SUMMARY:

• Having 10 years of IT experience that includes 6+ years in SalesForce.com CRM Platform and ServiceMax both as Administrator and Developer and 8 years in .Net/C++.
• Involved in prototyping and design from business owners and designed the application components (CRM).
• Involved in Sales Stages and configured the application accordingly.
• Implemented business logic using Salesforce OOTB features.
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
• Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
• Used Dispatch console functionality to create Subject, Confidential for event creation.
• Used Dispatch console functionality to configure the color for work order grid.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensively used Visualforce page/components and APEX programming for customization of salesforce applications.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Test Classes for apex code involved.
• Unit testing of each component and control.
• Code Coverage to make sure all or maximum apex code covered in servicemax/salesforce application functionality.
• Dataloader for uploading master data on Servicemax/
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Experience working with Salesforce.com Sandbox and Production Environments.
• Involved in Supporting Servicemax applications during Hypercare period after Confidential Go Live.
• Excellent written and verbal communication skills with effective troubleshooting mechanisms and highly adaptable to different work environments.
• Experience in onsite and offshore coordination.
• Rest 9 years’ experience involved in developing web and windows application using the following technologies WCF, MVC, ASP.Net, C#, SQL Server, Javascript, C, C++ etc.
• Excellent written and verbal communication skills with effective troubleshooting mechanisms and highly adaptable to different work environments .
• Experience in onsite and offshore coordination.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components,S - Control, Apex Web Services,Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), Dev Console, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Languages: Salesforce, C# 4.0, VB.Net, ASP.Net, MVC, WCF, LINQ, XAML, XML, Web Services, Windows Services, SQL/T-SQL.

Database: Microsoft SQL Server 2012, 2008, 2005.

Operating Systems: Windows 7/2008/XP/2003/2000, UNIX, Linux

Tools: NUnit, Rhino mock, WTT, Windbg, CDB, Product Studio.

Version Control: TFS 2012 online, TFS, VSS, Source Depot, Team Forge, Tortoise SVN

Bug Tracking Tool: HP Quality Center, SIAM, Product Studio, Smart Test Manager.

SaaS: Salesforce(Sales Cloud, Service Cloud), ServiceMax App, Windows Azure

PROFESSIONAL EXPERIENCE:

Confidential, San Diego CA

ServiceMax/Salesforce Developer | Tech. Lead

Responsibilities:

• Involved in prototyping and design from business owners and designed the application components (CRM).
• Involved in Sales Stages and configured the application accordingly.
• Implemented business logic using Salesforce OOTB features.
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
• Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
• Used Dispatch console functionality to create Subject, Confidential for event creation.
• Used Dispatch console functionality to configure the color for work order grid.
• Extensively used Trigger, Workflow Rules and Process builder.
• Extensively used Visualforce page/components and APEX programming for customization of salesforce applications.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Test Classes for apex code involved.
• Unit testing of each component and control.
• Code Coverage to make sure all or maximum apex code covered in servicemax application functionality.
• Dataloader for uploading master data on Servicemax
• Involved in Supporting Servicemax applications in Americas time zone, primarily Pacific Time zone after Confidential Go Live.

Environment:: Salesforce OOTB, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), ServiceMax App Exchange, Dataloader, Workbench, Workflow Rule, Process Builder, Rest API, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 10.

Methodology: Waterfall

Confidential

ServiceMax/Salesforce Developer | Tech. Lead

Responsibilities:

• Involved in prototyping and design from business owners and designed the application components (CRM).
• Involved in Sales Stages and configured the application accordingly.
• Implemented business logic using Salesforce OOTB features.
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
• Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, Translations etc.
• Used Dispatch console functionality to create Subject, Confidential for event creation.
• Used Dispatch console functionality to configure the color for work order grid.
• Extensively used Trigger, Workflow Rules and Process builder.
• Extensively used Visualforce page and components.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Unit testing for apex code involved.
• Unit testing of each component and control.

Environment:: Salesforce OOTB, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), ServiceMax App Exchange, Dataloader, Workbench, Workflow Rule, Process Builder, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Methodology: Agile

Confidential

ServiceMax/Salesforce Developer

Responsibilities:

• Involved in prototyping and design from business owners and designed the application components.
• Implemented business logic using Salesforce OOTB features.
• Used ServiceMax App Exchange functionality in salesforce for developing the application used in mobile/iPad device.
• Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
• Used Dispatch console functionality to create Subject, Confidential for event creation.
• Used Dispatch console functionality to configure the color for work order grid.
• Extensively used Trigger, Workflow Rules and Process builder.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Used the reporting feature to create Reports, Work Order Service Report as per the Requirement.
• Unit testing for apex code involved.
• Unit testing of each component and control.

