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Senior Support Analyst Resume

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SUMMARY

  • Having 10+ years of assorted expertise in Web Portals and Web APIDesign, Development, Integration, Implementation and Testing of applications in Client/Server, N - tier Architecture based on Microsoft .NET technologies with SQL Server and Oracle Database systems.
  • Technical expertise in developing applications using .Net Framework 3.5/3.0/2.0/1.1 , ASP. Net, MVC 2/3, ADO. Net, C#.Net, IIS, Win Forms, Web Services, WCF, XML, MS Team Foundation Server.
  • Expertise development experience of writing complex queries and stored procedures, data modeling,implementing tables, views, stored procedures, functions, and triggers usingOracle 8i, 10g & 11g and SQL Server 2005/2008,
  • Very well acquainted with the concepts like inheritance, polymorphism, abstraction and encapsulation, have used them wherever Object Oriented Programming System (OOPS) is needed.
  • Experienced in creating rich user interface on the web using HTML 5.0, XAML, DHTML, Master Pages, CSS, Ajax, JavaScript and JQuery.
  • Expertise in building Web Services using WSDL, UDDI, SOAP and consuming/publishing web services.
  • Developed Data Access Layer (DAL), Business Logic layer (BLL)and also in implementation of Business Processes.
  • Extensive experience in optimizing of Queries using TOAD and SQL Query Analyzer.
  • Worked as Technical lead in Agile methodology.
  • Proven experience in requirement gathering, analyzing, designing and developing the applications and required documents as well.
  • Participated in Design analysis, Development, Implementation, Integration, and Quality control testing of applications.
  • Prepared Technical design document, Use cases, Test cases and User manuals for various projects and good at Bug fixing, Code reviews, and Unit & System testing with SDLC and Agile methodologies.
  • Expertise in third party application supporting tools like ComponentArt, Telerik&Infragistics.
  • Experienced in schedule planning, execution, fixing software bugs, reporting and verifying bug fixes.
  • Familiar with setting up and configuring development, test and UAT environments. Ability to work under pressure in fast-paced, time-sensitive environments.
  • Experienced in diagnosing and resolving support issues quickly and effectively in critical situations.
  • Worked independently and with multiple teams of various sizes as Team lead.
  • Ability to communicate business requirements, goals, and directives to the technical team and serving as client interface for managing user expectations and achieving client satisfaction. Provide services to clients in the past through thoughtful experience, productive coding/testing habits and good communication skills.

TECHNICAL SKILLS

Microsoft Technologies: ASP. Net, C#. Net, VB.Net, ADO. Net, Web Services, XML, VB 6.0, ASP

Database Systems: Oracle 8i, 10g, 11g and SQL Server 2000/2005/2008 R2

Frameworks: .Net Framework 1.1, 2.0, 3.0,3.5, MVC 2,3 and WCF

Products: WEB API, WEB Portals & E-commerce applications

Languages: C, C++, C# and VB

UI Technologies: HTML, CSS, XAML, JQuery UI, JavaScript, Json and Ajax

Webservers: IIS 6.0, 7.0

Business Area / Domains: Healthcare, ERP and Supply chain, E-commerce

Design Patterns: MVC, 3-tier and N-tier architecture applications.

Tools: Visual Studio 2003, 2005, 2008, 2010 TOAD, TFS 2010,2012, Visual SourceSafe, HP, Service center, QTS, PDOCS, IBM CM Synergy and IBM Change synergy, Telerik, Infragistics, Component ART, Photoshop CS2, SQL Navigator and Rally.al Qualifications Master of Computer Applications

PROFESSIONAL EXPERIENCE

Confidential

Senior Support Analyst

Responsibilities:

  • Developed new ASP.NET screens using Telerik rad controls, AJAX & JQuery.
  • Captured requirement for Colombia, Argentina and Ecuador localization project from Business users.
  • Developed C# modules for various layers of Confidential application.
  • Writing PL SQL packages for the requirements andwriting PL SQL Scripts.
  • Working as a Work flow administrator on Oracle e-business suit.
  • Working on issues in both Oracle e-business suit and Confidential data base for interaction issues, interface system is biztalk server.
  • Developed concurrent programs in Oracle e-business suit.
  • Interact with management, business users, Super users and AP users on process, issues and status reviews and requirement gathering.
  • Performed unit and integration testing for new modules of Confidential application.
  • Handling the deployments to Test and QAand Production environments.

Environment: ASP .Net 3.5, C#, Oracle 11g, Toad, JQuery, BizTalk 2006 R2, TFS 2012, IIS 6, Agile methodology.

Confidential

Development Analyst

Responsibilities:

  • Developing Web API for jewelers Mutual Insurance customers to pay insurance Bill payments Online.
  • Involved requirement gathering with Business and business analyst.
  • Working as a development analyst in Pay Online Web application to develop Controls, modules, views and Mappers for the application using MVC4.
  • Writing PL SQL packages based on the requirement.
  • Working with Guidewire development team for web service integration for billing module.
  • Interact with management team on process and status reviews.
  • Handling the deployments to Test and Stage environments.
  • Working on unit testing and defect fixing.
  • Following agile process for development.

Environment: ASP .Net MVC3.0, C#, Oracle 11g, JQuery, CSS, XML, TFS 2010, Java script, HTML5, IIS 6, Agile methodology.

