Architect Resume

PROFESSIONAL PROFILE

• Proven trans-lingual IT leader who delivers time- and cost-effective cutting edge solutions that
address immediate operational needs while supporting future enterprise growth and flexibility.
• Extensive, in-depth experience across multiple industries and operational departments,
covering the full gamut of technical disciplines, including but not limited to: software development,
system architecture, database administration, IT systems and telecommunications.

• Proactive self-starter with track record of persistence, personal responsibility, effective under
pressure, ownership of work and reputation for removing obstacles and making things happen.

• Maintains a multifaceted forest-trees-leaves perspective when addressing opportunities and
challenges alike.

AREAS OF EXPERTISE

• Initiative and Creativity

• Judgement

• Innovation

• Cooperation/Teamwork

• Quality of Work

• Quality Control

• Reliability

• Support of Diversity

• Vendor Management

• Communication

• Technical Knowledge

• Organization

• Customer Satisfaction

• Problem Resolution

• Responsive

• Attention to Detail

• Flexibility

• Team Building/Mentoring

• Quick Learner

• Automation

• Disciplined Homeworker

TECHNICAL SKILLS

Languages

Scripting

Tools

Operating Systems

Java Script

Microsoft Products

Windows Desktops/Servers

HVB

VBScript

Axosoft OnTime

Linux Desktops/Servers

Java

Perl

Microstrategy Cloud – Personal

Mac OS

C++

Ruby

Empirix / Hammer Software

OS/2

Microsoft .Net

TCL/Tk

Oracle Automated Testing Suite (OATS)

Android

Power Basic

Power Shell

Mind Manager

SQL

AJAX

Edify

Access

XML

Crystal Reports

VXML

Wireshark

REXX
WMI
jQuery

Packet Sphere

PROFESSIONAL EXPERIENCE

Confidential,

- Principal Call Center Architect
- Sales Engineer

Brookfield, Wisconsin
(Remote Worker)
September 2000 – March 2012

• Installed/Managed/Maintained worldwide private cloud for Empirix’ SaaS environment (140+ servers).
• HP/Compaq/Dell Servers • Foundry ServerIron • Check Point • VMWare • Net Screen •
• Dell Switches - (Fiber • CAT6) • 100+ T1s • 15+ E1s • 4500+ SIP •
• IIS • SQL Server • Empirix Test Equipment • Call Recorders • Raritan • Sonus • Meraki •
• Automated all backup, monitoring, and file propagation on each of the servers.
• Performed Patch management as well as maintained security and HIPAA compliance.
• Managed Voicewatch product offerings for 400+ clients achieving a 95% retention rate and 93%
profit margin in excess of $12 million.
• Created and designed a script building tool to test various Contact Center technologies (IVR, CTI,
FAX, Speech Recognition, Voice Portal and VOIP), which allowed scripts to be generated within
minutes vs hours.
• Provided 7x24x365 sales and client support with 98% of issues resolved within 20-30 minutes.
• Worked with sales to create and present Proof of Concepts and Statements of Works to close deals.
• Traveled US and Canada presenting demos, troubleshooting environments and training clients.
• Worked closely with vendors for physical telephony configurations and power/redundancy
requirements for racks.
• Worked on custom projects, one which helped save a company $20,000 in monthly charges.

Confidential,

Senior Systems Analyst II

Brown Deer, Wisconsin
October 1996 – September 2000

• Created an on-premise VRU using Edify while maintaining the shared VRU environment.
• Designed a dynamic database driven menu, which allowed clients to have a production-ready
VRU within a few hours.
• Created, tested, installed and maintained new functionality for shared and on-premise clients.
• Worked with clients and integrated Genesys T-Server and Aspect Bridge functionality.
• Designed and maintained the Wisconsin DOT registration renewal system.
• Provided 7x24, on-call support for customer owned VRU\'s and production.

• Met with legal counsel quarterly to review patents.

• Designed and maintained a 192-port Edify VRU for Touch-Tone Banking for 300+ clients.
• Created and tested a complete disaster recovery plan for the shared VRU.

Confidential,

Sales Engineer

Phoenix, Arizona

5/1996 -10/1996

Confidential,

Principal

Glendale, Arizona

12/1995 - 8/1996

Confidential,

Database/LAN/PBX Administrator

Phoenix, Arizona

3/1995 -12/1995

Confidential,

Quality Assurance Engineer
Vocal Point Technical Support
Customer Support Specialist

Phoenix, Arizona

8/1992 - 3/1995

Confidential,

Assembly Technician

Chandler, Arizona

4/1990 – 8/1992

EDUCATION
Bachelor of Science – Computer Information Systems.

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