Technical Support Analyst Resume Weehawken, NJ - Hire IT People

SUMMARY:

Skilled Finance professional with 10+ years of experience in a Payroll environment. Seeking an opportunity within an organization that will provide a platform for which I can use my diverse skills and abilities to enhance the operational process of the company with potential for career advancement.
Conflict Resolution Specialist
Full Cycle Payroll Procedure
Extensive Software Knowledge
Multi State Processor
Task & Time Manager
Proven 94% Accuracy
Benefits Administrator
HRIS & HRMS Savvy
Exemplary Customer/Client Support
Strong Analytical Skills

TECHNICAL SKILLS:

Computer Skills: Proficient in Microsoft Office Suite in a Windows environment including: Word, Excel, Access, PowerPoint, Publisher, Outlook, Lotus 1 - 2-3 and Notes, Netscape Navigator, GroupWise 5.0, Confidential PC/PW for Windows, Confidential EV4/5, Report Smith, QuickBooks Pro, Pay Expert, HR Perspective, Confidential Run Payroll for Accountants, Confidential Enterprise, Timberline, Lawson, E-Time, Kronos Workforce, Confidential PayForce, PeopleSoft 8.0, Ceridian, Dayforce, PayChex and CostPoint.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Analyst

Responsibilities:

Maintained optimal customer interactions tracked by CSAT surveys with a 97% satisfaction

Confidential, Weehawken, NJ

Payroll Coordinator/HR Delivery Service (consultant)

Responsibilities:

Maximized client satisfaction through demonstrating competence and expertise, dealing with issues quickly and efficiently and resolving their queries immediately without escalation

Confidential, New York, NY

HR/Payroll Coordinator (consultant)

Responsibilities:

Implemented new employee recognition s program, resulting in increased employee participation by 8%.

Confidential, Newark, NJ

Payroll/Benefits Administrator (consultant)

Responsibilities:

Documented departmental policies and produces, roles and responsibilities to main stream and provide transparency within all departments.

Confidential, Newark, NJ

Payroll Administrator (direct consultant)

Responsibilities:

Analyzed organizations payroll structure and designed processes for effective processing; including reporting, time clock interfaces, and accounting systems. Executed the successful transition of 900+ employees onto the platform.
Four time recipient of the Employee of the Month .

Confidential, Alpharetta, GA

CPA Implementation Specialist (short term contract)

Responsibilities:

Partnered with District Managers to reestablish positive relationships through weekly implementation surveys.

Confidential, New York, NY

Union Benefits Administrator (Consultant)

Responsibilities:

Collaborated with IT to create an online tool that maintains ALL collective bargaining agreements for quick referencing to be managed by senior level management.

Confidential, Secaucus, NJ

Senior Payroll Administrator

Responsibilities:

Identified and resolved internal customer base inefficiencies at the point of initial contact, which greatly increased satisfaction feedback.
Two-time recipient of the Superior Customer Service .

We provide IT Staff Augmentation Services!

Technical Support Analyst Resume

Weehawken, NJ

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