Business Analyst in software development, Requirement Gathering, Analysis, Design, Coding, Testing and Deployment of software applications.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Knowledge on developing and deploying plug - ins, custom workflow entities and java script extension for MS CRM.
• Involved in data migrations and update operations using LINQ and XRM wifin CRM across various entities.
• Involved in various meeting held based on upgrade of teh current CRM 2016 version to teh CRM 9.0 version.
• Experience in fostering and developing client relations, providing end user training and innovative technical solutions, conducting software demonstrations.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Configured and provided technical support to corporate CRM systems wif team.
• Experience wif Dynamics 2015, 2016 and Dynamics 365 CE, working wif plugins, workflows, security model, charts and dashboards
• Extensive experience in Customization and Configuring Microsoft Dynamics CRM 2016. Hands on experience on Dynamics CRM forms Customization using JavaScript and integration of CRM wif other web/windows applications. Experience in developing of custom work flows, plug-ins and integrating custom web pages into CRM.
• Have strong technical skills in writing plug-ins, JavaScript, Custom workflow, SSRS reports and dynamics 365 portals.
• Experience in implementing and maintaining access controls, Microsoft CRM SDK, Queue management and routing, Data imports etc.
• Knowledge of Power Automate (Flow), Model Driven Apps, and PowerApps portals and integrating model driven apps to teh new Unified Client Interface in Dynamics 365.
• Proficient in Coding, Development, Testing and Deploying of CRM Dynamics Customizations, CRM SDK Plugins, Custom Workflows, Business Process, Custom Actions, Sub grids, Dialogs, Web Resources, Client Extensions, Ribbons, Dashboards.
• Proficient in Microsoft Dynamics CRM/XRM 365 (both on-line cloud and on premise), utilizing ODATA REST API, Web API, .Net Framework, JavaScript and XRM (form Context, execution Context) model, MS Dynamics CRM SDK application development.
• Hands on experience in configuring, PowerApps, Dynamics portal wif Dynamics CRM.
• Used SQL Server Reporting Services (SSRS) to design and develop solutions to create business reports relating to agents, administrators, Tickets etc.
• Experience in installation and configuration of Microsoft Dynamics CRM system for development and testing.
• Extensive experience in developing web applications usingASP.NET, MVC, LINQ, C#, VB.NET, Sql Server
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM wif other web/windows applications.
• Experience of power BI reports, SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization wif complex charts built from SSRS.
• Have good experience of using defect tracking tools JIRA and documentation tools like Confluence and Wiki Pages and experience in Technical design document, Use cases, Test cases and User manuals for various projects.

TECHNICAL SKILLS

Programming Languages: C++, C# .NET(4.5/4.0), HTML, CSS,T-SQL, PL/SQL, LINQ

Web Technologies: ASP.NET 4.0/3.5, ASP.NET, MVC 4.0/3.0, ASP.NET, Ajax 3.0/2.0, Javascript, Jquery

Xml Technologies: XML, XDOCUMENT, XSLT, XPATH, XSL

IDE Tools: Visual Studio 2017/2015/2012 , SQL Server Management Studio, SQL Server BI studio, Power BI

Databases: MS SQL SERVER 2012/2016, MSAccess 2010

Reporting Tools: SQL Server Reporting Services (SSRS 2008/2005), Crystal Reports (2010/9/8.5/8)

ETL Tools: SQL Server Integration Services (SSIS 2016/2014)

Version Control Tools: SubVersion, Team Foundation Server(2013), GITHub

CRM: Microsoft Dynamics 2011/2015(online), Dynamics 365

Middleware: WCF, ASP.NET 4.0/3.5, Web Services, MVC WEB API

Servers: Windows Server 2016/2012, Microsoft IIS(8.5/7.0)

Others: NUnit, MS Unit, SSIS, Oracle FileNet, SmartyStreets, JIRA, RightFax, PCF, Power Apps, Microsoft Flow, XRMFakeEasy, BootStrap,, XRM Toolbox, Logic Apps, Dynamics Portals, Liquid Templates, Azure DevOps, Azure Blob, XRMToolkit, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Microsoft Dynamics CRM Developer

Responsibilities:

• Worked in an Agile environment, involving story grooming, scrum ceremonies, IPM, Capacity planning, Velocity planning as needed.
• Experience working in on-shore/off-shore model leading teams and managing work assignments, code reviews and delivery as per sprint plans and to ensure quality and on-time deliverables
• Conducted leadership calls, daily stand-ups and closely work wif project managers on issues, changes, risks, demos, deliverables and project scope etc.
• Integrate wif Dynamics CRM solutions, including designing and developing CRM portals.
• Created several Power BI reports to integrate wif Dynamics 365 forms and Dashboards to halp executive management team get insights into teh overall service.
• Deployed Managed and Unmanaged Solutions in MS Dynamics CRM 365 using Azure DevOps CI/CD pipeline including versioning and patching.
• Involved in development of Dynamics CRM, and teh platform, as it pertains to feature sets dat integrate wif Dynamics CRM solutions, including designing and developing CRM portals.
• Created Canvas Apps wif Common Data Service to show list of cases assigned to agents to work on, assignment of security roles, teams and skills for agents by Support admin.
• Involved in creating an App using PowerApps dat halp teh HR dept. to manage their requirements.
• Created Power Automate to trigger on various events in case processing and to upload documents to Filenet and Azure Blob, schedule nightly jobs to purge draft cases, create eml files monitoring teh shared mailboxes etc.
• Developed PowerApps for building GUI applications and Logic Apps for application integration and building workflows etc.
• Created Model Driven Apps in Dynamics for different departments to ensure agents focus on their day to day activities wifout having to navigate/search for features/functionality in teh system
• Installing, developing, Maintaining and enhancing CRM portals in MVC Dynamic CRM installation, configuration of email router for incoming and outgoing email processing.
• Created BPFs, Business Rules, Business Units, Teams, Security Roles, Privileges to halp wif business processes and ensure data security.
• Designed PowerApps Unified Interface. Involved in extending Dynamics365 using PowerApps, Microsoft Flow, Logic Apps & Azure Functions.
• Customize and Configure CRM Environment and Assist in Deployment Activities using Power platform like PowerApps.
• Created and customized Entities, Fields, Charts, Dashboards, Views, Relationships, Forms, Record creation Rules, SLAs etc.
• Designed and synchronized custom apps using PowerApps and Create application using PowerApps.
• CRM Portals, managed a diverse Agile initiative of solution design, system analysis, change management,
• Created workflows and business process flows to implement business needs and to ensure process consistency across teh departments and organization
• Configured forms/Created Web resources, used PowerApps
• Developed C# plug-ins, workflows, business process flows and business rules on CRM system

Environment: Microsoft Dynamics CRM,.NET, SQL server, Power BI, SharePoint, Java Script, HTML 5 and JQuery Microsoft CRM Premise 2016/ D365 portals, CRM SDK, CRM forms, screens, views, workflows, reports.

Confidential, Indianapolis, IN

Microsoft Dynamics CRM Analyst/Developer

Responsibilities:

• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using custom application development, Functional and Technical understanding of teh issues.
• Planned and designed strategy for teh migration of data from previous CRM tool to current CRM tool.
• Involved in developing reports using Report Wizard, Report Builder, Report Manager and deploying reports in SQL Server Reporting Services (SSRS).
• Development of Custom Workflow, Business process flows using C#.
• Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server and Good noledge of Web Development skills like HTML, CSS, XML, JavaScript, and Visual Studio.
• Develop web interfaces and underlying business logic usingAsp.net, vb.net, C#, jQuery, WCF services.
• Customized Dashboards based on teh custom Reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Develop and integrate web services via WCF or writing REST APIs using ASP.NET Web API.
• Used ASP.NET, HTML, to create dynamic web pages using ASP.NET Web Server Controls and user controls
• Customized Workflows and Plugins for automated processes based on teh requirements from different departments to increase visibility and efficiency. Integrated Custom WCF Service wif other applications.
• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service using Dynamics 365.
• Experience in writing Plugins in C# Language using Visual Studio
• Worked on design and customization of CRM forms and Ribbons.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Built web pages dat are more user-interactive using plugins, JavaScript.
• Azurecloud development of RESTful Web services
• Customize and Configure CRM Environment and Assist in Deployment Activities using Power platform like PowerApps.
• Created and customized Entities, Fields, Charts, Dashboards, Views, Relationships, Forms, Record creation Rules, SLAs etc.
• Designed and synchronized custom apps using PowerApps and Create application using PowerApps.
• Customized Dashboards based on teh custom reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Created organizations, business units, groups and their relationships.
• Knowledge on WCF Service integration and Share point integration.
• Created SSIS package to retrieve customer data from SQL Server and exported to Excel Sheets.
• Developed UI interface using HTML, Java Script and CSS.
• Upgradedasp.netweb pages and Plugins assemblies.
• Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities during development phase.

