Area of Expertise:

• Over 4.5 years of IT Industry experience in Windows Administration, Primarily in a production and development environment with a multiple skills of Active Directory, Exchange Server and Messaging Systems.
• Strong knowledge of Exchange server 2007 and 2010 Roles, SMTP routing, and Outlook 2007&2010
• Familiarity in installing, administrating and troubleshooting Microsoft Exchange, Active Directory, Office Communicator Server 2007
• Good understanding of various AD 2008 roles, with its feature and function
• Experience with Blackberry, Account creation and basic troubleshooting.
• Good command over scripting : PowerShell, Perl, VB script, Unix Shell Scripting, JAVA
• Creation of LDIFDE, Templates, AD tools and commands for Automation of daily activity
• Experience and Familiar with Virtualization technologies like installing, configuring, administering VMware ESX/ESXi. Created and managed VMs (virtual server)
• Strong base understanding of all network protocols, SMTP, DNS, DHCP, and related TCP/IP
• Experience in Microsoft Office Suite which helps to maintain a reliable and methodical approach to support and Document resolved issue
• Good command over SQL query to get and analyze the data
• Involved in Technical Support and provided desktop onsite assistance, network, remote-access and Blackberry software installations and administration.
• Migrated 35,000 users from Mirapoint Server to Exchange 2007
• Working with vendors to ensure smooth running of the IT department and user computers
• Through understanding of ITIL principle and process
• Strong relationship-building ability, proactive, results-oriented, and resourceful
• Ability to meet deadlines without compromising accuracy, excellent product
• Consistent Communication Skills: Reported in a clear, concise, and thorough fashion, simplifying difficult concepts and developing concrete terms for abstract ideas while increasing accuracy.

Technical Skills:
Microsoft Products: Exchange2007/2010, Active Directory, Office 2007/2010,
Operating System: Window Server 2003/2008,
Window Scripting: Power Shell, VB scripting, Perl and Schell Scripting.
Languages: C, C++,SQL and JAVA.
Mailing Solution: Internal DNS, root DNS, MTA, Postfix, Postin
IDM Solution: Sun LDAP Directory, MIIS, FIM
Standard Process: ITIL principle and process, Helpdesk Ticket and SLA’s concepts

EDUCATIONAL QUALIFICATION

• Master in Computer Application
• Graduation in B. Sc

Organization Exposure
I was associated with Confidential. having presence in USA,Europe and Asia as an Sr. Appilcation Software Engineer since Apr ’07 to Aug ‘11.
STMicroelectronics is one of the world’s largest and global independent semiconductor company with its presence in USA and is a leader in developing and delivering semiconductor solutions across the spectrum of microelectronics applications. A quick response and action is a must and ability to take a right decision and a right action is a challenge. Process oriented approach and logical analysis is a key skill. I had to work with varied user community globally, all aiming to keep the business critical process in place and make them working smoothly. I was a working from India, supporting all kind of function in infrastructure domain.

Program and Projects:
Project Name: Exchange evaluation
Duration: 8 months (January ’11 to Aug ’11)
Role: Study the feature of 2010 and give a proper input for the approval of the project.

• Plan for End user changes and its impact and implication while creating the roadmap for migration
• Building a training document and creating repository for updating the knowledge base.
• Proper study of various server for Exchange 2010, with their corresponding features
• Thorough study of AD 2008, with its entire feature for building the migration plan.
• With exposure to VMware Technology Key Role as Windows Administrator approvals for any kind of change related to Software and Hardware. Specially to setup Test labs to create close to real-time environment
• Study the feature of High Availability (DAG: database availability group)
• New Outlook OWA(outlook web Application)
• Calendar Sharing and Federation in Exchange 2010
• Email Archiving and Retention feature
• Creation of POC document for the management to approve the budget
• Creation of timeframe and effort for Project managers to allocate the resources for the migration.

Tools and Technology: Microsoft Exchange 2010, Windows Server 2008, Active Directory
Office outlook 2007/2010
VMware, Scripting (power shell and Shell)
Networking protocol, SMTP, DNS, DHCP, and related TCP/IP

Project Name: New Mail Upgrade (Movement of e-mail infra from UNIX based solution to Exchange)
Duration: +1.5 year (January ’10 to Aug ’11)
Role: Support the project as L2/L3 support engineer and as well as the window scripting personal. Major responsibility included:

• Resolve all issues related to migration, and day to day operation for Exchange messaging solution.
• Management of Test and QA environment for deployment of new feature and patch testing
• Clear understanding of user objects management, from the point of creation in people soft to AD.
• Creation of automated script/building of a web portal for the migration of users from present server to New Exchange hosted mail server. Clear documentation and providing adequate training to IT Managers and support staff was part of it.
• Provided the Scheduled report of migration status to the management and also provided appropriate support for new issue during the migration. The solution was documented and published.
• Planning and coordinating with various parties for smooth migration to new Exchange server.
• Essential training and session for support BlackBerry users migration (migration from Exchange to Exchange)

Tools and Technology : Microsoft Exchange 2007, Active Directory, Sun LDAP Directory
VB Scripting, Perl, Power Shell
VMware and Citrix client

Project Name: Designing Mail Solution and Support Flow
Duration: 8 Months (Sep ’09 to Apr ’10)
Role : We had a merger of new company with 10,000 users and my responsibility was to migrate there mail service to new mailing solution. The infrastructure was set up by Orange Business solution and the ownership of the solution was with me.

