SUMMARY

• 8 years of IT experience in Design, Development, Implementation and Testing of client/server, web based and Multi - tier application.
• 4 years of experience in Microsoft Dynamics CRM 365/2015/2013/2011 with customization and configuration.
• Have good knowledge on Microsoft Dynamics 365 CE/CRM customization and configuration
• Experienced in developing of workflow and integrating ADX Portal into CRM
• Worked with creating Data Mapping using Common Data Service
• Experience in Data Migration using CRM Configuration Migration Tool
• Have good experience in implementing and configuring add-on solutions and third-party solutions like Portals, Voice of Customer, Unified Service Desk, Easy Territory etc.
• Work closely to Field Service, Customer Service, Sales, Marketing etc. modules
• Experienced inDashboard customizationwith complex charts built fromSSRS
• Experienced working with various domains like Retail, Insurance, and Manufacturing.
• Have good knowledge of SharePoint 2010 and Microsoft Visio 2010.
• Expertise in client-side development using HTML, JavaScript, CSS, JQuery, AngularJS, Ajax, ASP.NET and ADO.NET.
• Worked extensively with data adapter, dataset, data reader as a part of ADO.Net to access and update database.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
• Expertise in Database Systems, SQL, and Stored Procedure
• Have good knowledge on Administrator Role
• Have experience with full lifecycle of Agile/Waterfall Methodology in a large complex company.
• Experience in fostering and developing client relations, providing end user training and innovative technical solutions, conducting software demonstrations, and increasing efficiency to enhance accountability.
• Finely interpersonal, communications, team, and time management skills coupled with good organizational and analytical aptitudes.
• Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.

TECHNICAL SKILLS

Enterprise Applications\Web Technologies: MS Dynamics CRM 2011/2013/15/365 , SQL \.NET, ASP.NET, Ajax, JavaScript, IIS Web \ Reporting Services, SharePoint 2013, PowerApps\server, XML, HTML, AngularJS

Database\Programming Languages: MS SQL Server 2008 R2/2012\SQL, C#

Operating Systems\Other Tools: Windows 2012/2008R2, Windows 7, \MS-Outlook, MS SharePoint, CRM \ Windows 10\Configuration Migration Tool

Modeling\Project Management: MS Visio, and MS Office\Microsoft Project, HP ALM, JIRA, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Mooresville, NC

MS Dynamics 365 Functional Consultant

Responsibilities:

• Responsible of configuration, testing and deployment for Dynamics CRM projects
• Worked closely with Business Analysts and Product Owners in Grooming, Concept Training and Review sessions
• In charge of working with System Administrators of creating solutions and data packages to deploy configuration changes to other environment
• Configured Workflows, Business Process Flows and Business Rules to meet different business processes need
• Migrated data using CRM Configuration Migration Tool
• Created Security roles to provide privileges for different level of users
• Integrated CRM with Easy Territory for Sales & Service territory management
• Implemented Voice of Customer module for survey management
• Worked with CRM Web Portals
• Configured Field Service module for Resource Scheduling and Order Management
• Installed Unified Service Desk to provide a configurable framework for quickly building applications for call centers
• Configured Dynamics 365 Apps for Customer Service
• Enabled Service Level Agreement
• Created personal Dashboards for tracking open works and KPIs
• Set up Duplicate detection rules in the system
• Provided support for Common Data Service to build the data mappings between Dynamics Operations and Dynamics CRM
• Worked closely with Testing Team for bug fixes
• Managed User Stories and Epics on JIRA & Documentations on Confluence page

Confidential - Columbus, GA

MS Dynamics CRM Consultant

Responsibilities:

• In charge of customization and configuration the Evaluation and Monitoring System based on Dynamics CRM system.
• Works on multiple projects at a time as a member of each project team
• Provided Production Support and worked on resolving Bugs and Defects reported from end users.
• Works on small and large, moderately complex projects that require increased skill in multiple technical environments and disciplines; participates on one or more project teams, application analysis, design, development, integration and enhancement activities, as well as related maintenance and production support
• Works with project teams to define and design scope for each project
• Participates in project planning sessions with clients, business analysts, and team members to analyze development requirements and make recommendations for moderate to complex systems
• Tests and implements application modules from multiple systems the team has developed or modified, ensuring application meets the needs of client and business
• Provides design recommendations, developing and integrating programs per written specifications; occasionally responsible for writing moderate to complex design specifications
• Makes moderate to complex modifications to existing software applications and modules in accordance with written specifications and division standards
• Develops software application modules using disciplined software development processes; makes recommendations towards the development of object-oriented base class reuse
• Translates business and technical requirements into detailed design specifications for application code and modules.
• Prepares and presents status updates on assignments

Confidential, Manhattan, NY

MS Dynamics CRM Technical Consultant

Responsibilities:

