SUMMARY

• 12+ years of hands - on experience in systems analysis, design, development and implementation of SOA, N-Tiered, SaaS, and distributed applications.
• Expert in leading and managing team and building highly scalable, available, and high performance real time enterprise software solutions.
• SaaS application administration & configuration guru, who thrives on providing support and crafting solutions through many different channels of communication - including: email, phone, chat and traditional tickets
• Expert level skills with OOAD, OOP languages and design patterns along debugging techniques and new technologies like Angulerjs, AJAX, OData, JSON and MVC design pattern
• Extensive experience in translating customer requirements into user friendly application solutions that translates into higher customer satisfaction.
• Proven track record of leading and performing well under pressure. Great ability to multi-task, meeting deadlines with accountability and ownership.
• Expert in analyzing source code, performance tuning, debugging, and producing higher quality products.

TECHNICAL SKILLS

Languages: C#.Net, VB.Net, Java, C/C++

Databases: MS-SQL Server, Oracle 10g, MySQL, MS Access

Reporting Tool: SQL Reporting Service 2005/2008

Operating Systems: Windows 2000/2003/2008/ XP, Unix/Linux

Web Servers: IIS, Apache

Web Technologies: HTML, CSS, XML, XSLT, AJAX, ASP, WCF, JSP, ASP.Net, DHTML, XSD, JavaScript

CRM: MS CRM 3.0/4.0/2011/2013, Salesforce, Kana Enterprise

Technologies: ActiveX, COM, DCOM, Sockets and FTP.

Others: ODBC, ADO, ADO.Net, MS Office, VSTO 3.0 SQL, PL/SQL, UML, MSBuild, HL7, Mirth, XPath, FetchXML

PROFESSIONAL EXPERIENCE

Associate Specialist

Confidential, Nashville, TN

Responsibilities:

• Lead the team and provide SaaS Application support and enhancement requests ranging from simple fixes and configuration work to complex troubleshooting including integrations plugins and workflow
• Build configuration solutions on SaaS applications and coordinate with the Business Customers for acceptance testing
• Channelize the process for all financial activities like Payment, Refund and reinstate activities with SEPA compliance.
• Migrate the Moose CRM 4.0 to CRM 2011along with new customization and configuration in Dynamics CRM 2011 by applying scrum in Agile SDLC methodology
• Improve the performance of application by 300% by applying Dynamics CRM out of the box feature
• Serve as technical operations resource whereby execute production code migrations for Dynamics CRM and other Finance Legacy systems after Quality Assurance testing
• Mentor developer team of 10 + engineers on onshore offshore model to achieve the target within given timeline.

Lead Consultant

Confidential

Responsibilities:

• Successfully managed the team and implemented all new customization & configuration of MS Dynamic CRM 2011.
• Integrated legacy system with Dynamics CRM 2011 by writing services, plugins and custom workflows.
• Maintained and enhanced visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience.
• Involved in integration of TPA with SaaS applications including the Dynamics CRM.
• Analyze business requirements perform the Fit-Gap analysis on top of that prepare the FRD and FDD
• Planning the deliverables and user stories by closely working with Product Management to determine release scope and to ensure that features meet requirements
• Direct development team efforts to achieve team and product development goals, objectives and milestones for each scrum in Agile SDLC environment

Senior project leader

Responsibilities:

• Built configuration solutions on SaaS applications and coordinate with the Business Customers for acceptance testing
• Successfully implemented with all new customization and configuration of MS Dynamic CRM 2011 within the first two months of employment.
• Engaged with business stakeholders to gather/analyze requirements, performed Fit-Gap analysis and map them to solutions that leverage Dynamics CRM functionality
• Managed multi-channel contact stream updates based on overarching CRM strategy
• Created Functional Requirements Specification and System Design Specification
• Reviewed technical feasibility and work with team to develop timelines for product development

Programmer Analyst

Confidential, Charleston, WV

Responsibilities:

