IT Specialist Resume Washington, DC - Hire IT People

OBJECTIVE:
Seeking a career opportunity to utilize my skills, education and diverse work experience that will have valuable applications in a challenging position.

EDUCATION

BS Computer Science

SKILLS/TRAINING/RELATED COURSEWORK:

Java, C/C++, Visual Basic, SQL, HTML, CSS, Adobe Creative Suite, and Dreamweaver
Proficient in Windows XP, Vista, & Windows 7, Windows Server 2003/2008, MAC OS
Microsoft Office Certified, MS SharePoint Services
Microsoft Networking and various protocols and services such as TCP-IP, Network Neighborhood and File and Print Sharing
Remedy Ticketing system, AD directory, remote desktop
Ghost imaging software using both direct imaging and multi-cast server deployment
E-Business, Client-Side Programming, Server-Side Programming, Database Systems & Telecomm Systems

EXPERIENCE

Confidential, Washington, DC June 20011- Present
IT Specialist

Troubleshoot a variety of problems from users of 6 different agencies within the USDA Answer several calls relating to technical support Maintain, create and modify tickets in Remedy Provide technical support for desktops, laptops, PDAs and phones on varying platforms. Create SOPs for future technician to use.

Confidential, College Park, MD July 2009-May 2011
IT Specialist

Develop Databases to track project inventory of hardware/software distributed to employees
Analyze and create project plans using Microsoft Project and used MS Office extensively to develop project reports, statistics and forms for management
Maintain, create and modify tickets in Remedy
Prioritize work volume and provide timely and responsive technical assistance and troubleshooting support for LAN issues and phone calls regarding technical matters
Recommend modifications to configurations as deemed necessary to management concerning improvements in security, audit ability and efficiency
Conduct and perform pilot testing for new software releases and migrations
Write and prepare administrative and technical material for presentation/distribution for employees
Analyze network characteristics and implement configuration changes to network components

Confidential February 2005- August 2006
Fort Meade, MD
IT Assistant/Computer Technician

Established and monitored the compliance to standards for configuration management, network security and risk management
Responsible for creating and managing user accounts for domains and providing account access to various folders and authorized resources
Performed pilot and acceptance testing when new system is implemented for network servers
Updated and maintained databases; performed server backups and restores as required
Troubleshoot and repair systems on client/server environment
Served as Webmaster; responsible for designing, maintaining and implementing updates/information to webpage in a timely manner for personnel

Confidential, Catonsville, MD May 2008-September 2008
IT Technician/Sales Associate

Provided customer support for computer systems, hardware, software, cellular phones, digital and video cameras
Upgraded, installed and performed troubleshooting and repairs on customer computers
Ordered and actively kept track of IT assets using bar-coding software tools and in-house applications
Informed customers of new products launched and compatibility with existing equipment
Installed software/hardware on demo machine in retail location and demonstrated product/equipment for customers

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