Confidential

Development Lead

Responsibilities:

  • Worked on development and maintenance of web portal Intranet based applications of Confidential Global service.
  • Interacting with application admin users for day to day and weekly activities and Scrum meetings.
  • Involved in requirement gathering, Design, Development, Unit testing, and Integration testing.
  • Developing new screens based on client requirement for the application using .Net framework 4.0, 3.5 with Object Oriented Principles (OOP) in MVC.
  • Developing Application layer using ASP. Net, Server controls, HTML Controls and Validation controls.
  • Writing PL-SQL Stored Procedures using TOAD with Oracle 10g for the applications.
  • Using Microsoft Team Foundation Server for the purpose of version Control and source code maintenance needs.
  • Designed Graphical User Interface (GUI) for various web pages using, HTML, CSS, JavaScript, JQuery and AJAX interactions.
  • Created Inbound and outbound WCF services / Web Services have been created to integrate with Email client and support applications using C#.Net.
  • Working as an Onsite Coordinator and Leading a team of 6 team members.
  • Maintain and manage existing source bases, Review and improvise code performance.
  • Gathering requirements with architects and business analysts to determine functionalities.
  • Maintaining development and UAT servers and Data base schemas as well.
  • Involve in user acceptance testing cycles with application users.
  • Represents the team progress in weekly and monthly status meetings.
  • Automated couple of manual process to reduce the manual work load.

Environment: .Net framework 4.0, 3.5, C#, ASP .Net, WCF, Telerik, MVC, WCF, VS 2005, VS 2008, VS 2010, TOAD, JQuery, CSS, XML, TFS 2010, Java script, HTML5, ORACLE 10g, VB 6.0, ASP 3.0, IIS 6, SDLC.

Confidential

Lead Developer

Responsibilities:

  • Developing new screens based on client requirement for the Web Portal application using .Net framework, 2.0 and 3.5 with Object Oriented Principles (OOP).
  • Writing UIT, UAT, CR, FS, TS and UM documents.
  • Unit testing and delivery of application. Develop and maintain the applications by utilizing VB.NET and VB 6.0, MS SQL Server 2005, Oracle 9i, 10g.
  • Responsible for the creation of the user defined applications, database classes, procedures and user controls.
  • Responsible for the reports with the help of crystal report and presentations.
  • Leading team members efficiently towards focused result oriented solution.
  • Design, develop, code and test the work products assigned based on requirement analysis and design within the stipulated time.
  • Designed Graphical User Interface (GUI) for various web pages using, HTML, CSS, JavaScript, JQuery and AJAX interactions.
  • Enhancing the Quality of the project
  • Create design documents may include creation of Proof of Concepts and prototypes.

Environment: .Net framework 3.5, 2.0, C#, ADO.Net, VB.NET, ASP .Net, SQL Server 2008, Oracle10g, CSS, HTML 5, VB 6.0, ASP 3.0, IIS 6, TFS2010, Java script, XML, PDF, JQuery, MS access.

Confidential

Sr. Developer

Responsibilities:

  • Developing new requirements to the GSC-Web Web UI application.
  • Providing support for tickets using HP Service center.
  • Worked as a transition lead.
  • Worked on Development server setup. Involved in SDLC for Designing, Developing and Testing of the System.
  • Gathered user requirements by interacting with users and prepared Software Requirements Specification (SRS) and other supporting documents.
  • Developed new screens based on client requirement for the application using .Net framework, 2.0 with Object Oriented Principles (OOP).
  • Designed User controls using ASP.NET (C#), after interacting with users for requirements.
  • Developed web pages using, HTML 5, CSS, Java Script, JQuery and AJAX interactions.
  • Implemented Data access layer (DAL) using ADO.NETwith oracle 10g to connect and retrieve and manipulate database information.
  • Enhancing the Quality of the project with performance tuning of stored procedures and functions.

Environment: .Net framework 2.0, VB.NET, ASP .Net, Oracle10g, Web Services, VB 6.0, ASP 3.0, IIS 6, Infragistics, Component Art, TOAD, SQL Navigator

Confidential

Software Developer

Responsibilities:

  • Worked in development for new modules to the Web API of LORENZO.
  • Understanding the Requirement from Functional specification documents & Design specifications.
  • Developing new care activities based on requirement which is shared by Business analyst.
  • Developed new screens based on client requirement for the application using .Net framework, 2.0 with Object Oriented Principles (OOP).
  • Modifying the existing functionalities and working on issue fixing.
  • Object integration with front end and wrote required procedures in SQL server 2005.
  • Developed web pages using, HTML, CSS, Java Script.
  • Worked on Performance Engineering Team to optimize the performance of Screens and Stored procedures.
  • Worked as a team member.

Environment: .Net framework 2.0, VB .NET,ASP .Net, SQL 2005, Web Services, IBM Rational, Visio, IIS 6 IBM-CM Synergy, IBM-Change Synergy, Doors,.

Confidential

Software Developer

Responsibilities:

  • Involved in development of the Web application VALGEN-ES.
  • Worked on Data access layer using .Net framework, 2.0 with Object Oriented Principles (OOP).
  • Understanding the Requirement from Functional specification documents & Design specifications.
  • Designed User controls using ASP.NET (VB .Net), for requirements.
  • Developed PL-SQL Stored procedures and triggers in SQL Server 2005 based on needs.
  • Involved in Peer level testing and unit testing of the application.
  • Implemented SMS service to the application.

Environment: .Net framework 2.0, Vb.NET, ASP .Net, SQL 2005, Visio, IIS, Photoshop cs2, PDF, Java script, VSS 6.

Confidential

Software Developer

Responsibilities:

  • Involved in development and Unit Testing of the Application layers like UI, Business logic using .Net framework, 1.1
  • Modifying the existing functionalities and worked on development.
  • Involved in writing the SQL queries with SQL Server 2005 for the application.
  • Involved in image creation for the application using Photoshop.
  • Worked as a team member

Environment: .Net framework 1.1, Vb.NET, ASP .Net, SQL 2005, IIS, Ajax, Java script, Photoshop, FTP access.

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