TECHNICAL SKILLS:

Languages/technologies/frameworks: C# 3.5/4, ASP.net 2.0/3.5, MVC 5, EF6 JavaScript and jQuery Angular.js and Node.js CSS 2/3, HTML 4/5 WCF, WebAPI RESTful/SOAP services SQL Server, T - SQL Facebook Graph/FBML and Twitter APIs Joomla, Wordpress, Umbraco XML, XSLT LINQ, Entity Framework Java, JSP, Oracle PL/SQL, Android

Applications/software: Visual Studio 2008/2010/2012, Team Foundation (TFS) Web Trends, Google Analytics, Adobe Omniture Site Catalyst Adobe CS4 Photoshop, Illustrator, Dreamweaver, Flash, Acrobat Pro MS Excel, Word, PowerPoint, Access Eclipse, NetBeans, Titanium Studio/Appcelerator General IIS 7 administration

PROFESSIONAL EXPERIENCE:

Confidential

Manager - IT, Systems Support/e-commerce

• Managed team that supports and develops guest facing websites, WebSphere Commerce, and legacy applications. Application languages range from DB2, AngularJS, and .NET.
• Contributed to strategic planning, participated in Agile ceremonies, ensured PCI and PPI compliance and performed remediation.
• Developed the Events and Entertainment application, GIG, that reduced manual paper process and labor that exceeded approximately 400 hrs month.
• On project team that helped develop the Universal Studios Hollywood online web store, EZRez.
• UniversalOrlando.com and company web stores - Maintained and supported new and existing applications primarily related to e-commerce web stores. This included making code enhancements, performing bug fixes, ensuring PCI compliance, and trouble-shooting server and network issues. It also involved working with third-party web services and other internal applications used by Universal employees.
• IT operations support - Provided on-call support, IIS administration, and general trouble-shooting of website issues using MS App Dynamics, Akamai, and F5 load balancer.

Confidential

Sr..NET Developer

• Confidential, Public Facing Website Support - Integral team member that designed and supported company's websites including re-design and creating enhancements. This also entailed establishing of custom Omniture tracking, initiating various SEO techniques, and integrating both internal and third-party web services. Technologies: C#, ASP.NET, JavaScript/jQuery, Flash/ActionScript, Bootstrap, WCF, ASMX, ASHX handlers.
• Sea World, E-commerce team - Performed various bug fixes and feature enhancements to existing n-tier applications including new components, adding functionality, documentation, refactoring, and automated builds. Technologies: C#, ASP.NET, JavaScript/jQuery, PowerShell, SQL Server/T-SQL.

Confidential

.NET Web Developer

• Confidential .com Umbraco 6 website - Redesign of company website. Technologies: Umbraco, ASP.NET, C#, jQuery, JavaScript, HTML5, CSS3, XSLT, ASCX controls, SQL Server procedures and functions, WCF, GP integration, Google Analytics, Razor, Bootstrap.
• Sales Analysis and Reporting Web ASP.NET application - SQL Server database data exchange via WCF web services including creation of triggers, functions, views, and stored procedures. Provided trend and drill down reports with Microsoft Charts. Technologies: ASP.NET, C#, WCF, SQL Server procedures and functions, JavaScript/jQuery, ASHX.
• Company Intranet - Enhanced and maintained company intranet site that as well as took initiative to convert to a multi-tiered environment. Built user controls and widgets and wrote and consumed ASMX web services. Technologies: ASP.NET, C#, JavaScript, jQuery, SQL Server, ASMX web services, HTML, CSS, SQL Server/T-SQL (sprocs, functions, views, Agent jobs, triggers).
• Designed and developed HTML 5/CSS3 compatible ASP.NET applications for BioEnergx, LipiChol 540 products, SophytoPro, and Labels In Motion products and services. Technologies: Umbraco, ASP.NET, C#, JavaScript, jQuery, HTML, CSS, Google Analytics.
• Help desk, technical support - eStore troubleshooting for existing applications and managed user permissions/access to intranet and SharePoint.

