SUMMARY:

• Having 6+ years of experience in IT Industry including 5+ years of experience in PEGA in Analysis, Design, Development, Maintenance/Support, Integration and Deployment.
• Certified as System Architect (CSA) & Senior System Architect (CSSA).
• Experience in PEGA Rules Process Commander(PRPC) V5.4, V5.5, V6.1, V6.2, V7.1 SP2 & SP2, DCO, Java, XML, PL/SQL, and MS - SQL,.
• Monitoring the servers’ health of different PEGA environments, Agents, Listeners and PEGA application BIX jobs.
• Working on Pega tools like Pega Log Analyzer (PLA), System Management Application ( Confidential ), Introscope, Splunk and Automatic Event Service (AES).
• Performing health checks to ensure application stability and coordinate with Engineering/Management team about any issues.
• Responsible for Application server and Web server performance monitoring for all applications.
• Working on IBM Websphere console operations.
• Responsible for maintaining health of systems installed in their enterprise.
• Handling day to day BAU batch jobs.
• Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and in corporation of user feedback to plan enhancement in the Application system.
• Configured and managed Flows, Harnesses, Assignments, Data & Work Class properties.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Log Analyzer and Performance Analyzer (PAL).
• Experience in Agile/Scrum methodology.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Strong development base in defining Class Structure and Hierarchy adapting PEGA best practices and guardrails.
• Designed PRPC flows, Assignment, utilities, Decision, Spin-off and Split- Join shapes.
• Well-versed in PRPC flows, interpretation of all Flow Shapes.
• Experience in designing and Developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.
• Experience in Oracle Database, Developed SQL scripts, Stored Procedures, Functions and Packages.
• Thoroughly worked on reporting wizard, design patterns list view, summary view, activities, Obj-Validation.
• Responsible for leverage adaptive and predictive capabilities to make the best possible Decisions based on historical and real-time responses. Also mentored team members with PRPC flows and activities and upgrading them with the enhancement change Request.
• Allowed business users to design customer interaction strategies and propositions based on decision and rules that reflect customer behavior, preferences and desired business outcomes.
• Delivered strategic development and drove process flows using interaction, scoreboard and predictive model rules using third party models.
• (CR’s) implemented within the project as requested by the business users
• Experience in PEGA Direct Capture of Objectives (DCO) methodology
• Work exposure on Integration (SOAP, SQL) with PRPC.
• Exposure in constructing Class Structure hierarchy and Rule Set structure based on PEGA Guardrails.
• Experience in developing web pages using HTML, JavaScript, DHTML and CSS.
• Experience in developing applications using Service Oriented Architecture (SOA), ESB CSA such as Web Services (SOAP) and has Exposure in PEGA UX & JS Framework.
• Extensively worked with JAVA, J2EE, HTML, and XML.
• Experience with various Application Servers Web sphere Application Server, Apache Tomcat, MY SQL.
• Excellent written, presentation, verbal and analytical skills.
• Familiar with Operating Systems like UNIX, and Windows.
• Team player, result-oriented, fast learner and excellent communication skills.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000/NT/XP/7/8, UNIX.

Languages: C, C++, PL/SQL, XML, Java.

Web Technologies: J2EE, HTML, CSS, XML, Servlets, JSP, WSDL and Web Services.

BPM Tools: PEGA PRPC v7.1, v6.2, v6.1, v5.5, v5.4, DSM, SP1,SP2Application Server: Web Sphere, Apache Tomcat, BEA Web Logic, MY SQL.

Database: PG SQL, IBM DB2, Oracle and SQL Server.

IDEs: Eclipse 2.0/3.0, Rational Software Architect

Modeling Tools: Microsoft Vision 2007 Professional, UML (Rational Rose).

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. PEGA Developer/System Architect/Administrator

Responsibilities:

• Worked on Agile/Scrum Methodology.
• Involved in interactions with the Product owner and Lead Business Analyst.
• Responsible for analysis of Business requirements, Designing Documents and Development of Class structure, Access Group, Process flows, Activities, UI and Integration.
• Involved in PRPC Class structure & Rule set design.
• Administration of Web Sphere Application Servers v6.1 and v8.0 on AIX OS
• Deployment of dotcom applications on IIS Servers.
• Collaborated with clients and multiple teams to troubleshoot and resolve system issues.
• Formulated business solutions to meet established objectives and goals.
• Created hierarchal Class Structures and Workflows, and performed systems coordination for enhancing system performance.
• Created components to deliver necessary reports and formulated strategies for integrating key business logic
• Involved in more than 28 sprints and worked for 45 user stories as part of the application development
• Worked as Client facing lead role in Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Support activities, Report generation, Defect fixing, Status reporting, Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution.
• Designed Flows, Sections, Flow Actions, Data pages, Cascading Dynamic Select, Report Definitions rules,
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Worked on HTML Validation rules, Flow Action rules.
• Involved to take the PAL readings for the improving the application performance.
• Involved in the code optimization process and fix the review comments which are given by the client
• Worked as Client facing Lead role in Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Support activities, Report generation, Defect fixing, Status reporting, Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution.
• Expert in giving the demo to the client on sprint wise development.
• Responsible for functional testing and bug fixes and helping the testing team to explain the application.
• Extensively used Connect SOAP, Connect SQL rules for calling external Web Services and executing SQL queries.
• Performance Enhancements of the Application like implementing dynamic select controls for all the drop downs in the application.
• Reviewing the PEGA Log files, Rule logs and Technical design documents which are prepared by the team members.
• Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer.
• Involved in Design of End to End Integration Test plan, Monitoring Integration test cases.
• Production Support activities, Report generation, Defect fixing.
• Working Client facing Lead role in Status reporting, Issue tracking etc.
• Task Allocation, Team management, Issue resolution.
• Participating and driving the call to attend the daily and Weekly status call with the offshore and Client.

