SUMMARY:

• Highly proficient and goal - oriented IT Professional with proven analytical, organizational, and leadership skills
• Consistently cited for an ability to achieve a rapid comfort level in new environments and immediately develop optimal solutions.
• Well-rounded with strong communication and technical problem-solving skills.

TECHNICAL SKILLS:

Languages: C++, Java, C, SQL, Perl, J2EE, HTML, Microsoft Visual Basic, SAS

Applications Compuware/Vantage Suite, dynaTrace, Citrix, vSphere, Tivoli, NetBackup, Backup Exec, Eclipse, Microsoft Exchange, Active Directory, Lotus Notes, Remedy, Sterling OMS/WMS

Application Servers WebSphere, Tomcat, Apache, JBoss

Operating Systems Confidential, Confidential Server, ESX/ESXi, UNIX, Confidential, Solaris, Linux, CentOS

Database Systems SQL Server, MySQL, SQL Management Studio, Oracle, Sybase, DB2

PROFESSIONAL EXPERIENCE:

Confidential

eCommerce Engineer

Responsibilities:

• Lead team that manages, maintains, and updates eCommerce systems on Linux, Confidential, and Confidential platforms
• Install and provide level 2 and 3 support for enterprise applications and servers in the eCommerce environment
• Lead efforts to build new eCommerce fulfillment environments in Red Hat Linux
• Set up monitoring and provide reports to business partners to detail application and company performance
• Automate task to ensure servers and applications perform efficiently

Confidential

Systems Engineer

Responsibilities:

• Performed Confidential system administration tasks in a 24x7 on call environment: OS/software installations, backup/restores, user management/privileges, manage and implement vital jobs, Level 3 problem resolution, application/database support, security, manage and mount file systems, manage disk usage
• Led efforts to patch and migrate operating systems of all Confidential systems in the environment; utilize partition mobility to minimize downtime
• Performed complete installs of new equipment into data center: rack and stack, cabling, network configuration, implementation into the environment
• Led efforts and worked as the liaison between multiple groups to complete major projects and application upgrades
• Led efforts to introduce and learn new technology into the environment to ensure uptime and efficiency for systems and applications
• Created and managed HMC, VIO, LPARS on Confidential Power7 hardware; managed resources such as CPU and Memory
• Monitored the availability and performance of Confidential servers using tools such as vmstat, netstat, and iostat
• Managed backup environment via Tivoli TSM; managed storage on IBM v7000s

Confidential

Systems Engineer

Responsibilities:

• Supported and troubleshot Enterprise Confidential servers, storage, and associated applications
• Architected and implemented enterprise monitoring solutions for Confidential, Linux, and Confidential servers with the Compuware/Vantage suite of products
• Managed monitoring for the enterprise, which includes installations, researching and resolving issues, fulfilling request, and building displays for users to view
• Implemented and developed processes to automate and improve task and document procedures
• Installed Operating Systems, applications, and troubleshoot server issues in both UNIX and Confidential environments
• Maintained and supported a Citrix environment with over 200 users, which includes publishing applications
• Built physical and virtual servers and install Confidential and Linux Operating Systems
• Maintained and install HP and Dell server hardware both blade and rack mount servers
• Worked across numerous groups to resolve complex user issues
• Managed domains, users, and machines through Active Directory

Confidential

Systems Engineer

Responsibilities:

• Performed pre and post sales planning, architecting, presenting, and implementing of storage and data protection solutions that cover multiple vendor products to include: Symantec, VMware, SUN / Oracle, HP, Hitachi, Spectra Logic, Compellent, and FalconStor
• Architected and implemented VMware clusters to ensure no down time to critical applications utilizing features such as vCenter, HA, vMotion, Storage vMotion, FT, and DRS
• Implemented and remotely managed services for backup environments utilizing NetBackup and Backup Exec, environments include backing up to disk and/or tape and both physical and virtual servers
• Installed SUN / Oracle and HP servers (up to enterprise class), which includes the installation and setup of Linux, Solaris, and Confidential Operating Systems (includes patching, upgrading, clustering, configuring internal RAID, and connecting to storage)
• Provided technical expertise for storage systems to include iSCSI, SAS, Fibre Channel, NAS, and SAN
• Architected and implemented disaster recovery solutions utilizing replication with products such as NetBackup, Backup Exec, FalconStor and Compellent
• Assessed customer environments to determine technical needs such as server and storage specifications, software licensing, and use of tools such as deduplication and virtualization

Confidential

Technical Support Analyst

Responsibilities:

• Provided solutions to complex customer and field engineer issues relating to the installation and configuration of leading industry software on various platforms which included Confidential (XP, Vista, Server 2003) and Unix (Solaris, Confidential, Linux, HP-UX) in a physical or virtual environment
• Installed and configured software to interact with different technologies to include JBoss, Tomcat, Apache, and different types of databases
• Performed Confidential and Unix administrator task to include managing users, files, and system stability
• Researched problems concerning system architecture, provided solutions, and created documents detailing findings for use companywide

Confidential

Lead Support Engineer

Responsibilities:

• Provided leadership for all project activities to include life cycle support and software development/ modernization efforts for a UNIX based user application
• Developed project schedule and organized activities in support of enterprise level operations
• Managed application support, software testing, and deployments
• Developed and executed test plans for multiple types of testing and platforms
• Created scripts to locate vital information and automate processes using UNIX scripting and Perl
• Provided UNIX administrator support for application servers to include managing users, files, system stability and up time

Technical Support Engineer

Responsibilities:

• Provided operational support to a global customer base investigating and resolving software/ system problems
• Designed, developed, tested, and performed deployments for software releases
• Performed assigned testing on a client-server application on Confidential and Unix platforms
• Performed code changes and developed new applications using the following languages: C, C++, and JAVA
• Reduced risk of critical system failures and ensured maintainability