PROFESSIONAL SUMMARY:

• Multiply talented technician with over 21 years’ diverse IT and telecom experience ranging from PC hardware and software support to telecommunications and cable equipment installations and maintenance. History of improvised solutions to difficult issues using minimalist approaches of greatest efficiency and least cost. Proven ability to adapt to multiple situations, hit the ground running, and learn on the go without formal .

TECHNICAL SKILLS:

Operating Systems: Microsoft DOS 6.22, Windows for Workgroups 3.11, Windows 95, Windows 98, Windows ME, Windows XP, and Windows Vista, Windows 7, Windows 10, IBM OS/2 2.1 and Warp 3, Fedora Core Linux

Applications: Microsoft Office various versions, other third party Windows apps, various web and GUI front end trouble ticketing systems, MTR, Putty, NMAP

Networking: CDMA and LTE cellular, fiber optic, DSL, cable data, Ethernet, Token Ring, ATM, Frame Relay, TCP/IP, SNMP, Telnet, SSH

Cabling: Ethernet, coax, low voltage DC, fiber optics

Hardware: Various name brand and generic PCs and associated internal and external peripherals, smart phones, telecom central office equipment, cable modem head end equipment, cable distribution equipment, satellite distribution equipment, DSL and cable modems, bridges, and routers, hardware and software firewalls, VoIP routers, Nokia, Alcatel - Lucent, and Samsung cellular base station equipment, Cisco routers

Miscellaneous: Manual and CNC machining, analog and digital basic metrology equipment (calipers, micrometers, etc.), amateur charcoal refractory refining and kiln building, amateur aluminum melting and casting, basic DIY carpentry and plumbing, various DIY mechanical and electromechanical repair

EXPERIENCE:

Cell Site Technican

Confidential

Responsibilities:

• Break - fix work for Sprint via Ericsson as well as surveys/site walks and installation
• Repair or replace cell site equipment including Alcatel Lucent 7705 SAR-F routers, Cisco 920 routers, Cisco N540 routers, Nokia Airscale LTE chassis and ABIA line cards, ASIA controller cards, FYGE GPS units, Alcatel Lucent CDMA chassis and various controller, line and modem cards, Alcatel Lucent and Nokia LTE chassis and controller and modem cards, Alcatel Lucent and Nokia remote 800Mhz, 1900Mhz, and 2500Mhz radioheads including massive MIMO, remote electric tilt motors, various antennas, battery backup systems, legacy Clearwire microwave links (Dragonwave and Bridgewave) and Samsung 2500Mhz LTE radioheads and controllers, HVAC equipment, and any other related equipment onsite
• Test and repair or replace fiber optic lines between equipment and from backhaul provider demarcation equipment to cell site routers
• Work with backhaul providers to cooperatively test fiber optic lines for troubleshooting and to survey sites for new cabling
• Install new equipment during Sprint project needs as directed
• Work with Sprint RF and Site Development engineers to survey sites, make changes, or facilitate their projects or troubleshooting as directed
• Work with and direct tower crews in their work replacing fiber optic trunk lines and remote radioheads
• Worked on electrical repairs involving 24/48VDC and 110/220VAC
• Furloughed after Ericsson 18 month work limit April 2019 and brought back for another run June 2019

Cell Site Auditor

Confidential

Responsibilities:

• Project resumed by Jacobs, hired by TekCom due to experience of immediately previous position on Jacobs’ request
• Survey and verification of suitability of proposed small cell sites for Jacobs for Mobilitie Small Cell project for Sprint
• Cooperative survey and verification of suitability of proposed small cell sites to receive fiber, broadband, or VSAT service
• Survey and verification of suitability of proposed small cell sites for Jacobs for Mobilitie Small Cell project for Sprint
• Cooperative survey and verification of suitability of proposed small cell sites to receive fiber, broadband, or VSAT service
• Project suspended 2/2017

