SUMMARY:

• 10 years of experience as ServiceNow and J2EE Developer, Production Support, Tester and Analyst.
• Worked as a ServiceNow Architect to Design, Implement, Configure and Develop the modules as per the clients requirements.
• Experienced in providing ServiceNow Architect solutions to support the best practice needed to deliver the business requirements.
• Experience in implementing the best practice to apply for Change Management, Problem Management, Configuration Management and Incident Management .
• Experience in the implementation of existing practices and policies associated with established ITSM processes and procedures.
• Experience in creating Users, roles, groups and updating the user and group table records.
• Experience in Implementing Single Sign On ( SSO ) using SAML, LDAP, Windows AD.
• Experience in configuring LDAP Server and LDAP Listener for updating the User table record.
• Experience in setting up MID Server and checking for the connectivity.
• Working experience in configuring and working on Discovery Schedules and also worked on latest releases EUREKA,FUJI and GENEVA which is a advanced version.
• Maintained the integration of database and CMDB through the MID Server, Schedule jobs, Import Sets and Transform maps.
• Hands on experience in ServiceNow Web App/Platform/ Saas
• Working experience in creating workflows for Service Catalog items in ServiceNow .
• Experienced in User Management to add, update and deactivate users in ServiceNow .
• Experience in Server Script ( Business Rules / Script Include ) and Server/Client API.
• Expertise in writing inbound action scripts in order to integrate fire eye tool with SerivceNow .
• Expertise in using UI Macros, Jelly Script and jQuery for working with Content Management System (CMS) and Self Service Portal.
• Working experience of various phases of SDLC such as Requirement Analysis and Design.
• Experience in providing assistance to clients with excellent communication skills and problem solving and analysis
• Expertise in various aspects of Waterfall, Scrum and Agile Methodologies.
• Experience in jQuery, jQuery plug - in, AJAX, Dynamic HTML, JSON, angular.js with Bootstrap and node.js.
• Integration of Web Service through SOAP and REST services.

TECHNICAL SKILLS:

Programming Languages: C, C++, ASP, SQL, AJAX, JAVASCRIPT, Jelly Script, JQuery, Powershell.

ITSM Tools: ServiceNow, ITSM suite, Remedy

Application Server: IIS 5.0, Apache TomCat, WebLogic

Software methodologies: Agile, Water Fall, SDLC and Scrum

Database Tools: SQL Client, Microsoft SQL server, Oracle

Web Technologies: HTML, DHTML, CSS, XML, Web Services (SOAP, REST)

IDE & Tools: Dream viewer, Eclipse, Net Beans, WSAD, Rational Tools

WORK EXPERIENCE:

Confidential, Silicon Valley, CA

ServiceNow Developer /Architect

Responsibilities:

