Crm Consultant Resume
Houston, TX
SUMMARY
- Microsoft Certified with 12 years and 6 Months experience of analysis, architecture, design, development, and testing of web and windows based applications developed using Microsoft Technologies.
- Experience in creation of MS Dynamics CRM plug - in /Workflows, custom application, CRM web API, CRM customization, SSRS Reports, CRM SDK and Migrations.
- Experience inCRMForms, Entity Customizations and configuration, Form scripting using JavaScript, Registering, Deploying and debugging plug-ins, plug-in development, Custom web pages using IFRAMES and Fetch XML, RESTFUL (Representation state transfer) Web Services.
- Excellent experience CRM Migrations using Scribe Work bench and console.
- Worked on ETL methodologies for supporting data extraction, transformations and loading processing, in a corporate-wide-ETL Solution using scribe.
- Experience of leading Daily agile/scrum meetings, providing technical direction and decision process for all aspects of application development.
- Strong understanding of .Net Framework, Base class libraries, CLR, Garbage collection and Object oriented architecture. Developed and deployed enterprise applications on Microsoft .NET Framework 4.5/4.0/3.5/2.0 using VB.NET, C#.NET, MVC, ASP.NET, Web Services, WCF (Windows Communication Foundation), OOPS, LINQ, ADO.NET, Multithreading.
- Worked with .NET Server controls, Web User Controls, Data Grid control, Form Validation Controls and created custom controls.
- Experience with ASP.NET 2.0/3.0/3.5/4.0/4.5 Web Parts, Navigation Control and Master Pages.
- Working Knowledge of .NET design patterns, MS Enterprise Library and best practices.
- Worked extensively on AJAX, JSON, JQuery, JavaScript, XML, and CSS (Cascading Style Sheets).
- Experience in database development, for creating complex database queries, writing SQL data objects Like User Defined Functions, Constraints, Indexes, Views, Stored Procedures, Cursors and Cluster/Non-Cluster Indexes and joins statements for application.
- Integrated Data on SQL Server in Web Application and Windows Forms Application with Microsoft C# by Using ADO.NET, XML and Data-Bound Controls and object oriented programming concepts.
- Experience in full software development life cycles (SDLC).
- Sound knowledge in design, development and deployment of n-tier architecture.
- Experience in using Version control tools such as Visual Source Safe, Source of Site and Team Foundation Server.
- Experience in Admin Track, Confidential Compare, SQL Delta and Citrix.
- Experience in Developing and maintaining the SDL Tridion 2009 sp1 CMS Sites. Strong understanding of SDL Tridion CMS Architecture and administration of various versions i.e. 2009, 2011, 2013.
- Strong experience in designing of Service Oriented (SOA) and distributed architecture.
- Strong understanding of asp.net membership provider, login controls, authentication and authorization.
TECHNICAL SKILLS
CRM: MS CRM Dynamics Online
.Net Technologies: Visual Studio .NET Framework,C#.NET, VB.NET, ADO.NET, ASP.NET MVC 5.0, WCF, Web and Windows Services.
Web Technologies: Entity Framework, LINQ, PLINQO, XML, HTML, SOAP, WSDL, UDDI, CSS, JSON, JavaScript, AJAX
ETL: Scribe 7.x, SSIS (SQL Server Integration Services), BizTalk
CMS: SDL Tridion 2009, Exact Target, SharePoint Online/on premise 2013
Ticketing Tools: TOPDESK, JIRA, Service now.
Databases: MS-SQL Server, MS Access 97/2000, PL/SQL, Oracle 10g
Other tools: Admin Track, On Time (OT) tools, Confidential Comparer, SQL Delta, Citrix, Telerik Control, Visio
Reporting tools: SSRS(SQL Server Reporting Services),Crystal Reports
Web Servers: IIS 5.0/6.0/7.0/8.0
Versioning: Visual SourceSafe(VSS),Subversion(SVN), Team Foundation Server (TFS), Source of Site (SOS)
Operating Systems: Windows Win7/Vista/XP/NT/Server 2000/2003/2008 , Widows 10, Window Server 2012
PROFESSIONAL EXPERIENCE
Confidential
CRM Consultant
Responsibilities:
- Support MS Dynamics CRM 2016 online application.
- Monitor and Support .Net service designed to process records from SAP system to CRM online2016.
- Effectively facilitated regular project meetings and follows up with team members as required to focus on business and operations issues or technical issues.
- Written Technical design document to capture functional requirement.
- Design reports using SSRS and integrate with CRM
- Written custom plug-in, Work flow code and Custom application using CRM Web service and APIs to support migration process.
- Install, deploy and troubleshoot issues relating to various Dot Net/ Oracle Applications, Job Agents and Services.
- Create project plans for new application deployment as well as major upgrades/enhancements.
- Communicate with Application users on daily basis to understand the problem and provide feasible solution.