Data Center Installer

Confidential, Shelton, CT

Responsibilities:

• One week rapid deployment of CAT6 and fiber-optic trunks in temporary collocation at Digital Realty Data Center
• Installation, securing, and testing of over 200 CAT6 and fiber-optic GigE lines
• Project management assistance and coordination for Telaid, assigned to CVS, Roti, and United Rentals accounts, assisting as necessary with Macy’s and Shopkick accounts
• Generation/verification/correction of receipts, invoices, billing and payments to clients and vendors in Sage Accpac ERP 500
• Placement of structured cabling and equipment installation jobs with labor vendors and negotiation of fees, follow-ups and tracking of jobs, maintaining vendor relations
• Schedule loading and balancing
• Case history audits and reconciliations, day to day monitoring and triage, in Sage Accpac CRM 200 towards Project Management

VoIP OSS Technician

Confidential, Bloomfield, CT

Responsibilities:

• Moves/adds/changes of routers/switches/servers/components for client Cigna
• Field surveys and reports at other clients as directed by Confidential
• Formerly moves/adds/changes of Cisco VoIP phones and services for client Cigna
• Other network and VoIP related moves/adds/changes of switches and routers as directed
• Assisting of on-site dispatch in assigning tickets to team as directed
• Performing repairs of copy/fax control systems for Equitrac on an on-call basis

Lead VoIP Migration Field Technician

Confidential

Responsibilities:

• Responsible for pre-migration survey and on-site support of AFL client Wells Fargo during VoIP rehoming project
• Surveys of existing analog PBX and VoIP phone systems, including pair-by-pair demark surveys, modification of Cisco 2821 routers with new modules and ports as directed, new CAT5/CAT3 internal wiring as needed
• Promoted to Lead Technician by AFL Project Manager 1/10/2013
• Cell site installation assistance during equipment cabinet replacement/LTE upgrade project for Ericsson client T-Mobile
• Removal/installation/reinstallation of cell radios and controllers, power supplies, associated data, power, and GPS cabling, etc.
• Transfer of Alcatel Lucent 7705 SAR-F aggregation router and Nortel TruePosition LMU from old cabinets to new

Field Service Technician

Confidential

Responsibilities:

• On-call assistant to client Enersys during telecom UPS battery array replacement for client Verizon Wireless
• Responsible for installation of Cisco UBR10000 CMTS and Harmonic NSG-9000 cable broadband headend equipment, installation of all related coax, CAT5/6E, fiber optics, and low voltage power cabling and testing of same for Comcast
• Completed installation with team members of three UBR1000 CMTS units, and DOCSIS 3/2 ‘densification’ of four existing units
• Responsible for reception of customer trouble calls via phone, initial verification of reported problems, troubleshooting of verified problems, and opening, composing, and documenting trouble tickets
• Assigned to troubleshoot SDSL, IDSL, and T-1 connections, TCP/IP, ATM, and Frame Relay network circuits, Copper Mountain and Lucent TNT DSLAMs, Marconi FORE and Nortel Shasta switches, Netopia, Siemens, Copper Mountain, Efficient Networks, Lucent, Verilink, Adtran, and Edgemarc DSL/T1/VoIP CPE
• Assigned building/tear-down of ATM/Frame Relay circuits/IP routes for multi-site corporate customers such as Ritz Camera, Hanger Orthopedic, others.
• Tasked with remote troubleshooting and installation support of MGCP and SIP Voice over IP services and configuration of back end service accounts in Broadsoft
• Successfully self-taught Python so as to improve on CPE SNMP statistics gathering application
• Completed several thousand customer trouble calls, customer network account builds, and several hundred installation support calls

Field Service Technician

Confidential

Responsibilities:

• Successfully delivered over 500 analog and digital cable television service installations of Motorola and Scientific Atlanta equipment
• Successfully installed over 100 DOCSIS high speed data service accounts
• Responsible for installation and troubleshooting of Dish Network DBS service