• Documenting the required technical specifications based on the business requirements.
• Documentation of changes and new development as technical and functional specs.
• Recording all the information and taking appropriate action to resolve the issue permanently.
• Analyzing and updating the existing reports and providing the data to required teams.
• Analyze the standard inputs and ensure that the team create consistent and appropriate application.
• As an ServiceNow Architect ensured that all the customizations and configurations are made and met determined by the client.
• As an Architect Worked on Design, Implement, Configure and Develop the modules as per the clients requirements.
• Collaborated with IT management to re-architect change management workflow to align with updated change policies.
• Understanding and experience of working with IT Service Management processes. (Incident, Problem, Asset & Configuration, Change, Release, SLM, Service Catalog)
• Creation of workflows for Incident Management, Change Management, Service Requests and SLA's.
• Experience in Implementing Single Sign On ( SSO ) using SAML, LDAP, Windows AD.
• Configuring Data Sources, Import Sets, LDAP and Transform maps.
• Designing and developing the Self Service Portal.
• Experience in setting up MID Servers.
• Experience in configuring the Discovery Schedules and working with Discovery tool.
• Manage data with tables, the configuration management database (CMDB), import sets and update sets.
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization.
• Hand on Experience Work with two applications Knowledge Base and ServiceNow Service Catalog.
• Communicating the information of Servicenow Process, capability and operations effectively to all levels of management.
• Expertise in trouble shooting the errors occurred while configuring in ServiceNow.
• Implemented the Best practise for configuring of catalog items and SLA's.
• Ensuring that the Integrity of ServiceNow is tool is maintained in the production and non-production environments,
• Worked with User Interface (UI) policies, Data policies, UI actions, Business Rules and Client Scripts.
• Developing solutions to other ServiceNow administrators and collaborating effectively with them.
• Configuring the Changes/Requests and handling the general updates.
• Implementing ServiceNow application with no disruption to IT operations in timely manner in the latest Version.
• Developing the automated workflow solutions in ServiceNow by working with Admin and Functional teams.
• Experience in developing different Reports like Bar Charts, Pie Charts, List Reports and Scheduling Reports
• Customizing Incident, Problem and Change management using Business Rules, UI Actions, Client Scripts and UI Policies.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Maintained the consistency of ServiceNow tool across the development, testing and production environments.
• Experience in scripting UI Policies, Client Scripts, Business Rules, Workflows Activities and ACLs.
• Developed ServiceNow Software solutions using Web Services, MYSQL, XML, HTML, CSS, JavaScript.
• Working with and functional requirements within ServiceNow for CMS, Catalog Management, Incident, Web services and interfaces

Environment: Service now, Java, JQuery, Spring MVC, Restful, HTML, CSS, JavaScript, AJAX, SQL, CMDB, AJAX, Discovery, Integration.

ServiceNow Developer

Responsibilities:

• Analyzing and reporting data to team and assisting them in making management decisions.
• Experience in documentation methodologies that helps to improve the quality and development of business.
• Analyzing user requirements and current procedures in order to Workflow process, address scheduling and system capabilities.
• Conducting user training, guidance and instructions for Data retrieval from MySQL.
• Expertise in integrating ServiceNow using LDAP, MS Active Directory, ADFS, Single Sign-on(SSO).
• Configuring and implementing of different Service Manager Modules like ESS, Service Catalog, Problem, SLM( Service Level Management), Change Request and Service Desk.
• Resolving the queries raised by the ITIIL users and testing the user by impersonation.
• Worked on Managing ServiceNow (Change Management) ITIL Automate and standardize business processes
• Experienced in transforming the data into the SNOW database.
• Creating ServiceNow Update Sets and testing through multiple instances and into production.
• Involved in correct mapping of objects and data correctness by testing ServiceNow forms and reports.
• Configured Integration of web service with third party application by using SOAP Web services.
• Configured both the inbound and outbound Web services (REST, SOAP).
• Configured LDAP Server and LDAP Listeners for updating the users and group table records.
• Developing different Reports like Bar Charts, Pie Charts, List Reports and Scheduling Reports.
• Developed, and maintained the report portal that provides user access to scheduled reports and report parameters.
• Developing solutions to other ServiceNow administrators and collaborating effectively with them.
• Developing Java Scripts to create Business Rules, Client Scripts, UI Policies and UI Actions .
• Configuring and customizing the Workflows, SLAs and Views .
• Experience working on Agile Development SDLC (Service Delivery Life Cycle).
• Developing Complex UI Policies, UI Actions, Business Rules and Reports.
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.

Environment: Problem management, Change Management, Content Management, Java Script, XML, Jelly Scripting, HTML, CSS, Ajax, CMDB.