Environment: MS Dynamic 2016, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, MS SQL 2012, Windows Server 2012R2, SSMS 2014, SQL Server BIDS.

Confidential, Charlotte, NC

Microsoft Dynamics CRM Analyst/Developer

Responsibilities:

• Upgrading teh plugins and custom workflow libraries code to use teh Microsoft Dynamics CRM SDK libraries, Messages etc.
• Implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
• Upgrading teh JavaScript, form design etc. to Microsoft Dynamics CRM format.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.
• Suggested several security policies on various entities in teh system to manage and implement appropriate access controls.
• Involved in doingCRMmodifications such as Plugins, JavaScript and C# Web services forMSDynamicsCRM2013.
• Developed user interface screens using ASP, JavaScript andHTML/CSS.
• Provided CRM end user training for case and service managements for department staff.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided technical guidance to teh team and participated in several sessions of code review.
• Assisted teh team in basic testing and deployment of teh solution.
• Involved in all phases (SDLC) of application including design, develop, testing and deployment.
• Upgraded teh plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM format.
• Installed and configured MS Dynamics CRM system for development and testing, configured server instance, created organizations.
• Provided technical assistance and mentoring to teh team and business users.
• Performed Dev planning, analysis, design and execution inagilemethodology by understanding teh product backlog, sprint iterations, scrum session and on Kanban Flow Practices to Visualize.
• Served as teh Subject Matter Expert regarding medical training, combat trauma, and training/simulation devices
• Involved in bug fixes/upgrades, Migrating unit testing and AJAX integration testing.
• Reconfigured teh Auditing of System and entities in Microsoft Dynamics CRM.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Used ASP.NET,HTML, to createdynamicweb pages using ASP.NET Web Server Controls and user controls

Environment: MS Dynamic 2016, Dynamics 365 Online, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, AJAX, MS SQL 2012, MS Visio 2010, Windows Server 2012R2.

Confidential

Software Developer

Responsibilities:

• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Involved in analyzing teh Business Process, Requirements gathering and Project Planning.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 2011 as per teh Business Process.
• Proficient in designing and deploying Plug-in and Workflows inCRMto meet business process flow requirements, including Sales, marketing, customer services support usingCRMSDK and C#.NET.
• Created Reusable Helpers for JavaScript and Plugins.
• Involved in Development, Unit Testing and Integration Testing of most of teh critical modules in dis Project.
• Customized Workflows and Plugins for automated processes based on teh requirements from different departments to increase visibility and efficiency.
• Developed Custom Service to provide extended functionalities to teh common methods of CRM using WCF and CRM Web Service.
• Developed C# .NET code using Web API for data migration and data integration
• Consumed and Exposed Dynamics CRM APIs for Custom API development.
• Integrated Custom WCF Service wif Legacy Applications.
• Worked on setting up relationship between System & Custom entities.
• Fixed teh Defects and troubleshoot teh technical problems. Harvest has been used for source code management.
• Worked extensively on Dynamics Security management in granting accesses to data records based on user teams and roles
• Created several Business units, Owner teams, Access Teams, security roles and Field security profiles.
• Created several plugins for case assignment, queue routing, generating ID cards etc. and to extend teh functionality of dynamics
• Created custom workflows for sending automated email messages to customers, performing waited actions based on customer responses etc.
• Worked wif SVN for version control of teh source code along wif teh maintenance of teh builds and used Jenkins for continuous integrations services.
• Created a custom multi-threaded .Net application to load Medicare and Medicaid customer data provided by various US state governments.

Environment: Microsoft Dynamics CRM 2013, Visual Studio.NET 2010/12, JavaScript, SQL Server 2008/2012, SSRS, ASP.NET 4.0, VB.NET, C#, LINQ to SQL, JQuery, JavaScript, CSS, MS SQL Server 2008, IIS 7.0, TFS 2012 - Bug Tracking Tool version, MVC Framework 5.0, Entity Framework.