• Successfully implemented with all new customization and configuration of MS Dynamic CRM 4.0 within the first two months of employment.
• Reduced the document generation time by 50% by building one click action to preform document generation and interfaced it with OnBase
• Document management system from web application using asp.net and C#, which is access from the MS Dynamic CRM 4.0.
• Eliminated the pain of manual database import by successfully linking DB2 database to the MS CRM environment and synchronizing it with a seamless workflow layer using BizTalk.
• Maximized the use of MS CRM 4.0 by combining all required web application (ASP.Net, C#) interfaces and providing web service (C#) interface to the other applications for a seamless integration.
• Increased mailroom work efficiency by automating the mail generation system.

Programmer Analyst

Confidential, Cheshire, CT

Responsibilities:

• Within first 2 months of the project, migrated system data from CRM 3.0 to 4.0 using Scribe with all new customization and configuration.
• Minimized the software maintenance cost by implementing an on-demand application that interfaced with SAP and CRM using Asp.net, AJAX, C# and CRM SDK 4.0.
• Improved overall business process flow by more than 100% in different geographical locations by introducing new and effective architecture.
• Designed and developed Key performance Indicator (KPI) and Dashboard for RAM and CM to keep track of their achievements and keep eye on their case status.
• Increased system performance by 300% by developing scheduler application using C#.Net, CRMSDK
• Windows service for sending reports to the Regional Area Manager (RAM) and Case Managers as an email by collecting data from MS CRM 4.0.

Confidential, Beaverton, OR

Responsibilities:

• Successfully designed the new architecture that minimized the response time of the SQL server by performance tuning.
• Delivered 40+ rich interactive web pages developed using JavaScript, FetchXml, dashboard and KPIs.
• Increased the accessibility of data for on-the-move employees using mobile devices by customizing and configuring MS CRM 4.0 for Extended Sales Force (ESF) system users using MS Outlook client.
• Developed multi-dimensional BI Reports (parameterize and nested reports) with optimized store procedure for generation of Key Performance Indicator, Dashboard.
• Used Aspose tool for downloading reports in different format like PDF, PowerPoint and others.

Senior Software Engineer (.Net)

Confidential, IL

Responsibilities:

• Successfully implemented MS CRM 3.0 with all customization and configuration in first three months after getting all business requirements from the Business Analyst.
• Significantly reduced the approval and quote generation time by applying mobile PDA enabled feature that interfaced with MS CRM server, to site inspector.
• Managed team of four engineers for generating the proposal contract document in MS word 2007 via bookmark with CRM database using C# and XML Web service of DCT CRM.

Sr. Software Engineer

Confidential, CA

Responsibilities:

• Eliminated the pain of manual database import by successfully developing Vero-value services and synchronizing it with a seamless workflow layer in the existing application environment.
• Delivered highly interactive and user friendly GUI to the Veroselect-2 platform using C#, XML, XSLT, CSS, DHTML and JavaScript.
• Maximized the software use and minimized the maintenance cost by designing and implementing SaaS application which has multiple agent like vendors, Banks and realtors and storing their records in their respective database under their profile

Software Engineer

Confidential

Responsibilities:

• As a core team member I developed an intranet-based system, enabling users to manage visitors visiting the office.
• From the reception, visitor can get their pass generated by the VMS.
• Three main modules were involved in this system, Appointments module, Pass Creation - checkout module and Admin module.

Software Engineer

Confidential

Responsibilities:

• Executed various projects (In-house and consulting) for the company, fulfilling company’s and client’s business requirements.
• Performed design, analysis and implementation of the several systems.
• Was Involved in database design and writing SQL scripts for table creation and data population

Software Programmer

Confidential

Responsibilities:

• I joined this company as a software programmer and I was involved in ERP project, which was mainly comprehensive Educational Information Management System.
• I gained valuable skills through these roles including Object Oriented analysis and design, multi-tiered architecture designs and a variety of common languages