ServiceNow Developer

Responsibilities:

• Analyzing results using statistical techniques and provide reports on ongoing process.
• Designing and customizing new Applications and Modules as per the requirements.
• Experience in documentation methodologies that helps to improve the quality and development of business.
• Experience in coordinating all the changes through ITIL based change management practices.
• Developed various ServiceNow applications like Incident Management, Problem Management, Configuration management, Discovery .
• Integration LDAP with ServiceNo w for obtaining users and groups.
• Implemented Single Sign On ( SSO ) using SAML, LDAP, Windows AD.
• Involved in designing and implementing service requests through ServiceNow Catalog
• Developing new work flows and modifying the existing work flows according to new requirements
• Migration of Data to import set from other applications and external databases.
• Involved in planning and coordinating Implementation plan for every release in ServiceNow .
• Experience in transferring of data from one instance to other by creating and modifying Update sets
• Involved in transfer of data from one instance to other by creating and modifying Update sets
• Creating incidents or request through the inbound Email Action.
• Experience in implementing ServiceNow Discovery and CMDB and integrating it with Change Management.
• Worked on designing the layout of the forms using UI actions and UI policies .
• Hands on experience with Access Control Lists ( ACLs ) and SLAs as per the requirements.
• Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow
• Configuring Email Notification to alert the users about specific activities in the system.
• Developed solutions using Web Services, SOAP, JavaScript and other web technologies to integrate ServiceNow with internal/external systems and tools.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.

Environment: Java Script, JSON, jQuery, Prototype, WebServices, SOAP, SQL, XML, HTML, iFrames, AJAX, Shell scripting, Cloud services, ITIL, SCRUM.

ServiceNow Developer

Responsibilities:

• Analyzing results using statistical techniques and provide reports on ongoing process.
• Analyzing and reporting data to team and assisting them in making management decisions.
• Documenting the required technical specifications based on the business requirements.
• Responsible for producing Technical Design Documents that includes application architecture details.
• Involved in analysis of end user requirements and worked closely with team lead and Business analysts in understanding the current ServiceNow system.
• Worked on various modules of ServiceNow like Incident management, Change management, Problem management, Service Catalog, User Administration, Reporting and Discovery
• Involved in creating Service Relationship between Configuration Items ( CI s) by using the Business Service management Maps ( BSM ).
• Importing Data to Servicenow through Import sets and Transform maps.
• Performed testing in ServiceNow DEV and Post implementation validation of IT Service Management releases.
• Developing Complex reports and Dash Boards as per the business requirements.
• Involved in creating transform map with both scripting and field mapping.
• Working with complex integrations with ServiceNow web service integration.
• Setting up Service Level Agreements and monitoring the SLA workflow.
• Creating and tracking the Service Catalog Request and items with variables.
• Data modeling and creating ACL for new custom tables. Also, involved creating Custom Application and Modules.
• Working with Complex UI Policies, UI Actions, Business Rules and Reports
• Customizing Incident, Problem and Change management using Business Rules, UI Actions, Client Scripts and UI Policies.
• Working with and functional requirements within ServiceNow for CMS, Catalog Management, Incident, Web services and interfaces.

Environment: ServiceNow, JavaScript, HTML, CSS, Glide Scripting, Ajax, Jelly, CMDB, MID server, integrations.

JAVA/J2EE Developer

Responsibilities:

• Demonstrated understanding of user-centric design principles.
• Demonstrated success in building design patterns and software engineering best practices.
• Demonstrated desire and skill with the art and science of user interfaces and ability to internalize user experience.
• Worked on Web languages and technologies: CSS, HTML, HTTP.
• Experience with Java in multiple web application frameworks.
• Experience in designing perform at solutions and refactoring for robustness and optimization.
• Working understanding of TCP/IP networking.
• Development experience with Hadoop stack, Spark and Cassandra is a plus.
• Previous experience in an Agile work environment is a plus.
• Experience building cloud based web services.
• Experience with all aspects of web application development.
• Good understanding of SQL, relational database modelling and design.
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs.
• Deep understanding of Spring MVC, MySQL databases, continuous integration, and automated testing.
• Experience with REST web services.
• Experienced with Tomcat appserver.
• Working knowledge with Agile/SCRUM development methodology.
• Sound knowledge of Core Java, Java/JEE technology stack.
• Web application development (Core Java, JDBC, Servlets, JMS, MVC).
• Supporting and maintaining the software solutions built by the development team.