Independent contractor

Confidential

Responsibilities:

• Installed analog and digital cable television services and equipment and DOCSIS high speed data services
• Worked on system projects including green-bar security audits and trap/filter removal/replacement
• Installed DirecTV and Dish Network DBS services

Field Service Technician

Confidential

Responsibilities:

• Successfully delivered over 1000 analog and digital cable television service installations of Motorola and Scientific Atlanta equipment
• Successfully installed over 200 DOCSIS high speed data service accounts
• Worked on green-bar audit work in former AT&T systems in CT and MA for Comcast after acquisition
• Formerly available for satellite, cable, DSL, and network installation, repair, and support
• Continued weekend contract work while with AM Broadband (above)

Colocation Technician

Confidential

Responsibilities:

• Installed, maintained, augmented, scripted, troubleshot, and repaired all co-location equipment including Paradyne 8209 & 8205 ATM Switches, Cisco 2511 Access Servers, Cisco 6100 & 6130, Paradyne 8810 & 8820, and Copper Mountain 200 DSLAMs, and all associated peripheral cards and data and power cabling
• Tested ILEC supplied loops via DMM, TDR, and SDSL/ISDL testers
• Cooperatively tested T3/DS3 backhaul connections with Rhythms NOC, ILEC personnel, and Worldcom engineers
• Installed, maintained, and repaired consumer and business DSL based Internet and WAN connection services and all associated cabling
• Installed, maintained, and repaired Netopia, Cisco, Paradyne and Copper Mountain SDSL and IDSL routers and bridges
• Oversaw over 20 colocations to start, increasing to all 54 statewide in CT by summer 2001
• Worked with Rhythms NOC and TAC, partner ISPs, and customer network engineers daily
• Installed, maintained, troubleshot, and repaired SDSL, ADSL, and IDSL services with Netopia, Cabletron Flowpoint, and Efficient Networks routers and bridges for Covad
• Tested ILEC supplied loops
• Worked with Covad TAC, partner ISPs, and customer IT personnel daily

Inventory Technician

SystemOne, various UTC locations, C T

Responsibilities:

• Took inventory of PCs and associated hardware at various UTC sites including Hamilton-Standard, Sikorsky, International Fuel Cells, Otis Elevator, and Pratt & Whitney for Inacom/CSC/UTC
• Successfully delivered over 400 installations of cable high speed data services with Com21, Motorola, Terayon, 3COM, and Bay Networks cable modems as part of two-tech teams
• Assigned to MetLife NT Workstation 4.0 refresh and Y2K upgrade project
• Installed Microsoft Windows NT Workstation 4.0, Y2K patches on Dell Optiplex PCs
• Repaired Dell, Compaq, and other PCs
• Performed warranty replacement of defective hard drives, CPUs, motherboards, power supplies, etc.

Contract Technician

Confidential

Responsibilities:

• Assigned to Dow Jones PC refresh project
• Installed Microsoft Windows NT Workstation 4.0, Service Pack 3, Microsoft Office 97, Microsoft Outlook 98, Attachmate Extra, etc. on Dell Optiplex PCs
• Recovered old user data from machines to be replaced
• Assigned to Aetna PC Refresh Project
• Installed Microsoft Windows 95, Microsoft Windows NT Workstation 4.0, Microsoft Office 95, Wall Data Rumba, etc., on Compaq Deskpro and HP Vectra PCs
• Participated in Microsoft Mail to Microsoft Exchange migration
• Transferred user mail files from Microsoft Mail to Microsoft Exchange

IT Support Technician

Confidential

Responsibilities:

• Operated and supported IBM OS/2 2.1 and Warp 3, and Microsoft DOS 6.22, Windows for Workgroups 3.11 and Windows 95
• Built regression test cases using QES Architect
• Ran regression test cases under above named operating systems
• Supported in-house PCs
• Responsible for back-up of server