Environment: PEGA PRPC V7.1, V6.2, IBM Mainframe, DB2 & Oracle 9i, SQL, J2EE, Clipboard, Tracer, Connect SOAP, Cinnect-REST, Web sphere 8.0.

Confidential, Charlotte, NC

Sr.PEGA Developer/System Architect /Administrator

Responsibilities:

• Participated in Analysis, Build, Execute, Monitor and UAT and Production of Business Process Management (BPM) and Business Rule Engine (BRE) implementation phases using PEGA PRPC.
• Extensively communicated with business analysts and explained the scenarios from business perspective rather than from a developer perspective.
• Involved in peer reviews between the business lead and the application relevant SME’s personal to design UI screens to convey the business information apparent to the Use case.
• Implemented the Agile methodology in design and the rule development phases using the PEGA Rules Process Commander.
• Worked as Client facing Lead role in Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Support activities, Report generation, Defect fixing, Status reporting, Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution.
• Deployment of applications on WAS (Online Banking, Mobile, Remote Check Deposit), Administration of IBM HTTP Server (IHS), Monitoring TCP/IP connections on all JVMs on WAS.
• Administrating third party tools used by the client.
• Tealeaf administration includes monitoring sessions, events, creating session based reports and creating new events as per client requirements.
• Gomez administration includes creating reports based on usage availability and creating new alerts based on client requirements.
• Working directly with vendors associated to Online Banking and Mobile Banking applications - TSYS, NCR and Oracle database administration.
• Implemented the design flows with initial and custom rules of BRE which are developed using Application accelerator.
• Implemented the application based hierarchal Class and Data structures relying on PEGA practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition, Process Flow and User interfaces like Harness, Section, Fragment and HTML stream property rules.
• Worked on integration rules like Rule-Connect-SQL, Rule-Connect-SOAP to perform query operations on the external databases and consuming external web services.
• Responsible for Leverage adaptive and predictive capabilities to make the best possible decisions based on historical and real-time responses.
• Expert in seamlessly integrate existing applications and processes to improve operational efficiencies and respond to customers across all channels.
• Troubleshooting & performance tuning of PRPC applications using Log Analyzer.
• Created service rule like Service-SOAP for implementing service interface from external systems to PRPC.
• Knowledge in troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer and PAL respectively.
• Created new portals and reports according to the business requirements.
• Responsible for mentoring team members with PRPC flows and activities and upgrading them with the enhancement Change Request (CR’s) implemented within the project as requested by the business users.

Environment: PEGA PRPC V6.2, V6.1, DSM, Web Sphere, IBM DB2, MS Visio 2007, Quality Center, Log Analyzer.

Confidential

PEGA Developer

Responsibilities:

• Involved in all phases of SDLC including Requirement collection, Analysis, Designing, Developing and Testing.
• Reviewed Business Requirement Documents and the Technical Specifications.
• Touch base with Business team understand the business and Redesign Business Rules for various Inquiry reasons phases wise.
• Created Application profile and executed Application Accelerator using PEGA DCO tools and assisted in creating use cases and HLD documentation
• Involved and working with Claims Framework and CWS, CRS
• Managed a Work stream and coordinated touch base with other Development teams.
• Design and Develop Decision Tables, Declare Expressions, UI and validating the application in .Net & IBM Mainframe systems.
• Knowledge sharing sessions with other Developments team to share & gain the project knowledge.
• Code RESTAPI Web services to be consumed by the Web development team
• Participated in periodic Risk Analyses with Business analysts, project manager, developers, management and the QA team.
• Participated extensively in designing application security which involves setting up
• Analyzed and helped in modifying the Flows/Matrices and created Test cases based on them.
• Involved in conducting Unit testing, Regression testing, Integration testing, and Performance testing.
• Involved in meetings and conference calls with the client for gathering requirements.
• Supported Assembly, SIT and Production Issues.

Environment: PEGA PRPC V5.5, V6.1, DCO, JS, Web logic, Oracle 10g, IBM Mainframe, CWS, CRS, UNIX, RESTAPI.