- Write specifications for business requirements and design IT systems and components that meet these requirements, ensuring quality, efficiency, compatibility with existing IT systems and networks, and compliance with the relevant regulations.
- Test components and systems to see how they integrate with existing systems and applications, and transfer application data and knowledge to the Application user to improve and facilitate service support.
Environment: Microsoft Dynamics CRM Online, SQL Server 2012, T-SQL Queries, SSIS, MS CRM dynamics SDK 2013/2015, Visual studio 2013, Windows Services, CRM 4.0, SharePoint online, C#.NET, Team Foundation Server (TFS), SSRS.
Confidential - Houston, TX
Senior Developer
Responsibilities:
- Design, Analysis, business requirement, coding, database handling and execution.
- Migrated data from multiple legacy systems using data modeling in normalized structured.
- Setting up targeted CRM environment by implementing business processes and customized entities.
- Implemented transformation steps and mapping of source and target system using Scribe work bench.
- Created windows service to extract email body using Exchange services in appropriate format.
- Extracting Source data using T-SQL Queries or Scribe DTS package in normalized format.
- Written custom functions and stored procedures to support data transformation.
- Integrate DTS Package using Scribe console and define schedule to run the integration process.
- Written custom plug-in, Work flow code and Custom application using CRM Web service and APIs to support migration process.
- Effectively facilitated regular project meetings and follows up with team members as required to focus on business and operations issues or technical issues.
- Validate migrated data by performing sanity check.
- Executed unit and test cases of developed modules.
- Involved in post migration UAT and fixed the UAT issues.
- Managed source code and manage document using Team Foundation Server.
- Written Technical design document to capture functional requirement.
- Developed RESTFUL Web Services to communicate with other modules.
Environment: Microsoft Dynamics CRM Online, Scribe Workbench, Scribe console, SQL Server 2012, T-SQL Queries, SSIS, MS CRM dynamics SDK 2013/2015, Visual studio 2013, Windows Services, CRM 4.0, BizTalk and 2011 On premise, SharePoint online, C#.NET, Team Foundation Server (TFS), Lotus notes, XML, JavaScript, JQuery, Angular JS, Exchange server.
Confidential
Senior Developer
Responsibilities:
- Worked on Training module which allows user to create training session and add Account (Company information) and Contacts to that training session that sync with CRM system.
- Wrote .Net web services that act as bridge between MS dynamics CRM online and CPRO application.
- Developed WCF Service to send acknowledgement to training participants using MSMQ services.
- Extensively used MVC.NET 5.0, C#, SQL Server 2012, SSIS packages, Entity Framework, JSON, JQuery, Team foundation server and CSS.
- Used LINQ for different kind of search functionality and Generating Reports for specifics selected certification information.
- Implemented the Caching technique to improve the server response for user requests.
- Responsible for creating custom controls by creating derived classes’ e.g. Web Grid, Dropdown list, Textbox.
- Developed user base authentication using .Net membership provider.
- Used the ASP.Net security features like Forms Authentication using SQL Server 2012.
- Implemented client side validation using java script for all UI pages in training session modules.
- Maintain all the trackers and quality documents of CPRO application
- Developed RESTFUL Web Services to communicate with other modules.
Environment: MVC.NET, C#.NET, Entity Framework, Microsoft Dynamics CRM, WCF, SQL Server 2012, Team Foundation Server (TFS), XML, Windows 7, IIS 7.0, JQuery, JavaScript, CSS, LINQ, Angular JS, Membership provider, Forms Based Authentication, SSIS.
Confidential
Senior Developer
Responsibilities:
- Developed C#.NET code to create folders in SharePoint online document Library and move the attachments files to respective folders.
- Code Implemented to add SharePoint document location record in CRM and build association between CRM record and respective SharePoint document location.
- Download required data from CRM to SQL Server table using Scribe DTS package to execution clean up job.
- Monitor CRM Online storage and perform storage cleanup job on demand.
- Wrote extensively database design schema, store procedures and custom functions to generate reports using SQL Server 2012.
- Created Design document, Technical specification document, UNIT Test Cases and Help document.
- Developed CRM storage cleanup application using windows forms with business logic.
- Involved in debugging and troubleshooting User interface screens.
Environment: .NET framework 4.0 with Windows forms, Scribe DTS (Data Transformation Services), SQL Server 2012, SSIS, SSRS, Package Microsoft Dynamics CRM, MS CRM Dynamics SDK 2015, SharePoint online, C#.NET, Team Foundation Server (TFS), XML.
Confidential
Technical Lead/Senior developer
Responsibilities:
- Lead and mentored a team of five people for Confidential Europe maintenance and Support project.
- Reviews the deployment packages provided by development vendor of RICO prepare execution plan and assign related different tasks to team members.
- Actively participated in environment upgrade activity by configuring CMS and Content delivery environment
- Developed SDL Tridion Page template, Component template and Template building blocks.
