PROFESSIONAL SUMMARY:

• A professional with over 8 years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM and .NET based solutions. 
• Extensive 6 years of implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as in deployment, trouble shooting and production support for the applications developed .
• Experience as a Techno - Functional consultant in   MS Dynamics CRM and XRM application development.
• Experience in use of web services and interacting with   MS CRM database through the use of web service methods. 
• Experience in data migrations and update operations using LINQ within CRM   across various entities.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Experience in creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows. 
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Experience in IT Support &ITIL Service Operations practitioner in Incident, Problem & Change Management.
• Experienced in T-SQL in SQL Server 2008 with creating Tables, Stored Procedures, Views, Triggers and User Defined Functions (UDFs).
• Designed and implemented the integration of Dynamic CRM with TIBCO ESB .
• Experience with SQL Server 2008/2012, Oracle and My SQL databases and have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS . 
• Experience in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS CRM . 
• Expertise in writing SSIS packages for migrating data to  MS CRM from SQL and generating reports using SSRS and also experience in configuring  MS CRM with MS  outlook and SharePoint Integration.
• Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support using CRM SDK and C#.NET.
• Extensive experience in ASP.Net, C#, VB.Net, ADO.Net, Web Services,nHibernate, LINQ, AJAX, Windows Services, WCF Services, OOPS, Classic ASP, XML, XSLT, HTML, Text Editor, MS IIS 5.0/6.0/7.0, DHTML, VB Script, VSS, JavaScript, Angular JS, SQL Server 2000/2005/2008/2012 , Visual Studio 2003/2005/ 2008/2010/2012 .
• Experience in Front-End (UI) development, Web Forms, Win Forms. 
• Excellent technical and analytical skills with clear understanding of design goals of ER modeling for OLTP and dimension modeling for OLAP.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net , SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts. 
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.
• Experience in client management and system development, design, and implementation.
• Having strong experience in all phases of Software Development Life Cycle (SDLC) including Business Requirements gathering, Design, Business process flows, Business process modeling, Analysis, and Documentation using Waterfall and Agile (Scrum) methodologies.
• Experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams, Developing Business Process Re-Engineering and Process Modeling using MS  Visio.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experience in developing single page applications using Angular JS.
• Excellent experience in using Angular Bootstrap.

TECHNICAL SKILLS:

Databases: Microsoft SQL Server 2008 R2/2012, Oracle 9i/10g, TOAD, MS-Access

CRM Technologies: Microsoft Dynamics CRM 2016/2015/2013/2011 , CRM Online TIBCO.

Reporting Tools: Excel, MS BI (SSRS, SSIS), PowerBI.  

Document Management: MS  SharePoint 2007, 2010, 2013.

Project Management Tools: MS  Project,  MS Visual Studio, TFS, Git, Crystal Tools.

Project Methodologies: Waterfall, UML, Agile Scrum.

O/S: Windows 2012/2008R2 Servers, XP, Vista.

O ther Technologies: Azure, .NET, HTML, Angular JS, CSS, PHP, Java Script, JQuery, XML.

Other Tools: Microsoft Visual Studio 2008/2010/2012 , MS Dynamics CRM Toolkit, Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows,  MS  Visio, MS Office, SharePoint Server2010/13.

PROFESSIONAL EXPERIENCE:

Confidential, Sanjose, CA

Microsoft Dynamics CRM Consultant .

Responsibilities:

• Initiated in requirements gathering, analysis and project planning. 
• Customized MS Dynamics CRM 2013/2015 online application based on the business requirement.
• Configured and customized CRM using web based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.)
• Implemented and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management. 
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency. 
• Generated of data from Excel source to   CRM   using SSIS
• Integration of Sales cloud with external information systems using SOAP API web services.
• Assist in Upgrade/Migration from   Microsoft Dynamics CRM   2013 to 2015 using both externally available tools and self-built tools.
• Used CRM SDK to perform operations on CRM Entities.
• ADX Studios Portal installation and configuration.
• Used Scribe tool for data integration into CRM system.
• Worked on Fetch XML for query expression and reports.
• Worked on Managed and Unmanaged solutions.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.  
• Determine system impacts and possible risks due to changes made to achieve new requirements. 
• Performed data consistency and performance tuning effectively with SQL Profiler, Index Tuning Wizard.
• Developed SQL scripts to insert, update and delete data in MSSQL database tables in OLTP environment.
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Involved in   Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces. 
• Customize   Microsoft Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements. 
• Created SSIS packages for different data loading operations for many applications. 
• Managed   CRM   web service and developed a custom service using WCF to provide extended functionalities to the common methods of   CRM.
• Configuration of   Microsoft Dynamics CRM with Microsoft Outlook 2013. 
• Integrated Custom WCF Service with other applications. 
• Imported contacts from existing application into Microsoft Dynamics CRM using the WCF service. 
• Developed applications using WCF Services between CRM and existing enterprise applications fordata flow within the enterprise.
• Managed extensively JQuery & JavaScript for client side validations and access data within the HTML controls. 
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of   Microsoft Dynamics CRM   2013 system. 
• Installed and configured   Microsoft Dynamics CRM system for development and testing, configured server instance, created organizations. 
• Generated Sales Reports for statistical analysis of data at user level using SSRS.

Environment: Microsoft Dynamics CRM , C#, .Net, CSS, Angular JS, HTML, Visual Studio 2012, MS  SQL Server 2012, JavaScript, XML, JQuery, SSRS, Outlook 2013.

Confidential, TX

Microsoft Dynamics CRM Consultant .