Environment: Eclipse, JSP, JMS, Struts, SOAP UI, RESTFUL, Servlets, EJB 3.2, J2EE, JDBC, UML, spring MVC, Apache ANT, iBatis, Oracle, Oracle EBS PL/SQL, Joins, HTML,CSS, XML, JavaScript, JQuery, UNIX/LINUX, Apache Tom Cat, Apache Camel, Jenkins, Web logic, AngularJS, Hibernate

Java Developer

Responsibilities:

• Strong experience and knowledge on Spring, rest and angular.js/node.js.
• Responsible for designing, writing technical specifications, coding and supporting moderately complex software programming applications using Java, J2E, JavaScript, Hibernate, MySQL, JDK, UNIX and Shell Scripting
• Developing software applications and leading development to provide consistency and improve code delivery quality.
• Providing technical feedback on specific product features and designs.
• Leading teams to develop and conduct software tests; providing standards and best practices for team.
• Design and implement application and data storage schemes for operations on large genomics dataset such as querying, data compression, data transformation.
• Web application development to include dashboards and analytical models
• Involved in gathering requirements for the application.
• Developed business logic and presentation/controller phase.
• Handled Query Functionality in all the Modules.
• Developed action classes, service and DAO layers in all the modules for the query and functionality
• Implemented several Web services according to requirement.
• Developed GUI for query page in End User module.
• Functional analysis, Design and Unit Test Case preparation and review, design and code implementation and enhancements of the application.
• Wrote SQL queries and stored procedures for data manipulation with the Oracle database.
• Data validations performed using Java script .
• CR handling and implementation.
• Testing, Bug fixing and maintenance.

Environment: JDK, Eclipse, Servlets, XML, JQuery, JMS, Hibernate, Struts, Spring, JDBC, SQL, SOAP, HTML, Scala, AJAX, DOJO, JavaScript, CSS, SVN, DB2, SQL Server, Node.Js, ANT, IBM Web Sphere Application Server, Soap UI, Vision.

Java Developer

Responsibilities:

• Extensively involved in designing the database.
• Involved in writing Hibernate queries and Hibernate specific configuration and mapping files.
• Coded JDBC programs for connection to the Oracle Database.
• Developed Servlets and JSPs based on MVC pattern using Struts Action framework
• Deployed into WebSphere Application Server.
• Used Tiles for layout and Apache Validator Framework for Form validation.
• Used Log4J logging framework to write Log messages with various levels.
• Involved in fixing bugs and minor enhancements for the front-end modules
• Analyzing the user requirements for various modules
• Designing Applets, deploying and testing them in Websphere Application Server
• Using stateless session beans
• Configuring JDBC connection pooling to access the oracle database
• Writing many SQL procedures and SQL queries
• Building and deployment of EAR and JAR files on test, stage and production systems in Web sphere Application Server
• Designing the UML diagrams (Sequence diagrams and class diagrams)
• Creation of database objects like tables, views etc…
• Regression testing, evaluating the response times, and resolving the connection pooling issues
• Performed Performance and Stress testing
• Extensive J2EE development experience in different IDE tools like WSAD, Eclipse, NetBeans, EditPlus, RAD and J2EE components' deployment experience on WebSphere 3.5 and WebLogic 8.1
• Experience in Model-View-Controller (MVC) architecture using STRUTS 1.1 and JSF Framework
• Understanding of RDBMS through writing queries, stored procedures using SQL, PL/SQL on databases like DB2, Oracle 9i, MySQL and SQL Server with performance tuning.
• Involved in the Analysis, Design, Coding, modification and implementation of user requirements in the data warehousing application.

Environment: Eclipse, J2EE, JSP, Java Script, IBM WebLogic, JDBC, MySQL, EJB, Servlets, Hibernate, Spring, Maven XML and Eclipse, Powershell.