• Approving the design with given requirement which meets our security guidelines
• Managing vendors and following up with CR’s for implementation of new feature
• Provide appropriate input for contract creation as this helped our finance team to properly negotiate with vendor.
• Cross functional team coordination to meet the 99% availability of the messaging service
• Setting up the SLA and matrices for support and escalation with Orange Business solution
• Setting up support model for End User and creation of appropriate documentation for early resolution of the issues.

Tools and Technology : Microsoft Exchange 2007, Active Directory, Sun LDAP Directory, MIIS
ITIL
Office Outlook 2007/2010, MS Project
Visio

Project Name: Designing software repository
Duration: 8 months ( Mar ’09 to OCT ’09)
Role: As a team member of Office Automation Solution group, I was responsible for designing a solution to manage the software/packages which was deployed to client PC. Responsibility included

• Segregation of software into single license, volume license and free ware
• Define repository and place the corresponding package there and defining the access rights.
• Proper documentation about the rules and guidelines for further usage and deployment of packages
• Continuous monitoring of the packages being used as per the guidelines

Tools and Technology : Distribute File System, Window server 2003, Security group in Active directory

Project Name: Merger and Acquisition
Duration: 6 months (July ’09 to Dec ’09)
Role: I was key player in preparing the infrastructure related with Identity access management and PC/Desktop/Server migration.
Office Automation Solution team:

• Designing the solution for Access Management of resources by users of new company
• Creation of Run Book to be followed on the day of Migration
• Creation of Automated script to join user and Machine to new AD.
• Creation of script to ensure the rights are intact for the users migrated to new AD.
• Creation of script for Auto installation of essential software once the machine was prepared.
• Hands on support and training to the new IT Managers and staff of the infrastructure and daily operation.

Tools and Technology : Active Directory, Sun LDAP Directory, Schema design, ACI
VB Scripting
C++

Project Name: Service Outsourced to Unisys
Duration: 6 months (Nov ‘08 to April ’09)
Role: This service was outsourced to Unisys and I had to pass on my task/activity as well as being the key player for overall knowledge transition to Unisys.

• Planning of scheduled dates for the handover to take, keeping in mind that it’s emotional in nature
• Keeping in line with ITIL principles and SLA to be matched, set by management
• Drawing a line between transferring relevant data and securing the necessary information
• Supporting the new team during the shadow run which lasted for three months
• Creating a sign-off document for further reference.

Tools and Technology: ITIL and Vendor Management process (SLA,OLA..)

Project Name: Office Automation Solution
Duration: 1+ years (April ‘07 to Aug ’09)
Role: Supporting all issues related to End users or Server as L2/L3 support engineer and as well as the window scripting personal. Major responsibility included:

• Office Automation Solution provider: I was responsible for creation of various scripts to automate the routine task, and reduce the manual effort. I was also responsible for:
• Consult user guides, technical manuals and Technical staff for the best solutions.
• Creation of standard Operating system Image to be deployed on all PC
• Providing support for Desktop applications (Office, Operating system, Outlook)
• Diagnose, analyze and resolve user Laptop, PC and hardware issues
• Maintain software and hardware inventory records
• Train and coach users regarding effective use of computer software and hardware in windows.
• Working with vendors and other computer support to ensure smooth running of the IT department and user computers
• Implement and maintain the standards of platform production assets inventory and vendor coordination

Learning and Experience of Soft Skill Development:

• Managing Business Demand: Being interface for business, engineers, Vendor, and IT managers, my sole responsibility and the challenge is to channelize all these party to give an improved service to end users. I justify business need technically and financially by discussing in co-ordination with engineers and various vendors and thus give the conclusion to management for their decision. After the approval from management, I formulate a process for its implementation. Once implemented, I am also responsible for training the IT managers
• Complete Project on time and within Budget: All Change request would convert to small project wherein i need to coordinate with various parties, thus defining the run book with time frame for each deliverables and clear picture to management about the progress and blocking point for the project have helped me to complete the assigned task on time.
• Increased End-Users Satisfaction: The ultimate goal for any service is to get the end-user satisfaction achievement. I focus on end user document creation for all services and make them available with ease to them. I also resolve issues and provide an immediate answer or give them a time frame to revert back with answers. To improve upon our service, I work on a 360 degree feedback from Management and end users.
• Become more Effective/Efficient: I have created many scripts to reduce manual intervention, and to automate the day to day activities. This helps reduce risks for human errors and save time and cost for the organization. I do continuous learning to resolve issues/problem to give a better end user’s satisfaction . Documentation of process, known issues, its workaround and sharing well within team is the key that makes me different from others.