SUMMARY:

• 14 years of experience in Software System Development/Implementation, Enhancements, Maintenance and Support life cycle.
• 4 plus years of experience as Technical Architect and providing, Technical Solutions and Designing the system.
• 2 end to end projects experience as Data Migration Lead/Architect.
• 2 Years of lightning component development experience
• 2 Projects experience in implementing Salesforce.com for first time for the sales organization.
• Around a year experience in Lightning implementation and Communities & Portals.
• 4 Full SDLC implementation experience in Service Cloud.
• 8 years’ experience in SalesForce.COM, Force.Com.

TECHNICAL SKILLS:

Lightning: Design System, App Builder and Components

Sales force Technologies: Sales force CRM, Sales Cloud, Service Cloud, Sales force SFA, Apex, Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSLVisual Force Pages / Components, S - Controls, Apex Web ServicesAJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, custom, Objects, Reports, Quotes, CSS, Java Script.

AppExchange Tools: CloudCraze Apptus CPQLive Agent, Intacct Financial ManagementData.Com, Marketo, Field Trip, AXIOM, Clarizen, DupeBlocker, Pardot, Staccato, Assignment Groups, Territory Lead Routing, Cirus, Marketo

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Web Design Tools: JBOSS, Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe, Photoshop, Dreamweaver, MS Office

Languages: Apex, C, C++, Java, Java Script, eScrit, UML, HTML, XML, XHTMLDHTML, SQL, Perl

Testing Tools: Bug Tracing QTP, Win Runner, QC, Bugzilla, Load runner

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, LinuxUNIX

Verticals: Insurance (Group Insurance and Personal Insurance), Banking, Payment Processing, Utility Services, Manufacturing

Integration Tools: IBM Cast Iron, DELL BOOMI, Sesame Relational Junction, SSIS, Packages

RDBMS: ORACLE 10G and SQL Server 2008

Other(s): Delphi, ASP.Net, VB.Net

Documentation Tools: MS Visio, MS Project, MS Office

PROFESSIONAL EXPERIENCE:

Confidential, Somerset, NJ

Sr. Developer

• Design, Developing Custom Lightning UI Bundle
• Configuring Process Builder, Field Updates
• Configured Lightning Pages
• Written Apex classes and triggers
• Configured Lightning Page Layouts
• Designed and developed Visual Force Pages
• Developed code in Java Script and Remote Action calls
• Unit and System Testing
• Designed and built solution to integrate SFDC Service Cloud instance with Amazon Web Cloud using Java based application to extract Customer data from AWS and UPSERT into SFDC and SOAP API calls
• Implemented Radian6 to enable Gamers to report all technical issues Social Media like Twitter, Facebook, LinkedIn
• Built UI in Visual Force to view and respond to Issues reported via Radian6 for Customer Support team
• Implemented Lightning app for migrating traditional VF page to Lightning App
• Designed and developed Help Desk system for Internal Activision Employees
• Developed Assignment Rules for redirecting the Help Desk tickets to the right team

Confidential

Responsibilities:

• Prepared a technical requirement document for the offshore Informatica Development team to build the ETL for the data migration
• Lead and managed the PWC offshore development team
• Given Solution Architect advise to the Accenture Leadership team
• Deriving Business Requirements in discussion with Business Admin
• Closely working the Business System Analyst and help to Document the Business Specific Requirement Document
• Design the Functional requirements and documenting the Functional Design Document.
• Working closely with the Technical Lead and help to prepare the Technical Design Document.
• Effort estimation.
• Preparing the development plan.
• Migrated Service Cloud Data from Legacy System Pivotal to Salesforce.com
• Identifies the challenges listed down while migrating the Data and discussed with Business
• Gave solution to mitigate the problems
• Written code in Apex
• Developed Visual Force Pages
• Written test classes
• Implemented service cloud
• Implemented APPTUS CPQ
• Designing the Application for Sales Cloud
• Managing offshore team from Philippines
• Migrating Data from SAP to SFDC through schedule jobs using Apex Data Loaders.
• Working with Functional Heads to get requirements for monthly scrums.
• Used Marketo to create Leads.
• Used Live Agent app exchange app to integrate SFDC and ASP.Net system to for live chat.
• Anticipating barriers to change and creating opportunities to remove them.
• Creating a culture that is based on knowledge sharing and learning from best practices.
• Exhibiting high level of professional flexibility and volunteering innovation and new ideas.
• Mentoring technical leads and developers.
• Implemented single sign-on.
• Salesforce.com communities were implemented in salesforce.com.
• Customer portals and Partner portals also implemented.
• Integrated Salesforce.com with dot net application using APIs.
• Assist in supporting the platform by being available as required.

Confidential

IM Commercial SFDC Architect

• Support core business initiatives in an agile development environment working closely with key players from P&L leaders, ITO Solution Center, and O&G Commercial leadership
• Partner with TSG/GIS, cross-GE businesses, Shared Services, and the O&G Enterprise Architecture team to define and execute on the overall technical roadmap for the O&G Commercial organization
• Provide technical governance to the O&G Commercial IM team (Solution Designer and Developers) to ensure proper design standards, change management, planning and documentation
• Provide technical leadership & oversight in the planning, evaluation, design, development, implementation, operation & control for applications in the Commercial space
• Support business requirements gathering and reusable design methodology including: integrations, interfaces and data flows.
• Develop peer, cross-functional & cross-GE business relationships to maximize best practice sharing & team effectiveness to deliver & support quality initiatives
• Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer
• Identify and analyze project and technical risks & impacts; define alternatives & prioritizations to remove roadblocks