SUMMARY:

• IT Project Management | Server Migration | Desktop Engineering | Application Administration
• General Management | Vendor Relations and Communication | Strategic Planning and Analysis
• Troubleshooting and Process Efficiencies | Organizational Leadership and Team Building
• Strategic leader and skilled developer; noted for consistent project delivery success and process improvement within multiple industries.
• Solutions - oriented, results-driven, and dynamic professional, offering more than 13 years of broad-based experience in the successful design, development, testing, and management of software tools and systems. Equipped with proven expertise in core IT processes, application packaging, business operations, systems migration, and technical support. Commended for exceptional ability to interact with high-performance teams, resolve complex technical issues, and implement best practice methodologies. Fast-learner with well-defined management, analytical, communication, and technical aptitudes. Multilingual in Hindi, Marathi, and English.

TECHNICAL SKILLS:

Packaging Tools: AdminStudio 10 | InstallShield 2011 Professional | Microsoft App-V (Formerly SoftGrid) 4.6 and 5.0 | Dell ChangeBASE | Wise Installation Studio 7.0 SP3 | Wise Package Studio 8 | SMS Installer 2.0 | Confidential OpenView Radia | Citrix XenApp 6.5 | VMware ThinApp 4.0.1

Operating Systems (OS): Windows 10, 8, 7 (32/64 bit), Vista, XP | Server 2003 and 2008 | UNIX | Sun Solaris | Linux | Free BSD

OS Imaging Tools: Hyper-V Manager | VMware Workstation | Microsoft Virtual PC | ImageX (WIM Images) | Symantec Ghost | PowerQuest

OS Migration Tools: Microsoft Deployment Toolkit (MDT) 2012 and 2010 | Business Desktop Deployment (BDD) 2007 | Application Compatibility Toolkit (ACT) 5.6 | Standard User Analyzer (SUA) | User State Migration Tool (USMT) 3.0 | Automated Installation Kit (AIK) | Windows System Image Manager (SIM)

Package Troubleshooting Tools: Orca Table Editor | Process Monitor (ProcMon) | FileMon | RegMon | Dependency Walker

Electronic Software Deployment Tools: Microsoft System Center Configuration Manager 2012 and 2007 | SMS 2003 | Altiris Client Management | EMCSI | Unicenter Software Deployment | Active Directory | Group Policy Objects (GPO)

Scripting Languages: VBScript | PowerShell | WiseScript (.wse) | InstallScript | WinBatch | HTML | HTA | XML | DOS Batch

Programming Languages: C | C++ | Java | Visual Basic .NET (VB.NET) | Visual Basic 6.0 | C# | SQL | PL/SQL | Perl

Database Applications: Oracle 9i and 10g | Microsoft SQL Server 2000, 2005, and 2008 | Access 2003

Web Hosting: Microsoft Internet Information Server (IIS) 7.5 | Apache Web Server 2.0 | WebLogic | IBM WebSphere

Source Control: Visual SourceSafe (VSS) | SourceGear SourceOffsite | Rational ClearCase | Subversion

Software Build Process: Ant | NAnt | CruiseControl.NET | Windows Batch

Productivity Applications: Microsoft Office 2003, 2007, and 2010 | Project 2010 | Microsoft Visio 2010 | Microsoft Office Outlook 2010 | Lotus Notes (Currently IBM Notes) 6.5 | Rational ClearQuest | eRoom 7 | Crystal Reports 10

Business Applications: SAP Business Warehouse | SAP Strategic Enterprise Management | SAP R/3

PROFESSIONAL EXPERIENCE:

Senior IT Consultant

Confidential, Dallas, TX

Responsibilities:

• Coordination with the offshore / onshore development, business users, system administrators and third-party infrastructure support teams to organize a timely implementation of application configuration, acceptance testing and Service Request ticket fulfillments.
• Proactively resolving discrepancies through regular app-owner and technical support team meetings / communications and execution of the approved migration schedule / cut-over plans by organizing the client resources required for the migration.
• Worked with client App Owners and/or development teams to validate and update migration tracking (SharePoint) to ensure the project team is working with accurate and credible data during the migration planning, execution process and reporting.
• Proactively participated in project status meetings and reported issues to PMO, stakeholders and project team members.
• Worked with PMO to continuously enrich app migration processes, recommend refinements to existing SOP documentation; share lessons learned and train Migrated a wide variety of application portfolio with Go-Live on to Windows Server 2008 Infrastructure while Decertifying / Decommissioning the old Windows Server 2003 servers from the bank's computing environment before end of vendor support and security risk escalations i.e. met with project deadlines.