• Responsible for overseeing the company’s requirements, development, testing and deployment of Microsoft CRM projects
• Worked as the System Administrator for implementing the solutions for each of the environment.
• Customized modules and entities according to the business process
• Migrated data for the Customer Support into MS Dynamics CRM
• Used MS Dynamics CRM 2015 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings
• Designed plug-ins to populate contact and account number on create of new record
• Customized sitemap for entity navigation for custom menus
• Created JavaScript functions to do client-side validation
• Responsible for solution management in enterprise environment
• Created custom workflows to manage the customer claims.
• Integrated and monitored SharePoint 2013 integration with CRM 2015 for document management under different site security settings
• Responsible for converting business requirements into technical requirements for development team
• Used WCF to interact with the data from MS Dynamics CRM system.
• Generated Claim Reports for statistical analysis of data at user level using SSRS.
• Customized Dashboards based on the custom reports and charts created.
• Configuration of MS Dynamics CRM with Microsoft Outlook.
• Customizing and configuring CRM system at a user level
• Trained team in MS CRM 2015
• Successfully upgraded from unsupported CRM 4.0 implementation to completely supported CRM 2015 solution

Confidential - Wayne, NJ

MS Dynamics CRM Developer

Responsibilities:

• Analysis of their current CRM implementation and business practices.
• Reviewed design documents detailing business processes and requirements.
• Custom development activities for Sprints tasks involving Plugins, Web Resources etc.
• Develop several Custom plugins to perform various custom activities in CRM like assigning Teams on Accounts, Contacts, Leads and Opportunities, Association of related records, updating parent records whenever related entities get updated
• Design and develop plugins for several custom entities related to Order and Quote creation.
• Developed out-of-box workflows for notifying CRM users related to bidding and proposal generation for approval and pricing.
• Developed .NET Web Services using WCF to integrate with other LOB applications.
• Developed several custom JavaScript files for various client-side activities likes hiding\showing fields, sections, tabs, changing requirements on fields
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps
• Enhanced and developed Business Process Flows as per the client needs.
• Developing the earlier Custom ASP.NET application to Silverlight/HTML 5.
• Developed custom web resources(html) for selection data items
• Developed SSRS reports to display Customer & User related data
• Analyzed/Developed/Integrated Custom Dashboard's
• Developed Lead and Opportunity assignment notifications to Team members via custom plugins using Email Templates
• Developed configuration entity to store CRM related settings for various activities processing
• Developed custom pop-up screens for Opportunities closing as won\lost suppressed out-of-box pop-up windows
• Created multiple CRM forms for entities and assigned security roles as needed
• Created Fields level security profiles and used it throughout the system
• Configured\created various data mappings for multiple entities on relationship
• Embedded various IFrames and Web resources within CRM forms
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.

Confidential

.Net Developer

Responsibilities:

• Responsible for gathering requirements and involved in analysis and design of the system based on n-tier architecture.
• Implemented Business Logic using C#.
• Involved in the design and maintenance of databases for various modules in SQL Server 2005.
• Responsible for the design and coding of user and site admin modules for class registration, meeting planner, products, shopping cart and online survey components.
• Developed user interface (Web Forms) for the modules using ASP.NET server controls, Validation controls, XML, HTML.
• Used code-behind files to separate the user interface from the server-side code.
• Used JavaScript for input validations.

Confidential

.NET Developer

Responsibilities:

• Design and developed static and dynamic pages with client-side scripts using JavaScript.
• Developed ASP.NET pages.
• Use XML and XSL transformation to display content on Website
• Using MS SQL Server, wrote Stored Procedures, functions.
• Created data access components using the ADO.NET objects such as Dataset, DataAdapter, and DataReader.
• Implemented the ASP.NET security features like Forms Authentication and Windows Authentication.
• Participated in the maintenance and bug fixing.
• Participated in writing user manuals, report and functional description.

Confidential

.Net Developer

Responsibilities:

• Responsible for gathering requirements and involved in analysis and design of the system based on n-tier architecture.
• Implemented Business Logic using C#.
• Developed user interface (Web Forms) for the modules using ASP.NET server controls, Validation controls, XML, HTML.
• Direct interaction with Project Manager & Business Analysts.
• Unit testing and System Integration.
• Established data tables in SQL server.
• Using stored procedure to retrieve product data and show on the GridView tables.
• Responsible for Requirements Gathering, Object Oriented Analysis and Design and Development of the application.
• Developed flexible, more user interactive and user-friendly GUI’s and Dynamic Web Pages, reusable classes, functions using ASP.NET.
• Created component design, prototyped the necessary business and data layer components using C# in .NET.
• UI layer web pages are created and integrated to maintain the performance of data flow and data integrity using ASP.NET User Controls, Server Controls, ADO.NET and MS SQL Server 2008.
• Design the structure of the Web Services implemented by using the WCF methodology.
• Created and maintained several SSIS Packages for the system.
• Create SQL jobs to process files, execute SSIS Packages and publish data on the web server.
• Extensively used XML and dataset for accessing data form SQL Server 2008 database.