Responsibilities: 

• Involved in functional analysis, design documentation, requirement gathering and development. 
• Analyzed the client’s business process and collected requirements from the client.
• Managed and rationalized service cases, sales literature, defined workflows and resolution activities .
• Involved in development of out-of-box workflows and custom workflows for CRM 2011 based on user needs. 
• Involved in design and development of integrated solutions of   Microsoft Dynamics CRM   with the web portal using WCF services and ASP.Net.
• Worked on supporting the   Microsoft Dynamics CRM 2011/2013 production environment and resolving the issues for   CRM production environment. 
• Involved in migration of the current   Microsoft Dynamics CRM   2011 version to the   CRM   2013 version. 
• Successfully demonstrated the seamless integration of MSCRM with TIBCO ESB and other system.
• Developed and tested MS Dynamics CRM client side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.
• Extensively used Advanced Find functionality and built FetchXML’s in  Dynamics CRM. 
• Used excel templates for data imports to and from  Dynamics CRM. 
• Worked on querying SQL 2008 database for customer production issue resolutions. 
• Developed dynamics reports using   Microsoft Dynamics CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the   CRM that were used in the application depending on roles. 
• Worked on dashboards in   Microsoft Dynamics CRM   2011. Surveyed variety of users to develop customized dashboards according to their security roles. 
• Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality. 
• Performed administrator tasks like backup, restore, maintenance of databases, creating security roles, sharing of records across teams etc.
• Developed Duplicate detection rules to prevent Duplication in Cross entities. 
• Provide necessary assistance for packaging / deployment of application into QA and  Production environment.

Environment: Microsoft Dynamics CRM 2011/2013, Visual Studio 2008/2010, ASP.NET, C#, JavaScript, XML, SSRS, T-SQL, SQL Server 2008/2012.

Confidential, Highlands Ranch, CO

Microsoft Dynamics CRM Developer

Responsibilities:

• Responsible for understanding and analyzing the client’s requirement and involved in GUI designing of the application
• Created custom data component using ADO.NET to perform database operations
• Created more than 15 normalized data tables, 150 stored procedures in oracle database.
• Involved in the design and development of WinForms using VB.Net
• Created custom security component using VB.NET to encrypt and decrypt data
• Implemented tracing using Trace listeners and Trace switches and configured the application for debugging
• Created login XML Web Service that handles the primary authentication, availability of licenses and generation encrypted key, which would be used for many operations
• Implemented Custom Error handlers, Custom Exceptions, Custom Error Pages
• Written e-Mail scheduler application in ASP.NET to deliver messages to users on specified date
• Built customized Data Grid control with ascending & descending sort features on each column
• Extensively used Crystal Reports to generate billing, activity, historical reports
• Used JavaScript for client side validations wherever necessary along with .NET validation controls
• Followed N-Tier Architecture development which involves Presentation Tier, Data Access Tier, Business Tier, Database Tier
• Closely interacted with QA team and updated Rational Clear Quest system after resolving the bugs

Environment: Visual Studio .NET 2005,.NET Framework 3.0, IIS 6, MSMQ, UML, Oracle, WinForms, XML, XSL, ASP .NET, VB.NET, Oracle, Crystal Reports and JavaScript.

Confidential

Software Developer - Microsoft Dynamics CRM

Responsibilities:

• Involved in the Designing, Coding, Testing and Implementation of the application. 
• Interacted with various business user groups for gathering the requirements for implementation and documented the business and software Requirements.
• Designed and developed the GUI, Business Logic Layer and Data Access Layer. 
• Designed Web Forms using ASP and VB.NET. 
• Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store the data in SQL Server 2000. 
• Performed validation using validation controls in ASP.NET.
• Used Asp.net MVC, Unity Framework, Attribute Programming, Dependency Injection,  HTML, CSS, and JavaScript for designing the front end.
• Used Microsoft Dynamics CRM 2011 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Worked with CRM SDK for customize the entities, fields forms etc.
• Developed complex reports using SSRS and deployed into   Microsoft Dynamics CRM.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Pages to suit to the needs of the application.
• Created Stored Procedures and triggers for automated operations. 
• Created Tables, Views, Indexes and Relations using SQL Enterprise Manager. 
• Used Visual Studio.NET debugger and trace functionality to debug the application. 
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Used Microsoft Visual Source Safe for history and version control during development.

Environment: Microsoft Dynamics CRM,ASP, ADO.NET, Visual Basic, T-SQL, HTML, CSS, JavaScript, PL/SQL, SQL Server 2008, IIS, and Visual Studio 2008.

Confidential

Software Engineer

Responsibilities:

• Involved in designing and coding for web forms of the application with ASP.NET. 
• Developed classes in Business Layer and in Data Access Layer in C#.
• Worked with the end-user for gathering the requirements. Document the requirements and finalize the requirements with the client. 
• Developed ASP pages approved Design Document. 
• Used JavaScript to handle Client-Side validations. 
• Suggested various design changes in SQL Server tables and Stored Procedures. 
• Involved in the complete Software Development Life Cycle (SDLC) for development process and AGILE, SCRUM including Analysis, Design, Implementation, Testing and Maintenance.
• Written technical documentation with UML notations such as use cases, class diagrams, and sequence diagrams 
• Used XML and XSL Transformations to display content on the website. 
• Provided extensive documentation for all the modules/products worked on. 
• Performed the unit testing for the application. 

Environment: .NET Framework, ASP.ET, C#, XML, Visual studio 2008, SQL server 2008.