Application Engineer Resume New jersey NJ - Hire IT People

OBJECTIVE

Seeking a responsible and challenging full time position in the field of Information Technology which would help me utilize my strong technical background and build on my analytical and management skills.

EDUCATION

Master’s in Computer Science May 2006
Confidential, Rochester, NY (GPA 3.1)
Master of Science in Information Technology May 2001
Confidential, Chennai, India (GPA 3.36)
Bachelor in computer Applications, June 1998 Confidential, India (GPA 3.6)

SKILLS

Programming Languages: C, C++, Java, MATLAB
Frameworks: J2SE, J2EE
Web Technologies: JSP, Java Servlets, PHP, HTML/DHTML, JavaScript
Database: Oracle8i/ 9i, MySQL, PL/SQL, Microsoft Access
Database Access API: JDBC, ODBC, ADO, ADO.Net
XML Technologies: XML, VXML, XSLT, XSQL, DTD, Schema, SOAP, SAX
Application/Web Servers: Weblogic, Apache, Tomcat
Operating System: Windows 9x/NT/2000/XP, UNIX, LINUX, Solaris, MAC OS-9.2/10
Tools: Eclipse, VISIO, MS Office, ANT, CVS,
Technologies: Voice Objects, Voice XML, GRXML, Speech Recognition -Nuance.
Certifications: Voice Objects certified, 2010

EXPERIENCE

Application Engineer Aug 2006 - Mar 2011 Right NOW Technologies, Rochester, NY 5 years experience in developing self service Interactive Voice Response (IVR) speech recognition (NUANCE) and DTMF applications using Voice XML tools. Duties include detailed Voice Application Design, VUI design, Implementation, ROI, Speech vs. DTMF consulting, CTI and support of enterprise IVR’s.

Consult with customers to gather and validate requirements, resulting in detailed business rules, functional requirements and process flow design.
Analyzed and defined system specifications for IVR applications to meet business requirements.
Designed and reviewed Voice User Interfaces/ Dialog Design.
Prepared and maintained complete programming specifications, functional design, and technical design documents.
Implemented effective natural language call flows with a high degree of usability.
Performed software analysis and programming to develop/operate programs outside base code such as unique scripts, custom reports and integration with Customer Relationship Management system and other applications.
Designed and developed J2EE connectors to connect to various back ends such as Databases, legacy systems and web services using XML to serve Voice applications.
Documented Professional services custom programming to ensure a clear audit trail.
Performed unit testing and troubleshooting to assess root cause of application issues.
Assisted in delivering Voice best practices to RightNow sales and customers.
Participated in user focus groups and aid tuning, usability testing, refactoring and optimizing call flows.

National Geophysical Research Institute, Hyderabad, India Worked as an intern to develop automated interpretation and plotting of field data using Java.

SCHOOL PROJECTS (RIT)

Hospital Patient Monitoring System: Developed a patient monitoring system that includes distributed objects in multiple processes on different host computers using Java RMI that has fault tolerance and deadlock avoidance mechanism
Secure Database for Computer Science dept: Worked on developing a secure database that does partial query rewriting using table and query semantics. Languages used are mySQL and PHP.
Face detection in images: Detected skin regions in images by skin segmentation and face regions from the segmented image using MATLAB.
Puzzle Solver: A common puzzle solver that solves a set of puzzles like setting the hands of a clock, currency conversion and jumping pegs using breadth first search algorithm.
Checkers game: Developed a client-server model game to learn the intricacies of computer networking.
Security in Ad Hoc Wireless Networks: Implementing an efficient protocol that encrypts and decrypts the data sent over an ad hoc wireless network.

AWARDS & ACTIVITIES

Awarded Best employee of the quarter for a successful Motorola IVR release.
Awarded the Best Student Award in Masters in Information Technology.
Served as a vice president of the Student Council for a period of one year.

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