Environment:: Salesforce OOTB, Trigger, ServiceMax App Exchange, Dataloader, Workbench, Workflow Rule, Process Builder Windows 7.

Methodology: Agile

Confidential

Sr. Salesforce Developer

Responsibilities:

• Involved in prototyping and design from business owners and designed the application components (CRM).
• Involved in Sales Stages and configured the application accordingly.
• Implemented business logic using Salesforce OOTB features.
• Extensively used Trigger, Workflow Rules and Process builder for approval process.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Did manual testing of each component and control.
• Created the flow chart and class diagram for the same.
• Used the reporting feature to create Reports as per the Requirement.

Environment:: Salesforce OOTB, Trigger, Dataloader, Workbench, Workflow Rule, Process Builder Windows 7.

Methodology: Agile

Confidential

Sr. Salesforce Developer

Responsibilities:

• Involved in requirement analysis from business owners and designed the application components (CRM)..
• Implemented business logic using APEX class.
• Extensively used APEX classes and SOQL language for database interaction
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Did manual testing of each component and control before release.
• Involved in User Acceptance Testing.
• Created the flow chart and class diagram for the same.

Environment:: Salesforce, APEX Class, SOQL, JavaScript, CSS, Windows 7.

Methodology: Agile

Confidential, Dallas

Sr. Software Developer

Responsibilities:

• Involved in requirement analysis from business owners and designed the application components.
• Implemented business logic in C#.Net
• Designed, developed and tested stored procedures for database access with SQL Server 2008
• Followed Object Oriented programming and modular approach for the Confidential .
• Did manual testing of each component and control before release.
• System testing and Integration testing was carried out, and bugs were logged and tracked in Smart Test Manager.
• Implemented system changes in production environments
• Confidential was executed with Agile Methodology, with daily standups, and weekly status review meetings.
• Tortoise SVN was used as source control tool.

Environment:: WPF, C#, SQL Server 2008, WCF. Tortoise SVN, VS 2008, IIS 7.0

Methodology: Agile

Confidential, Bentonville, AR

Sr. Software Developer

Responsibilities:

• Involved in requirement analysis from business owners and designed the application components.
• Implemented business logic in C#.Net.
• Extensively used LINQ and Lambda Expressions.
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Did manual testing of each component and control before release.
• TFS was used as source control tool.
• Implemented system changes in production environments
• Involved in User Acceptance testing and training.Tortoise SVN was used as source control tool.

Environment:: C#.NET, ASP.Net, MVC, WCF, SQL Server 2008, TFS, VS 2010, IIS 7.0, Windows 7

Methodology: Agile

Confidential, Redmond, WA, US

Software Development Engineer

Responsibilities:

• Involved in Requirement capturing, Prototyping, Designing, Estimating, Planning, Developing and Testing.
• Test case automation using C#.Net technology and WTT tool.
• Logging of bugs in product studio encountered in build verification tests and closing them after verifying from the next build.
• Resolving symbols for correct stack.
• Analysis for failures.
• Test Automation for Client Management.
• Source Depot was used as source control tool.
• Extensively used Object Oriented programming and modular approach for the Confidential .

Environment:: C# 4.0, WTT, Source Depot, VS 2010, Windows 7

Methodology: Waterfall

Confidential, Redmond, WA, US

Software Development Engineer

Responsibilities:

• Involved in Requirement capturing, Prototyping, Designing, Estimating, Planning, Developing and Testing.
• Involved in requirement analysis from business owners and designed the application components.
• Implemented business logic in C#.Net.
• Stress test automation using C#.Net and WTT tool.
• Created stored procedures for getting performance counter for stress execution.
• Test Case automation using C#.Net and WTT tool
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Source Depot was used as source control tool.
• Involved in User Acceptance testing and training.
• Maintenance.

Environment:: C# 4.0, WTT, SQL Server 2005, Source Depot, VS 2010/2008, Windows 7/ Windows XP

Methodology: Waterfall