Production Support Resume
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Chicopee, MA
SUMMARY:
- IT professional with 9+ years of experience and proven leadership skills in various domains in almost all aspects of IT - including business analysis, project management, production support, code development, software testing and managing global teams. Subject matter expert in agile principles and software development best practices. Proven expertise in cross-organization stakeholders’ expectation management.
- SDLC processes including agile
- Test Driven development
- IT strategy development
- Business Objects/Data Modelling
- Business Intelligence
- Cognos
- In depth business analysis for end to end automation technical solutions
- Project Management and SME in Agile principles
- Development of technology projects and ensuring effective delivery of global, multi-year, initiatives using business and software development best practices
- Strategic communication across lines of business
- Client and vendor relationship management
- Cross functional team leadership
TECHNICAL SKILLS:
Technology and Tools: .NET C# JavaScript HTML CSS SQL Server Oracle XML Windows Unix NUnit
PROFESSIONAL EXPERIENCE:
Technology Lead
Confidential
Responsibilities:
- Provide subject matter expertise in client’s requirement analysis, in depth user interviews, business process re-engineering, and implementing software development best practices in the agreed upon SDLC for the client.
- Lead the data modelling and program governance committees to ensure strict SLA abidance by development, QA and support teams. Direct management responsibilities for onsite and offshore teams.
Confidential, Chicopee, MA
Responsibilities:
- Conducted stakeholder interviews to gather user stories and managed requirements in JIRA.
- Designed the architecture and cross-product communication channels to scale functional and enhance non-functional requirements resulting in a 50% performance improvement over the legacy applications.
- Member of the vendor evaluation and shortlisting committee to analyze proposed solutions and assist in final SOW creation.
- Developed the project plan - identifying the project milestones, allocating resources, setting timelines, and budgeting and ensured project sign-off from client and end users.
- Transformed the business requirements to functional specifications and created functional specification document capturing detailed design, GUI design, use cases, and process flow.
- Extensively created use cases, use case diagrams, activity diagrams, sequence diagrams, and process workflow diagrams.
- Assisted QA team in building test plans.
- Engaged with vendor, system administrators, network operations, cloud and IT teams to prepare a roadmap for final deployment in the Confidential production environment.
- Assisted vendor and IT in preparing user manuals for end users for in-house post deployment.
Confidential, Chicopee, MA
Technology stack - Java, JavaScript, CSS3, Bootstrap UI, Oracle, IBM MQ, IIS 7
Responsibilities:
- Acted as a primary liaison between end-users, IT teams, System administrators and vendors. Determined project timelines, project goals, tasks and resources and organized daily and weekly touch-points to discuss the open issues.
- Conducted cost benefit analysis of the proposed implementation by analyzing present and future workflow processes.
- Prepared Business Requirements Document (BRD) and documented Functional Specification Document (FSD) capturing the intended system behavior, appearance, and user interactions.
- Extensively created use case and process flow diagrams.
- Created trackers and had regular meetings with business users, development and QA teams in order to ensure timelines were being met.
- Assisted QA team in building test plans.
Confidential, Chicopee, MA
Technology Stack - Microsoft ASP.Net MVC, Oracle, NewsCycle Matrix, HTML, CSS3, JavaScript, OpenRoad Ingres, IIS 7
Responsibilities:
- Conducted GAP analysis by understanding current system and expected changes.
- Designed complex UI modules using CSS3 and JavaScript and lead development effort managing offshore and onshore teams.
- Lead business analysis effort - prepared questionnaires for stakeholders, created scenario analysis based on stakeholder feedback to ensure business process re-engineering.
- Lead the project on agile SDLC best principles as the subject matter expert and scrum master organizing daily standup meets for development, QA and business teams.
- Core member of the data modeling team to design database architecture.
- Prepared use case, class and data flow diagrams to signify the system workflow.
- Extensively created SQL queries for data normalization and for creating reports.
- Analyzed the data required to create reports by using with Online Analytical Processing (OLAP) tools like Crystal Reports and Cognos.
- Assisted the QA team to develop the test plan and test cases to perform functionality testing, usability testing, regression testing and user acceptance testing (UAT).
Confidential, New Jersey
Responsibilities:
- Developed core modules in C# .Net, ADO.Net, XML, Exchange Web Services, ASP.Net, Microsoft SQL Server, HTML, CSS, JavaScript, and JQuery.
- Adopted test driven development process to ensure software quality.
- Wrote NUnit test cases for all functional requirements.
- Used Microsoft Team Foundation Server for release and configuration management.
- Followed Agile methodology throughout the Software Development Lifecycle to build the applications.
- Directly led the IT team and prepared project milestones and entire project plan engaging with onsite IT consultant and project manager.
- Assisted the QA team to develop test plan and test cases to perform functional, system and integration testing and tracked the resulting defects.
- Developed the Requirements Traceability Matrix (RTM) to match requirements to test cases in order to meet expected results on time and ensure forward - backward compatibility.