Confidential

.NET Web Developer

• Brighthouse.com - The company's primary website that included the business site, enterprise forms, and the homepage masthead. Technologies: C#, ASP.NET, MVC3, Entity Framework, jQuery, jQueryUI, AJAX.
• House 2 House Wordpress site - Modified and installed components and setup Adobe Omniture analytics to track video progression and YouTube integration. Technologies: Wordpress, PHP, jQuery, JavaScript, Adobe Omniture (implementing custom tracking and s code), Facebook FBML and Graph..
• Orlando Visitor’s Network Wordpress site - Installed and customized Word Press template and modules and developed a search engine for hotels using PHP. Technologies: Wordpress, PHP, jQuery, JavaScript, Adobe Omniture (implementing custom tracking and s code), Facebook FBML and Graph.
• Facebook company page - Business site page that utilized to respond to Facebook’s asynchronous callbacks from their API such as changing content based on user interaction. Technologies: PHP, FBML, OpenGraph
• News 13 and Bay News 9 Adobe CQ5 site - Part of the migration team of existing Open Text CMS for company news sites, Central Florida News 13 and Bay News 9. Technologies: Java, Java Server Pages, Apache Swing, ASP.NET, C#.
• Search engine optimization and analytics - Managed Google Mini appliance and Fiddler to monitor site map and set conditions access to web crawlers and implemented Adobe Omniture SiteCatalyst JavaScript code to track web metrics, social activity, and marketing campaigns and assisted in reporting.

Confidential

End User Computing Analyst

• Agent Messaging and Calendar ASP.NET web application - Central repository of communications and file sharing system used by the Florida region of 890 Agents and leadership. Technologies: ASP.NET, C#, SQL Server procedures, HTML, CSS, JavaScript/jQuery.
• News CMS ASP.NET application – Built a communications and news application with built in workflow that featured articles, slideshows, polls, and questionnaires. Technologies: ASP.NET, C#, SQL Server procedures, Flash, ActionScript, XML, HTML, CSS, JavaScript, and jQuery
• Rewards and Recognition ASP.NET application – Member of the committee that created the regional employee rewards program application that featured nomination and voting of award recipients, custom reporting, PDF certificate generation, and a manager dashboard. Technologies: ASP.NET, C#, SQL Server procedures, Adobe Acrobat, XML, HTML, CSS, JavaScript, and jQuery
• MS Access Contact database – Built at the request for Florida VP, it served for assistants to add notes and comments to any employee and agent and then print custom pages with photos to accompany executives on meetings and visits. Technologies: MS Access, Macros, VBA.
• Agent Sales Reports site – A general site that displayed sales reports, sales rankings, and contest standings. Technologies: HTML, CSS, JavaScript, Ajax, XML, MS Access.
• Event Registration ASP.NET application – VB.net application that allowed users to post and signup for company sponsored community and marketing events. Technologies: ASP.NET, C#, SQL Server/T-SQL, XML, HTML, CSS, JavaScript/jQuery.
• Mentor – Microsoft Office, research, and general software training

Confidential

Systems Specialist

• Data Analysis and Reporting – Performed data analysis, data validation and measurement, and monitored workflow between the legacy mainframe system, Oracle, and Lotus Notes. Created reports based on the data warehouse using MicroStrategy Business Intelligence and analyzed and researched inventory discrepancies via queries in Oracle Discoverer.
• Divisional liaison Red Lobster Heartland – Divisional liaison for Heartland’s 106 restaurants and responsible for month end accounting and AvT reconciliation, recording journal entries, and making adjustment entries.
• IAPA Department Customer Relations Strategy – MS Access and Outlook Feedback engine – integrated Outlook plug-in to insert inter-departmental complaints, issues, and questionnaire emails into Access database.
• VBA Forms Projects – Designed, and administered Access databases and Excel Workbooks using advanced queries, VBA, pivot tables, macros, and complex functions for tracking, reporting, and cost analysis purposes.
• Cost Savings Project – As part of a project team to analyze vendor pricing and cost savings, received company award for discovering cost discrepancies of produce items resulting in 30K in savings within a 3 month period

Confidential

Operations Specialist/Manager

• Exceeded quotas and company standards in operational compliance and inventory as well as consistently passed store audits.
• Selected to train new operations managers and regularly helped stores get back to operational excellence.
• Won the Florida Impact Award in 2004 for creating VBA Compliance Application that assisted in tracking and recording operational and compliance issues and was utilized by the Florida region (80+ stores). Resolved customer issues and escalations.
• Resolved customer issues and escalations, handled billing questions and issues, and troubleshooting and maintenance of mobile devices.