- Verifying the changes before deploy on live and perform quality checks before actual deployment.
- Analyzed the incident raised by Client and assign to resource as per their skill set.
- Monitor different maintenance jobs and maintenance activities like Search synchronizer, log backup, content purging etc.
- Written WCF Service to update Dynamics CRM on submission of Contact us form from corporate website.
- Involved in project related documentation of flows using Visio.
- Involved in SDL Tridion version up-gradation POC from 2009 sp-1 to 2013.
- Interacting with the key stake holders of the business to understand and document regarding change implemented in deployment phase by conducting the status meeting with client.
- Analyzing complex issues, providing the best solution to the team and client.
- Actively involved in development of internal applications (360 and Health monitor) which is implemented to reduce time of project related reporting and automation of different jobs.
- Involved in writing Packages, Stored Procedures in SQL Server and developed repository to connect the Database to verify the data.
- Extensively used Fiddler tool to monitor website performance.
Environment: SDL Tridion 2009, SDL Tridion templates, Template Building block, Dream viewer, Outbound email, MS Dynamics 2011, ASP.NET, C#, Google Mini, web services .Net framework 3.5, XML, WCF, MVC, Software Version control (SVC)
Confidential -Houston, TX
Responsibilities:
- Design three-layer architecture for authentication module, which is used in all the integrated applications and pages in new Web Content management system i.e. SDL Tridion 2009 SP-1.
- Database design and writing complex stored procedures and functions which are used in all modules of project.
- Designed authentication module and many different calculator pages and integrated those in SDL Tridion.
- Integrate Exact Target application in CMS project and implement bulk email functionality.
- Interacting with the key stake holders of the project to understand and document the requirements of the application by conducting the status meeting with client.
- Involved in deployment of changes in different environment and maintain the quality checks.
- Extensive work withTridionEvent System, TBBs and Workflow to meet complex business requirements.
- Used Microsoft Application Blocks using 3-tier architecture.
Environment: SDL Tridion 2009, ASP.NET, C#, GSA (Google Search Analyses), Exact Target, SDL Tridion templates, Template Building block, Dream viewer, Java Script, JQuery, HTML, Asp.net 3.5(C#), SQL Server 2008, TFS (Team Foundation Server), XML, XSLT
Confidential - Oakland, CA
Senior developer
Responsibilities:
- Secure web project was to understand the existing code written in classic ASP website, prepare execution plan and implement the code in ASP.Net 3.5 with additional functionalities.
- Responsible for creating custom controls by creating derived classes’ e.g. Dropdown list, Textbox.
- Involved in generating Web UIusing ASP.NET Web controls, HTML, External CSS, Ajax, HTML, XML and JavaScript.
- Involved in writing windows services to trigger automatically to EDI System to process inbound/outbound files on mapping.
- Designed SQL Database Schema, written complex stored procedures and functions according to technical specifications.
- Managed source code using Team Foundation Server and posting the requirement documents in TFS.
- Involved in gathering requirement based on design documents and prepared LLD/HLD documents
- Extensively used Microsoft application blocks to implement data access functionality.
- Search claim records and generate 837base XML file for (BizTalk) Outagamie application insurance company.
Environment: ASP.NET, VB.Net, XML, XSLT, Extended controls, Web Services, Microsoft Application blocks, Java Script, JQuery, AJAX,CSS,HTML,.NET framework 3.5 .Net C#, SQL Server 2008, TFS (Team Foundation Server), Classic ASP, Confidential compare, BizTalk.
Confidential
Software Developer
Responsibilities:
- Bond valuar is Confidential product to to valuate security bond value using valuation matrix, my responsibility was implement licensing module, parse excel files of matrix data and implement bond valuation logic in Visual Basic 6.0.
- Implemented the licensing algorithm for Bond Valuer product.
- Involved in designing user interface and writing code to implement business logic using Visual Basic 6.0.
- Created deployment packed by including application executable file along with all the dependent items.
Environment: CSV, Microsoft Excel, Microsoft Visual Basic 6.0 (VB 6.0), Visual Source Safe (VSS), SQL Server 2005.
Confidential
Software Developer
Responsibilities:
- Extensively involved in complete SDLC like Requirement gathering, analysis, designing, development and application support.
- Project had to maintain IIFL customer data and execute IIFL business. I was responsible to work on all the modules of applications using .Net Framework (VB.NET 2.0, ASP.NET 2.0, and ADO.NET).
- Used core server controls such as Dropdown List, Checkbox List, and other advanced controls such as Calendar.
- Interacted with functional team to finalize the requirement.
- Extensively used the ASP.Net security features like Forms Authentication using SQL Server 2005.
- Involved in code maintenance, operations with Visual Source Safe versioning control (VSS).
Environment: ASP.NET, VB.NET, ADO.NET, SQL Server, Windows XP, JavaScript, CSS, .NET framework 2.0 with Windows forms.