Confidential, Quincy, MA

Project Manager - Windows 7 Deployments

Responsibilities:

• Designed and developed automated solutions to detect and remediate Operating System, Application deployments and Incident Ticket related issue remediation through scripts.
• Managed analysts and coordinated resources for a timely implementation and executive reporting of tasks in Operating System migration process involving desktops and laptops across Business Units and Geographic locations.
• Supported peer Project Managers and Team members by creating alternate techniques to time sensitive issues through creative problem solving.
• Ensured timely service delivery of all Desktop OS migration requirements of the business within the PMO guidelines while removing technical hurdles through creative solutions for efficient team throughput on the project.

Senior Software Engineer

Confidential, Norwalk, CT

Responsibilities:

• Thoroughly assessed and packaged applications for silent deployment to Windows XP, 7 and Server 2003 machines - 32 and 64 bit architectures.
• Developed silent install wrappers and repackage, along with Windows Installer transforms utilizing Wise Package Studio/WiseScript and InstallShield AdminStudio.
• Finalized the application configuration settings and licensing information in close collaboration with business application owners and subject-matter expert (SME).
• Managed and coordinated job requests with regular updates regarding status changes and additional documentation through the web-based intranet ticketing queue.
• Solely automated tasks and implemented custom actions through strict application of VBscript, batch, and PowerShell scripting.
• Consistently guaranteed the highest service-level agreement (SLA) implementation on delivery by accomplishing peer package quality assurance and control (QA and QC) through the application packaging lifecycle.

Application Virtualization Specialist / Microsoft App-V Consultant

Confidential, Warwick, RI

Responsibilities:

• Performed in-depth analysis pivotal in converting the existing App-V sequenced virtual applications from version 4.5/4.6 to the 5.0 format using the App-V Sequencer 5.0 and PowerShell.
• Leveraged technical proficiency in ensuring the provision of compatibility support for virtual applications by suitably applying remediation steps for various operating system (OS) architectures, such as Windows XP - 32 bit, Windows 7 - 32 and 64 bit, and Windows 8 - 64 bit.
• Closely worked with end users in assembling functionality testing scripts and signoff acknowledgements during the UAT process.
• Accomplished comprehensive integration testing and administered quality assurance of converted and sequenced virtualized applications on various corporate OS test images and architectures.
• Successfully led the analysis and conversion of existing App-V sequenced virtual applications utilizing the App-V Sequencer 5.0 and PowerShell.
• Led efforts in the successful upgrade of end user App-V clients to version 5.0 in a phased pilot and production refresh approach.

Confidential, New York City, NY

Application Data Processor; IT Consultant

Responsibilities:

• Evaluated and mapped out the list of applications to its current version; determined functional duplicates; and categorized installs/function to various areas, including application, market data application, office add-on, browser plug-in, media player, and disc utility.
• Efficiently rationalized, prioritized, and provided key reports on applications for optimal packaging and deployment targeting using keyword heuristics, Microsoft Office Excel’s pivot tables, and SQL queries in Microsoft Access.
• Solely processed rationalized applications, add-ons, and browser plug-ins against compatibility evaluators for Windows 7 (64 bit), MS Office 2010, and Internet Explorer 9 migration suitability.
• Worked collaboratively with the Desktop Engineering Team as well as business application owners, experts, and vendors in achieving business needs through application package customization.
• Played a vital role in advertising and deploying applications into production pilot environments for QA and UAT acceptances through the Altiris Deployment infrastructure.
• Resolved non-compatible and compatible applications with MSI deployable solution while implementing best-practices using Dell ChangeBASE.
• Administered the rationalization, categorization, and prioritization of application portfolio for the departmental migration initiative that led in being selected to make an executive decision

Confidential, Jersey City, NJ

Application Packager

Responsibilities:

• Evaluated and mapped out the list of applications to its current version; determined functional duplicates; and categorized installs/function to various areas, including application, market data application, office add-on, browser plug-in, media player, and disc utility.
• Efficiently rationalized, prioritized, and provided key reports on applications for optimal packaging and deployment targeting using keyword heuristics, Microsoft Office Excel’s pivot tables, and SQL queries in Microsoft Access.
• Solely processed rationalized applications, add-ons, and browser plug-ins against compatibility evaluators for Windows 7 (64 bit), MS Office 2010, and Internet Explorer 9 migration suitability.
• Worked collaboratively with the Desktop Engineering Team as well as business application owners, experts, and vendors in achieving business needs through application package customization.
• Played a vital role in advertising and deploying applications into production pilot environments for QA and UAT acceptances through the Altiris Deployment infrastructure.
• Resolved non-compatible and compatible applications with MSI deployable solution while implementing best-practices using Dell ChangeBASE.
• Administered the rationalization, categorization, and prioritization of application portfolio for the departmental migration initiative that led in being selected to make an executive decision

Confidential, Weston, MA

Application Administrator IV

Responsibilities:

• Designed and executed standardized packages with best practices by extensively using Flexera AdminStudio 10 and InstallShield 2011 to author MSI, MST, and MSP installs.
• Spearheaded silent installs of vendor applications through an Intranet web portal package delivery system; applied the homegrown BIIBinstaller package interface with parameters, switches, and customizations specified through INI scripts.
• Solely maintained various Windows 7 and XP images for intermediate test scenarios and clean image reverts during QA testing and packaging/sequencing cycles through Microsoft Hyper-V Manager.
• Modified App-V sequences and local install packages using VBscript and batch script for non-standard functionality.
• Accomplished Windows 7 compatibility analysis of all migration-worthy applications through regression and functionality testing while coordinating with application owners in the creation of shims and additional package customizations.
• Carried out session shadowing from AppCenter Console and Shadow Taskbar to effectively troubleshoot user technical issues.
• Successfully published streamed applications for offline usage on mobile clients such as laptops.
• Led efforts in completing the package of vendor applications for install from an internal intranet catalog.

Confidential, Boston, MA

WiseScript; App-V Packaging; and Tier 3 Support Consultant

Responsibilities:

• Instituted application deployment notifications in SCCM Software Center with limited user interaction on required installs, uninstalls, and reboots.
• Functioned as PC Engineering Team member in providing troubleshooting services for application compatibility and conflicts, as well as package, virtualization, Windows image issues to the helpdesk and end user services.
• Facilitated application packaging queue using homegrown web application FastTrack to document packaging lifecycle progression from package request, analysis, internal QA, and UAT through publishing stages.
• Examined and recommended key improvements for Windows 7 Virtual Desktop Infrastructure (VDI) implementation supporting Microsoft Office 2010 as a solution to break the “workspace” to “physical desktop” bond for data and application delivery at any time and place.
• Directed group s and application permissions for users in a locked-down environment through Active Directory (AD) and Group Policy Objects (GPO) with ADM templates.
• Efficiently maintained IT trouble tickets and solutions encompassing key documentation through BMC Remedy IT Action Request System while constantly providing resolutions for all IT incidents.
• Maintained collaboration with a global team of desktop engineers in India in successfully resolving application packaging and sequencing issues, as well as sharing knowledge base.
• Leveraged technical skills in utilizing Merchandising Server for plug-ins configuration, delivery, and upgrade, which included Citrix Receiver and Citrix On-line plugin to client machines.
• Built and cultivated collaborative team work with global engineering sites which effectively accomplished timely and optimal delivery of IT services.
• Successfully pioneered and executed policies for Citrix session reliability and auto client reconnect; consequently generating better user experience during temporary disconnection of user sessions.

Confidential, Boston, MA

Senior Desktop Engineer

Responsibilities:

• Administered Application Compatibility Toolkit (ACT 5.6) in application inventory collection and application compatibility identification by testing and synching catalog with the user community.
• Proficiently created XML manifests for WiseScript executable packages to operate ‘asInvoker’ and ‘requireAdministrator’ in accordance to the privilege and UAC interaction requirements on Windows 7 computers.
• Demonstrated adeptness in administering 32-bit application path auto-redirection on Windows 7 (x64) to Program Files (x86), SysWOW64 folders, and Wow6432Node registry portions.
• Utilized SQL queries and Microsoft Excel macros in retrieving user and application information from Altiris databases and Active Directory for management reporting concerns.